1. Patricia Lavergne
30-1295 Ledbury Avenue
Ottawa, Ontario
Mobile: 613-262-5662
Primary responsibilities
 Supervise retail and coaching staff, up to 20 employees
 Total annual sales budget managed $900,000
 Responsible for store operations
 Communicate with Head Office relating to accounting, operations, inventory control,
purchasing, security and maintenance
 Perform yearly audits for store inventory
 Draft weekly sales report detailing sale statistics and trend analysis
 Responsible for store merchandizing standards
 Address client complaints
 Host and ensured the continued success of specialized clinics (Run for the Cure)
Human resources
 Train employees on standards and procedures as well as customer service sales
techniques, regulations, business management processes, tools and technical
applications.
 Oversee completion and implementation of Graff TV sales training videos
 Hiring process: interviews, advertising
 Job termination process: exit interviews, task consolidation
 Manage employee vacations, side walk sales staffing,
 Conduct yearly employee review
 Lead staff meetings
 Ensure that standards are followed on an ongoing basis by all employees in services
provided to clients.
Public relations
 Compose weekly newsletter and promotion through social media
 Organize and manage the successful delivery of store programs such as run/walk
clinics, reward programs,
 Coordinate special events such as expo booth, side walk sales, customer relation events
 Speaking engagements related to store and company to local schools and businesses
 Selected as company representative for television interviews (CJOH & Radio Canada)
Employment History
 Running Room Inc., Merivale Store Manager October 2006 – Present
 Bell Sympatico, CSR Agent & Retention Coach September 2003 – August 2007
 Second Cup, Supervisor August 1999- July
Skills
 Fluent in written and verbal French and English
 Proficient with Windows, Outlook, Excel, Run Hub and Sharepoint
 Strong leadership skills and teamwork collaboration
 Highly resourceful and organized
 Knowledgeable in gait assessments

2.  Run/walk coach
 Mural artist, as seen at Origin Trade Café, York Street, Ottawa, On
Education
 College Degree – Dawson College – Design and Illustration 2000 – 2003
 College Course – College LaSalle – Fashion Design 1996 – 1998
 High school diploma – Casselman High School
Honors / Awards / Merits
 Running Room Recruitment Award (ORW) in 2010 & 2011
 President’s Bonus 2x
 Clinic Bonus 1x
 High Sales Merit (Brooks) in 2013 & 2016
 Top Sale Performance Merit in Canada
Volunteer Work
 National Capital Race Weekend- Water Station Captain 2008 to 2013
 Run for the Cure TeamCaptain 2008 & 2012, 2015