Business

1. Felisa Lazo
832-692-7933
felisa_lazo@yahoo.com
Summary
Bilingual in English and Spanish. Over seven years of experience working in retail as a supervisor and sales
associate, while pursuing a college education on a part-time basis. Skilled at supervising, training, evaluating, and
assigning projects to new employees; maintaining inventory of merchandise; processing customer returns and
exchanges; and operating a computer system to check emails and submit reports. Interested in transferring skills,
abilities, and education into clerical or accounting position in an office environment. Proficient computer skills in
MS Windows, Word, and PowerPoint, Excel. Advance skills in 10-key by touch as well as Outlook.
Intermediate skills in Excel.
Work Experience
Group 1 Automotive 3/2015 -Present
Internet Sales Specialist
• Inbound and outbound calls (for 20 U.S. markets)
• Answering and informing customer about their inquiry of a vehicle
• Gathering information for the customer
Anna’s Linens, Houston, TX
Supervisor (Training Store) (9/2010 – 03/2015)
• Supervised up to three new employees on a regular basis for sales associate or management positions in
the company’s training store
• Trained new employees on store merchandise, sales promotions, plan-o-grams, and customer service
expectations
• Assigned projects to new employees, and followed up by observing, evaluating, and coaching employees
on performance expectations
• Inventoried store merchandise manually and compared the results to computer inventory records; reported
overages or shortages to loss prevention department by email; and notified store manager of discrepancies
• Balanced the cash drawers, reported monetary results in the computer system, and made bank deposits
• Walked the store area at closing to ensure merchandise displayed appropriately and secured building
Sales Associate (3/2007 – 8/2010)
• Greeted and assisted customers with merchandise selections, and notified them of sales promotions
• Publicized store credit cards to customers
• Restocked merchandise on shelves and racks
• Rearranged displays with new merchandise as sales promotions were introduced in the store
Education
University of Houston-Downtown, Houston TX – pursuing Bachelor’s degree in Accounting
Anticipated date of graduation: August 2018
Eisenhower Senior High School, Houston, TX