1. Debborah Flint
Cell: 714-767-8174
1
Objective To obtain a position utilizing my extensive experience in health care, supervision and customer
service.
Skills  Excellentorganizational and time management skills
 Strong customer service skills
 Computer experience in MS Office
(Word, Excel, PowerPoint), Kronos (payroll), GroupWise (scheduling)
 Work independently and prioritize responsibilities
 Ability to supervise and mentor approximately 150 volunteers
 Maintain strict confidentially per HIPPA guidelines
 Schedule and coordinate meetings and special events
Experience
4/2011-Present
CHOC Children’s Hospital
Patient Hospitality Coordinator
• Conduct orientation/training of volunteers on the units that cover the following: infection control,
patient safety, confidentiality, and customer service.
• Create/maintain volunteer competencies for new and continuing education.
• Respond promptly to service requests, and dispatch volunteers to provide services to patients,
families and staff.
• Attended daily safety briefing with Nursing staff
• Communicate with the Nursing Supervisor daily to obtain hospital census to anticipate discharges
to provide adequate volunteer staffing.
• Collaborate with patient care teams, partnering with patients and families to provide optimal care.
• Committed to delivering services founded on AIDET, i-Care and Patient/Family Centered Care
• Provide data to Volunteer Services and Nursing leadership teams monthly to improve patientand
family experience.
3/2002 -10/2010 CHOC Children’s Hospital
Department Assistant (Patient Placement Center)
 Provided administrative supportto the Executive Director Patient Throughput/Family Services
 Collected/maintained admission/discharge data to leadership committees for performance
improvements.
 Reviewed vacantbed reports and surgical schedule daily to determine bed availability
 Prepared agendas, recorded/transcribed meeting minutes and followed-up on assigned action items
 Coordinated calendars to schedule meetings with staff and organizational committees
 Organized and maintained office filing systems

2. Debborah Flint
Cell: 714-767-8174
2
3/2002 – 7/2007 CHOC Children’s Hospital
Department Assistant (Case Management Department)
 Administrative supportto the Executive Director and Case Managers
 Reviewed/Edited Kronos bi-weekly for departmentstaff
 Created/Maintained various departmentmanuals
 Maintained and notified staff of RN licensure / CPR verifications monthly
 Provided cross-coverage for Financial Coordinator as needed
 Assisted in planning/organizing department meetings and events
3/1999 – 8/2000 John S. Lean, MD Ophthalmologist – Laguna Hills, CA
Medical Front Office Assistant
 Provided administrative supportto the Physician, Office Manager and staff
 Answered phones, scheduled appointments, entered/updated patientdata
 Managed accounts payable/receivable
 Assisted in the back office with patient histories, visual exams, and outpatient
procedures.
8/1988 – 3/1999 John Fiore, MD, Brent Norman, MD, Dr. Lean, MD, Inc.
– Santa Ana, CA
Medical Front Office Assistant
 Completed billing and insurance verification (i.e., Medicare, Medi-Cal, HMO, PPO, IPA
and private)
 Reviewed/processed patientstatements, monthly
 Obtained authorization for office visits and surgeries
 Provided cross-coverage for Back Office Assistant and Surgery Scheduler
Education  Santa Ana High School
 Santa Ana College (completed 3 semesters ofNursing school)
 Santa Ana College-Associate degree in Liberal Arts-June 2017
References  Furnished on request.