1. HUIWEN (VIVIAN) ZENG
Miami Beach, FL 33141 * 786-973-7772 * vivianzeng9077@gmail.com
OBJECTIVE
Driven, service oriented, responsible and knowledgeable hospitality management student looking for any open great opportunity
where I can use my skills and knowledge to provide guests with an unforgettable experience and to assist the operation of your
hotel.
EDUCATION
Florida International University, Chaplin School of Hospitality and Tourism Management, Miami, FL
Master of Science Degree in Hospitality Management May 2014
South China Agricultural University, Guangzhou, China
Bachelor of Science Degree in Tourism Management June 2012
EXPERIENCE
Guest Relations Coordinator, Guest Relations Management, Trump International Beach Resort, Sunny Isles, FL
June 2014 – Present
Assisted the Manager on Duty and created unforgettable experiences for guests
Assisted Accounting with paperwork of residences and Beach Club Membership accounts
Been awarded the AWESOME MOMENT after working 2 months, as I created the position training procedure and
significantly improved the daily working list
Butler Service Agent, Front office, St Regis Bal Harbour, Bal Harbour, FL
Feb 2013 – May 2014
Assisted with guests’ requests and dispatched to the relevant department
Revised the reservation for guests prior to their arrival, checked out guests and followed up with guests
Assisted the manager with the daily Defect Reports, Escalation Reports and other paperwork
Was nominated to be the employee of the month.
Student Assistant, Information Desk, Florida International University, Miami, FL
December 2012 – Feb 2013
Assisted the students with any questions.
Internship, Westin Shenzhen Nanshan, Shenzhen, China
January 2012 - May 2012
Greeted and seated guests, handled menus in Seasonal Tastes buffet, and ensured guests’ comfort;
Responded to guests’ questions and provided recommendations
Assisted supervisor with making E-log format
Provided assistance to marketing staff with summary of daily income
Enrolled more than 40 SPG loyalty guests in one month
Questionnaires investigator, Guangzhou Exhibition Industry, Guangzhou, China
March 2010 - May 2010
Designed and analyzed the responses to 450 questionnaires for two tourism agencies and one hotel about conventions and
meetings.
2. Game-Times Volunteer, The 16th Asian Games in Guangzhou, China
September 2010- December 2010
Was responsible for guiding guests and offered assistance to securities
EXTRACURRICULAR ACTIVITIES
Minister of Public Relations Department in Forestry Institute, SCAU
December 2009-November 2011
Planned, organized and exclusively followed up the feedback of 12 sponsoring lectures
Planned and organized a Beauty Contest and received supplies from sponsors and financial reward worth 17000 RMB
The First Public Relations Elite Competition in SCAU, Guangzhou, China
March 2009-May 2010
Made a presentation about Product PR, which was highly praised by the judges
Led the team in solving specific problems for crisis management
Gained skills in PR, negotiation and communication
“Super Star” Tour Guide Competition in Guangdong, Guangzhou, China
September 2009-November 2009
Received professional training in stage performance and delivering lectures.
The 5th Tour Guide Competition in SCAU 2nd Prize, Guangzhou, China
March 2009-May 2009
Gained an increased capability for expression, performance, and teamwork.
SKILLS
Computers: Opera PMS, MS Office, Internet research, Email and Social Media applications
Language: Fluent English, Mandarin, and Cantonese