1. Ericka Daniels
ErickaEDaniels@gmail.com (229)894-3575 (cell)
Experience
08/15/2016 – current – City of Albany, Administrative Specialist, Albany,
GA
 Assist Technology and Communication Chief Information Officer; manage
Outlook Exchange calendar, schedule meetings, order supplies, and perform all
duties as requested
 Manage finances; disperse payments through department’s accounts
 Maintain department files; vendor invoices, quotes, and purchase orders
 Prepare agenda for departmental meetings; record and transcribe minutes
 Responds to routine inquiries and requests; route visitors/callers to appropriate
individuals
 Receive, route, and distribute incoming mail; answer routine correspondence;
prepare and send bulk and certified mail
 Perform data entry tasks and update computerized data as required
 Create and edit department policies
05/23/2016- 08/12/2016 – City of Albany, Procurement Technician, Albany,
GA
 Used computer systems to enter purchasing data related to vendor accounts,
contracts, requisitions, purchase orders and invoices in automated procurement
system via Microsoft Excel, Word, Microsoft Exchange, fax machine, printer, and
copier
 Entered payroll data for the Central Services Department
 Assisted buyers in handling contract renewals by monitoring contract log books
and retrieving contracts
 Assisted in buying supplies and materials by informal bid process
 Completed contract review forms and renewal request forms for purchase orders
 Updated expiring vendor files based on contract dates
 Distributed and monitored gas cards for out-of-town travel usage in city vehicles
 Notified vendors of soon-to-expire certificates of insurance
 Provided instructions and guidance to new vendors on the process of becoming a
vendor with the City of Albany
 Performed administrative duties: answered phones, screened calls, took
messages
 Time stamped any incoming packages and pieces of mail for bids and proposals
and logged them in the Bid Log
 Filed purchasing information on contracts from user departments

2. 08/02/2015- May 21, 2016 – Ulta Beauty, Merchandise & Service
Coordinator Albany, GA
 Worked in partnership with associate managers to complete inventory integrity
processes: out-of-stocks, returns to vendors, returns to distribution center, and
cycle counts
 Packaging, Handling, Storage: Planned, resourced, and acquired
packaging/preservation, handling, and storage requirements to maximize
availability and usability of the material to include support items whenever they
were needed; Led shipment processing to deliver productivity goals; Completed
Bill of Lading form and kept on file to ensure load requirements were met to
prevent damage in storage and transit before truck driver left; utilized MIA
(automated computer terminal equipment) in order to read, store, track, and
prepare shipment; complied with specialized handling and storage instructions
for shipment to ensure safety and regulatory procedures were followed; identified
boxes by name, stock number, and quantity to properly handle and store product
safely
 Catalog and supply support: Managed back stock room; applied material
handling techniques to ensure easy retrieval and protection of product from
damage; ensured inventory was being restocked on sales floor on a weekly basis;
ensured that high theft product was secure at all times; audited back stock
shelves for organization per corporate planogram; and held employees
accountable for maintaining cleanliness; ensured that all employee lockers were
locked when not in use
 Interpreted drawings and schematics to set up designs for planograms: set up
showroom floor per set configurations/layouts/blueprints/drawings
 Reviewed and edited payroll for accuracy
 Performed bookkeeping functions using Microsoft Excel worksheets to record
store budget and hours
 Completed store opening and store closing procedures: counted register funds,
made deposits, ordered change, reported any cash discrepancies to general
manager and loss prevention, recorded sales by department, used standard letter
forms to report an action plan for boosting any decreasing sales to district
manager
 Stayed current and up-to-date on all store systems: read and reacted to store
email, and completed daily planners
 Guided associates to complete tasks and achieve goals
 Supervised sales floor and drove retail and salon performance: retrieved and
recorded sales from computer database on an hourly basis, addressed customer
concerns, accessed electronic journal to keep track of financial information for
customers and/or IT related purposes, coached subordinates, and maintained
loss prevention standards
 Remained current on all company policies and procedures to ensure they were
consistently maintained and adhered to
 Assisted with the promotion of sales and brand initiatives to meet or exceed
company goals
 Executed duties of cashier/lead cashier when required

