Updated on January 13, 2016

1. MARISA ISABEL SHIOTELIS
231 Eleuthera Drive | Lake Alfred, FL 33850
Cell Phone: (407) 580-8594
MissyMarisaShiotelis@gmail.com
Objective
I have the knowledge and the background as an administrative assistant to work in various environments. I work
well under pressure with great organization and multitasking skills.
Qualifications and Professional Skills
Fluently bilingual in English and in Spanish, able to understand Italian and Portuguese
Knowledgeable in accounts receivable and payable
Typing 50 wpm, alphabetical and numerical filing
Medical, Construction, Leasing, Condominium and Legal Terminology
Proficient with Microsoft Office Suite (Word, Excel, Outlook, Power Point, OneNote), Acrobat Reader, PDF
Knowledge in operating all types of office equipment (Copier, Scanner, Fax, Multi Line Phone)
Work experience in a Law Firm, Construction, Medical, Residential Property, Condominium Association fields
TOPS Leasing/Management Computer Program
Job Experience
Randstad USA November 2015 to December 2015
Contract Worker – Administrative – Legal Department and Marketing
Provide administrative support to the legal department at the Red Lobster headquarters, assisted the lawyers in
setting up and organizing all their files into a computer program called Serengeti utilizing Adobe Acrobat Reader.
Also assisted the marketing department in mocking up in Microsoft Word any advertising mentioning “Red Lobster”
and converting into an Adobe PDF and saving on the share drive.
Randstad USA July 2014 to August 2015
Contract Worker – Administrative/Clerical, WMS Request/Contract Payment Function
Provide administrative support to work groups in the organization of the Florida Delivery Operations as a contractor
employee for Duke-Energy under Jean T. Conley – Supervisor Work Management Support, Work Management
Administrative Central Zone
 Support the Construction & Maintenance supervisors and Front Line Leaders by maintaining detail expense
filing system and expenses which are process on a monthly basis. Inform the C&M supervisors of any
OMS (Outage Management Status) that needs to be updated for customer service statistics out in the field.
Manage and maintain the ARCOS “On Call and On Duty” calendar schedules as well vacations and any
other requested days off in the ARCOS software program
 Support the Senior Administrative Specialist with receiving, screening and directing incoming calls, mail,
and deliveries. Coordinating meeting arrangements on the Outlook calendar and assist in placing catering
for the meetings and special events. General support – assist other departments and fellow employees as
needed with facility needs
 Point of Contact for external customers by monitoring the secured gated entrance and front door via the
AXIS security system for deliveries as well as employee access. Assist Spanish speaking customers by
translating information and giving them direction on where to go or who they must contact
 Created a process to streamline and measure monthly expense report amounts using pivot tables, graphs by
utilizing Microsoft Excel along with the other programs in the business software (Microsoft Office Suite) in
preparing correspondence, reports, presentations, agendas, calendar management etc.
 Minutes Secretary for Front Line Leaders meetings (3rd Quarter): responsible for taking notes, composing
document and posting on share drive.
 Data entering standard attire on the share drive for tracking and monitoring
 Storm Season: MOMS Operator – DCC4A3
 Special or Extra Projects:
o Inventory Tool Project: Created a file systemand Excel workbook to track small and large tools
for Horace Ross,C&M Technical Skills Specialist, FL Systems Trouble Coastal Zone
o Vendor List: Created and maintain a vendorlist for expense report contacts for the C&M Central
Florida Zone
o Created Quarterly Expense using Microsoft Excel for graphs, pivot charts and spreadsheet’s
o Created Quarterly OMS outages graph charts, pivot and spreadsheet’s

