1. Audrey D. Bankston
P O BOX 1633
Belmont, NC 28012
Phone: 704-258-4031
BANKSTONAUDREY@YAHOO.COM
Work Experience
OptumConnextion,09/2015 - 03/2016 Concord,NC
CustomerService Representative
• Receivedinboundcallsfrommembersinquiring accountstatus,balance,updatesandcoverage
issues.
 Answered an average of 50-70 inbound calls on a daily basis.
Metro TransitAuthority, 07/2014 - 09/2015
ProfessionalTransitCorp. Jamaica QueensNY
MV Transportation/Reliance Brooklyn,NY
Bus Driver/Driver
• Compliedwithtrafficregulationstooperate vehiclesinasafe and courteousmanner.
• Checkedthe conditionof avehicle'stires,brakes,windshieldwipers,lights,oil,fuel,water,and
safetyequipmenttoensure thateverythingisinworkingorder.
09/2012 - 10/2013 AonHewitt/Randstad Charlotte,NC
CustomerService Representative
• Reviewedinsurance policytermstodetermine whetheraparticularlossiscoveredbyinsurance.
• Checkedtoensure thatappropriate changeswere made toresolve customers'problems.
• Reviewedinsurance policytermstodetermine whetheraparticularlossiscoveredbyinsurance.
 Answeredanaverage of 50-80 inboundcallsona dailybasis.
Other Work Experiences
04/2010 - 06/2010 Brand Ambassador-ERFMarketingTaylors,SC
12/2007 - 01/2010 Bus Driver-Charlotte MecklenburgSchool SystemCharlotte,NC

2. 05/2005 - 11/2007 CustomerService Agents- IQORCall CenterCharlotte,NC
10/2003 - 05/2005 SalesAssociate- Dillard'sDepartmentStores-EastlandMall Charlotte,NC
09/1998 - 10/2002 Medical RecordsClerk-UniversityHospital/Chart-One Augusta,GA
07/1984 - 09/1998 PurchasingAgent- AugustaRichmondCountyPurchasingDepartmentAugusta,GA
Education and Training
2012-Completedmedical office ProceduresandGeneral Office proceduresprogram
Gaston College,GastonCountyNC
AikenTechnical CollegeAiken,SC
1983-1986 studiedSecretarial Science
1978 AikenHighSchool Aiken,SC
HighSchool Diploma,General Education