1. Ahmed Azazy
E-mail: ahmed.essam.azazy@gmail.com
Mobile: +971 561300944
Curriculum Vitae
To seek a challenging position in a professional organization so that my skills and proficiencies could be
enhanced to their maximum, being a team player for the achievement of organizational goals and success.
Areas of Expertise
Account manager; Spare parts co-ordination; IT
Strengths
Result driven with a positive attitude and open to suggestions.
Strong analytical and logical skills.
Proven crisis management skills with an ability to perform under stress.
Excellent communication and interpersonal skills.
Keen and avid learner with an ability to work independently with minimum supervision.
Good team leader with service centric approach.
Goal-oriented.
Very well organized.
Self motivated.
Ability to deal discerningly with people of diverse ethnic and cultural backgrounds.
Work Experience
1. a) Wärtsilä L.L. C. (A Finnish MNC) as Sales Support Coordinator from December, 2009 till date.
• Order processing (offer/procure/supply).
• Coordination with customer, agent and logistics.
• Billing and maintaining order books.
• Generating reports, maintaining KPI’s. Working on improvement of KPI’s for the team.
• Following up on open enquires.
• Following up on back orders and their post goods issue dates with factory.
• Liaise with Services for spare parts requirements.
• Maintain system data on outgoing & incoming documentation.
• Maintain documentation as per designed process.
• I have worked as team leader and managed team performance beyond expectations of my line
manager.
• I attend customer meetings regularly with my account managers and communicate with
customers and discuss with them their issues and work on solutions. Prepare reports on solutions
worked on.
• In my annual appraisal of 2012, I have performed ‘exceeding expectations’.
• Have handled key projects single handedly.
• Set up a new process for a new module on SAP for project related requirement of spares.
Objective

2. Additional responsibility:
• I have handled Egyptian drilling company as account manager with all account manager
responsibility (following up to get new business, maintaining good relation with the customer,
planning overhauling schedule for the customer’s engine 12V200 for normal spare parts and
service engineer
• CRM user for creating all activities and also customer’s information
• Create Auxiliary excel sheet to identify all Auxiliary parts, the Auxiliary excel sheet helps to
identify vendor part no and Wärtsilä material, that helps in reducing Identification time.
• Running and monitor Offers Hit-rate that helps account manager to follow up with the customer to
order the open offers. Helps also to identify lost offers due to competitor to avoid it in the future
• Working on report for the engines which passed the running hours without overhauling, quoting
for the next overhauling
• Handling orders/ offers for Mansoora project that for completed overhauling 2 power plants in
Yemen that, this project value 25 million Euros in a year. This project working in CS module
(customer service). The project will be close on December, 2014
• Handling orders/ offers for Al Rayyan project that for completed overhauling 1 power plant in
Yemen that, this project value 25 million Euros in a year. This project working in CS module
(customer service) project already closed on December, 2013
b) Wärtsilä Egypt (A Finnish MNC) as Sales Support Coordinator from February, 2007 till
December, 2009.
• Order processing (offer/procure/supply).
• After Sales support.
• Coordination with customer, agent and logistics.
• Billing and maintaining order books.
• Generating reports, maintaining KPI’s. Working on improvement of KPI’s for the team.
• Following up on open enquires.
• Following up on back orders and their post goods issue dates with factory.
• Liaise with Services for spare parts requirements.
• Maintain system data on outgoing & incoming documentation.
• Maintain documentation as per designed process.
• I attended customer meetings regularly with my account managers and communicate with
customers and discuss with them their issues and work on solutions. Prepare reports on solutions
worked on.
Additional responsibility: following up with the customer for the payment and finalizing the tender
documents
2. Computer Software IT
• Working as software technical installing windows XP/ Vista
• Cleaning up hard disk and virus removal
• Upgrading computers systems
• After excellent performance, became team leader for the software team
Additional responsibility: hardware member team for fixing the motherboard

3. Education
• Graduated from faculty of commerce, Suez Canal University, Ismailia, Egypt.
• Master in accounting but not completed due to working in Wärtsilä Egypt
Operating Systems & Software’s known
Operating Systems: Microsoft Windows, Linux and MacOS.
Software’s known: MS-Office (Word, Excel, Power Point), OpenOffice, Internet & E-mail related
applications, hands on experience in SAP, Tally, Peachtree, Gimp & Photoshop.
Interests
Obtained a number of trophies in athletics.
Interests include bowling, music, football, badminton, reading & cooking.
Personal Details
Date of birth : 11st of June, 1986
Languages known : Arabic, English, littel bit of German.
Nationality : Egyptian
References
1. Dexter, Fernandes , Spare Pare manager – Wartsila L.L.C. Tel: +971 050 4557936