2. o Created Expense Flow Chart, Power Point Presentation and Word document for Michele Lorden
Manager – Work Management Support, FL Resource & Project Management
o Guest speaker at South East Orlando operation center to explain OMS procedures
o Assisted in distribution of “Pride Shirts” and also the distribution of the new implemented “Health
and Safety Notebooks”
Tews Company, Inc. 2007 to April 18, 2014
Administrative Assistant
I am able to integrate myself into any job assignment:
 ZRS Management, Inc. (Serenata Condominiums) – as an Administrative Assistant to the Property
Manager in 398 Condo/Townhome complexes managing the Home Owner’s Association as well as the
leasing of the units through the property management companies. Responsible for greeting owners, new
residents and contractors. Prepare/compile/organize proposals and reports for larger property projects.
Establish and maintain accurate resident files. Comply with all “Fair-Housing” policies.
 Robbins Property Associates (Cornerstone Apartments) - as a Secretary/Receptionist for a 430 unit
apartment complex. Responsible for greeting residents. Insure the day-to-day needs are met such as
service requests, lease renewals, maintain accurate resident files and help the property management team.
 Hardin Construction Company - as an Administrative Assistant for a commercial construction company
building a new Disney Resort (Disney’s Art of Animation). In charge of Submittals, RFI’s, Permits and
other work assigned. Entered all documents into a share drive utilizing Adobe Acrobat Reader; converting
into a PDF.
 World Foods - as a receptionist/typist for a company that prepares food items for major airlines and other
fine restaurant's in the Orlando area.
 Florida Department of Children and Families Services - as receptionist for the social workers and staff.
 Orlando Regional Medical Center (Dr. Phillips Hospital) – as a Secretary for the Outpatient Rehabilitation
Center.
 Maddox Electric Company (ERMCO) - as an Office Administrative Assistant
Silvia S. Ibanez Law Firm August 2012 to February 2013
Legal Secretary
 I coordinated the attorney’s appointment schedule
 Produced information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting
text and data; utilized filing and retrieval systems; kept the client/attorney information confidential
 Maintained office supplies and ensured the office equipment was in good working order
 Welcomed clients and guests by greeting them in person or on the telephone; answering or directing
inquires
 I produced legal documents for the client and for the courthouse; scheduled hearings for attorney, client and
other persons involved in the case.
Lifetouch National School Studios, Inc. August 2010 - August 2011
Photographer
 As a photographer, I captured the portraits of preschool, elementary, middle and senior high school
students each spring and fall season of the school year
 Maintain my Nikon digital camera and “Tough Boy” notebook equipment in working order
 Attend training and updates for the season
 Make sure that there is an open line of communication between myself, students, teachers and parents
 Collect monies for purchases of photo packages; making sure accounting is correct with envelopes
collected and photos taken
 Assist the Group Photographer and the Panorama Photographer when requested to do so
The Little Princess Boutique, Inc. May 2003 - August 2008
CEO of children’s retail clothing boutique
 Owned and managed a children’s clothing store
 Made sure there was excellent customer service and sales; also maintained an internet site

3. U.S. Small Business Administration August 2004 - April 2005
Office Automation Assistant
 I assisted within the Hispanic Community completing the Hurricane Disaster SBA loan applications
 Processed applications, credit reports, verified claims, and prepared and submitted tax information release
forms
 Composed and processed correspondence. Oversee the training of the new employees.
Advance Technological Radiology June 2002 - November 2003
Accounts Billing Specialist
 Managed accounts receivable fromboth the insurance companies as well as the patients
 Posted payments and did a daily balance sheet
 Processed requests for medical records ensuring legal releases were submitted and signed (HIPA)
 I resolved issues involving the insurance companies and the patients’ claims; as well as being a Spanish
interpreter between patients and medical staff
Cura-Script Pharmacy, Inc. June 2001 - June 2002
Customer Care Coordinator
 I gave support to patients and healthcare providers in a customer care call center
 Coordinate the delivery of medications and products in a timely manner
 Maintained patients records by updating demographic information, payer/insurance details and all other
supporting medical information
 Translated for the Spanish speaking patients and explained to themthe service we provide and opened up a
new patient account
Florida Hospital Celebration July 1998 - June 2001
Emergency Department Health Unit Coordinator
 Health Unit Coordinator working in a 22 bed emergency department dealing with the patients, family and
medical personnel performing various clerical duties, data entry, and patient medical records
 Knowledge in medical and insurance terminology computer programs required to expedite the pat ient
needs
 I interacted with other departments in the hospital to insure the flow of both the patient and their medical
records in order to maintain optimal hospital quality service/assurance
Baptist Hospital of Miami November 1992 - July 1998
Oncology Administrative Partner/Monitor Technician
 I verified benefits and obtained authorization from the patient insurance company. Also, verified eligibility
from government programs such as Medicare and Medicaid
 I obtained patients co-payments and deductibles and followed up on collection of payments in a timely
manner
 Prepared and maintained patient medical records, including posting, charging and collections, filing of
clinical reports, transcribing doctor orders and data entry
St. Joseph Medical Center 1980 - 1990
EMT/Telemetry Technician/Ward Clerk/Health Unit Coordinator
I worked in multiple positions throughout the hospital including the; ER, ICU, CCU, Pediatrics and Orthopedics.
 EMT in the Emergency Room Department
 Telemetry Technician / Unit Coordinator in Intensive Care and Cardiac Care units of the hospital
 Unit Coordinator throughout all other departments in the hospital: medical surgical, pediatrics, orthopedics,
oncology units
Education and Certification
Los Angeles Valley College
Receptionist Certification
Health Unit Coordinator Certification
Telemetry Monitor Technician Certification
Emergency Medical Technician 1982-1985