1. DENISE A. PAST 464 ALMA TERRACE · CARY, ILLINOIS 60013
PHONE 847-814-1802 · E-MAIL DENISEO_1@HOTMAIL.COM
SUMMARY OF QUALIFICATIONS______________________________________________
· Detail orientated, with the ability to continually evaluate processes and implement internal improvements, utilizing the skills
to organize and multi-task with efficiency in a fast-paced environment while providing service with excellence
· Proven record of advancement, developing professionalism in self and staff, improving assistance provided to the public
with courtesy and confidentiality
· Skilled relationship builder and communicator, in both internal and external business contacts
· Demonstrated teamwork/leadership in motivating others to understand the mission of the company and their role within
PROFESSIONAL EXPERIENCE_______________________________________________
Full Time Employment:
Information Technology Trinity International University, Deerfield, IL 8/92 – 3/09
· Daily phone and face to face contact with customers in resolving issues and providing prompt service and support for phone,
and computer hardware/software issues and use of multi-line switchboard system
· Office management; Supply procurement, filing, scheduling, correspondence, monitoring departmental budgets, A/P and A/R,
including inter-departmental billing and financial transfers, approval of invoice payment with supporting documentation
· Creation of IT Help Desk and development of its mission statement and policies. Responsibilities including, but not limited to:
hiring, scheduling, budgeting, initial and continued training of personnel, and management of multiple student staff
· Vendor negotiations, and presentation of findings to committee for, selection of wireless phone, copiers, and printer
supplies/service with continued monitoring and review
· Management of university stationery, and envelopes for multiple schools and departments. Price negotiation of unique print orders
· Utilization of Outlook, Microsoft Office, Crystal Reports for program specific needs
· Member of the University Safety Committee
Part Time Employment:
Customer Service Associate Village of Cary 9/13 - Present
· Answer and direct callers to appropriate personnel. Assist walk-ins at front desk
· Assist residents with water billing questions and payments, including status of accounts and processing payments
· Assist residents and contractors with building permit questions and issuing permits
· Basic office responsibilities: Filing, A/P and A/R research in MSI, Data entry, Copying
Physical Therapy Technician Accelerated Health Systems 6/12 - 12/12
· Perform ultrasounds and set up and monitor electrical stimulations
· Monitor patient exercises, encouraging them and promoting proper procedure and posture throughout
· Schedule patient appointments, verify insurance and perform patient check-in
· Cleaning and prepping therapy tables and equipment and laundry
Team Member/Sales Associate Menards, Mundelein, IL 3/10 - 6/12
· Manage morning pricing and inventory paperwork, personnel management
· Set displays according to provided plans
· Assist customers in determining what their needs are and locating items; locate inventory on computer for local and area stores
· Stocking newly arrived merchandise on shelves, locating and stocking previously ‘overstocked’ items
EDUCATION_______________________________________________________________
·Bachelor of Arts, Business Administration, Trinity International University, Deerfield, IL 1987
Master of Religious Education, Trinity International University, Deerfield, IL 1995
VOLUNTEER EXPERIENCE__________________________________________________
· Children’s Worship Leader, Cary Grove Evangelical Free Church, Cary, IL
· Webelos Leader Cub Scouts/Boy Scouts of America, Pack 273, Vernon Hills, IL
· Medical Missions trip to Honduras with Living Grace CommunityChurch, Cary, IL through World Gospel Outreach