1. SAMANTHA AUSTIN
6367 Hall Road | Jay, FL 32565 │ 850.776.7662 │ samantha32565@yahoo.com
SUMMARY OF QUALIFICATIONS
 2 + year of managing 5 employees or more
 1 + years of customer service
 Proficient in Microsoft Office Suite Applications to include Excel, Word and Powerpoint, as well as
proficient in Greenway Prime Suites and Office Coding Software
EDUCATION
Argosy University, Phoenix, AZ 01/2016-Present
Bachelors of Science in Business Administration
Ultimate Medical Academy, Clearwater, FL 11/2015
Associate in Science Degree – Medical Billing & Coding
PROFESSIONAL EXPERIENCE
Mayo Medical Clinic, Century, FL 08/2015 – 12/2015
Medical Receptionist
 Updated patient information into the computer, scheduled and confirmed appointments, and filed charts.
 Verified insurance and collected copayments.
 Faxed and scanned medical documents as needed and made copies of insurance cards and IDs.
Talbot House Ministries, Lakeland, FL 07/2013 – 06/2014
Manager of Laundry Department
 Checked in guests
 Took inventory the beginning of the day, and inventory at night.
 Did bedding, did personal laundry, took in donations and washed them.
 Trained incoming employees
Cross Country Roadside Assistance, Sebring, FL 06/2009 – 11/2009
Customer Service Representative
 Interfaced with customers via inbound calls and efficiently ascertained emergency needs.
 Dispatched necessary assistance for stranded motorists.
 Effectively communicated to receive and transmit pure and reliable messages, tracked vehicles and
equipment, and processed other important information.
 Maintained proper radio communications with drivers and stayed familiar with assigned territory.
 Resolved customer problems in a courteous, professional, and timely manner.
Medical Data Systems, Sebring, FL 02/2009- 04/2009
Customer Service Representative
 Processed payments, updated records, utilized electronic system, performed data entry, and made
outbound calls.
 Worked with book of business to acquire payments and resolve unpaid bills of patients.