1. Ria Kyriakaki
Employment History
Profile
A confident, enthusiastic and well organised young professional with over 10 years of customer service and admin experience working
across legal, retail, leisure and other industries, currently looking for an office / secretary / receptionist job, preferably in a forward
thinking company where her skills can be developed further. Has a wide ranging experience and knowledge of customer service, admin
and computer literacy skills; working effectively as a team member as well as an individual. Has accomplished multiple secretary,
business & administration courses in the UK and Greece.
September 2015
to Present
June 2012 to
September 2012
December 2012
to October 2013
October 2013
to July 2014
August 2014 to
April 2015
Legal Secretary
at Al Rowaad Advocates
United Arab Emirates, Dubai
 Being the first point of contact for clients who visit the law firm Maintain calendars, schedules and meetings for
attorneys
 Arranging for the delivery of legal paperwork
 Answering multi-line phone system, screens incoming calls and determines which specific attorney they should
be referred to for assistance
 Performing clerical work such as filing, copying, faxing and emailing
 Typing correspondence and legal paperwork
 Running and supervising a shop floor, supporting store manager in sales, recruitment and training tasks
 Compiling sales reports
 Filing all delivery documents and paperwork
 Updating customer database - verifying and implementing new information into customers’ files on a regular basis
 Updating customer database – verifying and implementing new information into customers’ files on a regular basis
 Daily answering of telephones in a professional and polite manner at all times.
Store Supervisor
at The White Company
United Kingdom
Store Supervisor
at Armani Exchange
United Kingdom
 Supporting store manager in running a shop floor, managing a team, organising trainings sessions and product
presentations
 Being in charge of conducting admin duties ranging from sales reports writing, stock inventory to organising
conference calls with regional managers
 Studying and analysing daily / weekly / monthly sales figures in order to meet business goals
 Running and supervising a shop floor, motivating team to achieve sales targets
 Being in charge of conducting admin duties ranging from sales reports writing, stock inventory to organising
conference calls with regional managers
 Studying and analysing daily / weekly / monthly sales figures in order to meet business goals
 Organising regular training sessions and new product presentations – ensuring all staff are constantly updated
Sales Consultant &
Manager Trainee
at AnyaHindmarch
London, United Kingdom
 Being in charge of Customer Communication
 Placing bespoke orders and keeping customers updated with their order progress
 Organising folders / paperwork and client book - taking notes on customers’ comments / requests to provide
more customised services
 Opening and closing the store, ensuring that all of the ‘end of day’ procedures are completed accordingly
 Dealing with products’ ordering / dispatching
 Accepting and organising stock deliveries
Personal Assistant
For University of Hull –
Lecturer
London, United Kingdom
 Providing full administrative and secretarial support to a Senior Lecturer
 Booking appointments and arranging travel and accommodation
 Raising purchase orders, expense claims and arranging invoices
 Dealing with incoming emails, faxes and post
 Carrying out administrative duties such as photocopying and filing

2. Ria Kyriakaki
November 2011 to
November 2012
Sales Assistant - Cashier
at Massimo Dutti
London, United Kingdom
 Resolving customer complaints in a polite manner
 Assisting customers with queries
 Resolving customer complaints in a sensitive and polite manner
 Operating the till and accurately handling cash / cheques and credit / debit card transactions
 Accepting stock deliveries and then processing them - ensuring that floor is correctly replenished at all times
 Responding to orders received from the online shop by processing sales and packaging orders
Store Sales Manager
24 Self Video
Athens, Greece
February 2006
to June 2010
 Supervising the work of 2 staff members and assigning work for them
 Accurately creating customer files ensuring that all relevant paperwork and documents where accounted
for at all times
 Updating customer database – verifying, confirming and implementing new information into customers’
files on a regular basis
 Regularly conducting general admin tasks such as filing, photocopying, data inputting and raising invoices
July 2011 to
October 2011
Receptionist
Greek Restaurant
London, United Kingdom
 Answering incoming telephone calls in a prompt and professional manner to ensure that the caller is
dealt with appropriately
 Dealing with customers’ requests and inquiries
 Liaising between the diners and other members of staff to ensure prompt and courteous service to
patrons
 Undertaking some administrative tasks such as drawing up booking schedule sheets, completing daily
reports and other office duties
 English – Fluent written and spoken
 Greek – Fluent written and spoken
 Italian - Adequate
 Diploma in Accounting
Occupational Training Institute (Athens, Greece)
September 2006 – June 2008
 Business and Administration Diploma –
Secretarial course
Institute of occupational proficiency (Athens, Greece)
September 2001 – June 2002
 Business & Administration course
(Hertford Regional College 2014-2015)
 Fire Warden Training (London 2014)
 First Aid Training (London 2013)
 Microsoft Office course (Word,
PowerPoint, Excel – Achieved 92%
(Southampton 2011)
 Italian Course (Celi 2)
Languages CoursesEducation
Volunteer
June 2015: Adopt-a-camp Foundation - Ramadan Care Packages 2015
Member of a team for preparing and distributing Care Packages for 2.000 Labourers in Dubai.
2012 – 2013: WRVS Home Library Service volunteer
Selecting, reserving and delivering books and other library materials to people who are unable to leave their homes,
providing the opportunity for social contact with readers
2004 – 2005: Animal shelterin Chios Island
Fund raising, animal care for homeless animals
2001 – 2003: Member of homeless association
Providing homeless people with food, clothing and general support, taking part in ‘improving life of homeless people’
discussion