1. 103 Brewer Ave. Suffolk, Virginia, 23434 (540)-222-3169 nickhetz87@yahoo.com
Nicholas Heltzel
1 03 Brew er Av e.
Su ffolk, Virginia, 2 3 4 3 4
(5 4 0)-2 2 2 -3 1 6 9
nickhetz87@yahoo.com
Hotel Front Desk Supervisor with 9+ years of experience in customer service. My objective, as a new teacher is to
find gainful employment with a reputable public or independent school that focuses on educating the "whole child".
Possesses a B.A. in History and expertise in Microsoft Office. Currently I am enrolled in the M.Ed. program at
Regent University. I am hoping to leverage my combined passion, knowledge and experience into a role as a
Teacher.
P RO F E S S I O N A L E XP E RI E N C E
SHERAT ON WAT ERSIDE, NORFOLK, VA
Front Desk Supervisor,February 2016-Present
 I superviseFront Office team members to ensure daily tasks run efficiently.I use my training and
experience to help produce excellentguest feedback for the hotel. I respond in a professional and
courteous manner to arriving, departing and in-house guests by providing accurate and timely
information and services.
HILTON GARDEN INN-CHESAPEAKE/SUFFOLK, SUFFOLK, VA
Guest Services,August 2015 –February 2016
 I am responsible for providing quality guest service as it pertains to checking in/out of
hotel guests;PBX operations to include mail/message service;taking hotel reservations;
and concierge services in a gracious and professional manner. Demands accuracy with
daily accounting procedures.
HILTON- WASHINGT ON/DULLES,Herndon,VA
Night Audit, April 2015 –August 2015
 As the Night Auditor I responsible for the overnight operations ofthe hotel, verifying the accuracy
of guest accounts, balancing charges and revenues, as well as assisting with all aspects ofguest
services.
HAMPT ON INN-RICHMOND/WEST ,Glen Allen,VA
Front Desk, June 2013-April 2015
 I was responsible for ensuring the hotel providethe highest level ofguest serviceand that our
standards were met and maintained at all times. With a combination ofa passion for the job and
the right communication with other departments,I had the ability and power to make the guest’s
experience more than memorable.
E DU C A T I O N
Regent University,Virginia Beach,VA
Masters of Education, May 20016
Virginia Commonwealth University
Bachelors ofHistory, May 2011
A DDI T I O N A L S KI L L S
 Expert in Microsoft Office, with a focus on Powerpoint and Word
 Certified EMT

2. 103 Brewer Ave. Suffolk, Virginia, 23434 (540)-222-3169 nickhetz87@yahoo.com
 Web and tech savvy, require littleto no training
 Multicultural sensitivity and awareness