Mervat Hassan
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Personal Information
Organization / Workplace
Singapore Airlines,CAIRO,EgyptLocation
Egypt EgyptOccupation
Reservation and Ticketing SupervisorIndustry
Aviation
About
Reservation and Ticketing Manager at Singapore Airlines 1987-2014 •Create Fare Quotes and provide the best applicable fares and generate sales •Reconcile sales return to accounts for daily sales •Provide front line Customer service and assist passengers with their travel needs •Plan routes and compute ticket cost by using schedules and computer terminals using Amadeus Altea system •Complete appropriate documentation handling of cash and credit card payments •Provide assistance to all passengers to the highest standards of customer service; especially in the events of flight delays or cancellations •Handling passenger complains •Arranging material for orientation s...