3. 02/18/2015- 08/01/2015 - Ulta Beauty, Lead Cashier, Albany, GA
 Supervised and coached all cashiers: verified that all policies and procedures
were being followed; stayed current in ways to help employees exemplify
exceptional customer service and maximize sales; reported directly to the
Associate Manager of People (AMP)
 Stayed up-to-date with daily store reports: was conscientious of how much the
store sales were up or down for the week and which section of the store needed to
be heavily promoted to make up for any losses
 Enlisted customer service survey feedback from customers in order to exceed
company goals of survey scores
 Interpreted drawings and schematics to set up designs for planograms: set up
showroom floor per set configurations/layouts/blueprints/drawings
 Inventory: reviewed and bagged all products with the same SKU number
together; counted and recounted products to ensure proper documentation of
inventory
 Worked shipment shifts: organized boxes by labels; sorted products by display
location; placed back stock in appropriate location; broke down and properly
disposed of boxes
 Promoted Ulta Reward card
 Cashier: performed plus-one selling; informed guests of current promotional
events and services; handled sales, refunds, and exchanges; ensured customers’
profiles are at 100% completion
07/01/2014 – 02/11/2015 –Railway Freight Furniture Sales person, Albany,
GA
 Processed credit applications via computer and faxed documentation to lending
agencies
 Presented furniture to customers; explained and offered warranties to customer;
provided customers with finance options; completed customer invoices
04/21/2014-06/30/2014- Railway Freight Furniture Cashier/Front desk,
Albany, GA
 Payroll: calculated employee work hours for the week
 Processed sale transactions; cash, checks, and debit/credit transactions
 Handled register transactions; refunds, exchanges, credits, and determined how
much cash was needed to begin the work day and turned in all money made at
the end of the day
 Administrative work; took phone calls for owners/managers, filed customers’
credit applications via computer and fax machine, managed customers’ virtual
accounts and layaways, scheduled deliveries

4. 05/25/2012 – 06/15/2014 - Claire’s Boutique 3rd Key Manager, Albany and
Valdosta, GA
 Managed shipments and inventory: inventoried stock and ensured supplies were
distributed according to company policy; scanned shipment barcodes; utilized
automated process to record/verify shipments; notified vendors of missing
shipment
 Bookkeeping: counted, recorded, and deposited daily store profits
 Opened the store: prepared cash registers, reviewed deposits from previous day;
reviewed and reconciled hours; reviewed daily emails on how to prepare store
promotions and sales; filled in for managers as needed on conference calls
 Closed the store: printed daily/weekly sales; analyzed and recorded findings of
daily/weekly sales; prepared drawers for next day’s business; prepared/made
deposits
 Managed sales associates: verified policies and procedures were being carried out
 Marketed for incentives/bonuses: wore the company’s merchandise; promoted
sales to the public
 Reviewed and selected merchandise prior to stocking shelves
 Ensured merchandise was visually pleasing
 Prepared shipping labels for return to corporate stores
 Packed and properly stored seasonal merchandise
 Loss prevention: ensured company’s merchandise stayed in the store;
apprehended and prosecuted shoplifters
 Ear piercing: maintained a sterile and sanitary environment to pierce customers’
ears; pierced ears according to company policy; provided healing and proper ear
care instructions for customers
 Planograms: set up showroom floor per set configuration/layouts/blueprints
 Provided customer service, practiced reliability and dependability principles
03/22/2012 – 08/26/2012 – Pier 1 Imports, Sales Associate, Valdosta, GA
 Planograms: set up showroom floor per set
configuration/layouts/blueprints/drawings
 Served as a cashier
 Marketed for Pier 1 Imports credit cards
 Provided customer service
09/19/2011 – 11/28/2011-Elead CRM 1, Customer Service Representative,
Valdosta, GA
 Telephone specialist for automobile dealerships: provided customers with
surveys about their experience; used automated information systems to set up
individual’s profiles based on individual’s preferences; used computer to schedule
appointments between automobile dealerships and potential clients

5. 05/2009 – 08/2011- Ruby Tuesday Restaurant, Hostess, Albany and
Valdosta, GA
 Greeted guests
 Seated guests
 Made reservations for parties
 Restaurant housekeeping
Additional Skills
 Functional knowledge of Microsoft office; exchange, word, excel, power point
 Functional knowledge of using a fax machine, Oracle Enterprise 1 system, and
Laserfiche
 Effective customer service skills
 Effective interpersonal and phone skills
Education
Albany Technical College
Fall 2015 – Spring 2016- Business Logistics Management
 COMP 1000 Intro to Computers, 3 Cred hours
 PSYC 1101 Intro to Psychology, 3 Cred Hours
 MGMT 1105 Organizational Behavior, 3 Cred Hours
 MGMT 1115 Leadership, 3 Cred Hours
Valdosta State University
Fall 2010 - Spring 2011- English
 ENGL 1101 Composition and Rhetoric I, 3 Cred Hours
 ENGL 1102 Literature and Composition, 3 Cred Hours
 POLS 1101 American Government, 3 Cred Hours
Westover Comprehensive High School
Fall 2006 to Spring 2010- College Preparatory track
 Diploma achieved (May 2010)