1. Leslie Weldon
Operations Manager /OfficeManager/OfficeAdministrator
(505) 417-9671
Rio Rancho, NM 87124
leslie2526_9@hotmail.com
WORK EXPERIENCE
Operations Manager OSA Orthodontics - Albuquerque, NM – Oct2015to Present
 Oversee the frontoffice/back officestaff and patient satisfaction
 Processes employment applications and maintain records of employee information such as personal
data, compensation,benefits, tax data, attendance, performance reviews or evaluations, and termination
date and reason, updates both electronic and hard copy employee files to document personnel
actions, medical files and to provide information for payroll and other uses, assist in new hire
orientation process.
 Provideadministrative support to billing staff
 Doctor’s Credentialing
 Coordinates purchasing of office supplies and inventory
 Provideadmin support for insurance verification and insurance authorizations
 Staff Training
 Daily bank deposits
 OfficeMarketing
 Achieve financial performance and revenue growth goals
 Act as an expert in the local market, employing best practices for patient acquisition and
retention
Office Manager/Coordinator/Administrator Nephrology - Amarillo, TX - January 2013 to September
2015
 Providedexcellent customer service in the medical officeand ensured all patients were well
attended
 Ensured smooth clinical operations, workflow,officestaff-including recruitment,
performance, management, and development of specialty/practice.
 Providedsupport to employees and patients such as reviews for client intake registration
and scheduling functions
 Design and manage processes for clerical duties, including answering the phone, online presence,
maintaining records and filing
 Maintained and operated electronic medical records for patients and billing systems
 Managed facility procedures related to insurance and billing system
 Solved patients queries regarding their insurance or medical care
 Providedthe required leadership, support and direction for officestaff
 Assisted with inventory and ordering
 I Participate in marketing efforts and communicate regarding services, charity and community
events.
 Medical Records Retrieval
 Managed Doctor'sschedule daily
 Created medical claims and made sure claims were correctly submitted
 Made sure frontofficestaff collected co-pays,co-insurance, and request of authorizations
from insurances.

2.  Performed patient insurance eligibility and made sure patients were covered fortheir
medical visits
Office Administrator DiabloProsthetics & Orthotics - Antioch, CA - February 2010 to December 2013
 Directed inbound calls
 In charge of front officeand back officeworkflow
 Drive growth through patient and referring physician outreach
 Assisted with billing and collections efforts, in collaboration with billingteam
 Obtained insurance authorizations
 Helped ensure a clean and orderly environment
 Responsible forensuring the accuracy of patient demographics
 Taking patients' vitals and inputting them in the computer
 Verified insurance information
 Data entry and filing
 Credentialing forproviders
Office Administrator Hanger Clinic - March 2007 to February 2010
 Patient demographics
 Claim submissions
 Follow up on claims
 Collections
 Insurance verification(private and commercial)
 Workers compensation claims
 Privateinjury claims
 Patient charting
 Insurance authorizations
 Bank deposits
 Accounts Payable/Receivable
 Credentialing
 HIPPA,OSHA Staff training
SKILLS AND PROFICIENCIES
 Bilingual in English and Spanish
 Insurance verification
 HIPPACertified
 Knowledge of On Staff, eClinicals, Dentrix & Orthotrac, PCMpatient software
 Knowledge of Workman's compensation; personal injury cases and its forms
 Medical billing
 Medical collecting
 MicrosoftWord, Exceland PowerPoint
 Obtaining insurance authorizations
 Officeorganization
 Proficientwith medical terminology
 Will workgreat under supervision or none Credentialing 2016: OSHA Certified (Current)
HIPPACertified (Current) CPR Certified (Current)

3. EDUCATION
Bachelor of Business Management in Business Management
UC Davis - Sacramento, CA 2002-2005
Ygnacio Valley High School - Concord, CA Graduated in 2001