1. Amanda Bailey
Personal Details:
Address: 82 FrimleyRoad, Chessington, Tel: 07747 052594 Transport:Car Driver
Nationality: British Notice:1 Month
D.O.B: 25.07.1964 Current Salary:£ 28.2k PA
Email:amandabailey1@live.co.uk
Education: Lavender Hill School for Girls
GCSE AND ‘O’ LEVELS
ENGLISH LANGUAGE 1
ENGLISH LITERATURE 1
COMMERCE 2
COMPUTER STUDIES 2
HISTORY 2
MATHEMATICS 1
Skills:
Excellent working knowledge of MS Office, SAP, Word, Excel, Encore CRMsoftware, Power Point, Magento, CRM, Highrise
CRM, Invoice Factoring,
Courses Attended:
Basic Accounting, Trainthe Trainer, Peak Performance, Customer Service Skills, Telesalesbasic and advanced,
Face to Face selling, The 7 Habits of highlyeffective people.
Career History:
Automotive Customer Service Representative
Haltermann Carless Ltd – Sept 2015 to Present
SAPkeyuser
Order placing andpricing onSAP
Accurately input daily all customer orders into SAP and deal with all types of orders including
domestic, European, export, consignment and call off orders. Manage customer expectation on
delivery. Maintainingregular communication with customer in relati on all supply chain issues.
Generate all relevantdocumentation to ensure products supplied meets customer requirements and
transporthealth and safety regulations eg. Dangerous Good Notes.
Co-ordinate with all processingplants,storagelocationsand logistics to ensureprompt delivery.
Maintain customer data base ensuringall customer notes are accurate.
Check customer has met all HMRC approval requirements with regards to duty.
Produce manual monthly consolidated invoices for CorporateCustomers.
Train incomingstaff the processingsystemand all aspects of the rolewithin the job.
Customer sitevisits to develop and maintain closeworkingrelationship to ensurecontinued excellent
levels for service.
Attend Sales Meetings and attend meetings when customers visitplayingan activepartin the
meetings
Use Sales Force to collatecustomer information which can be accessed by several departments across
the company, and use as CRM system to update accounts information.
Member of SAP Master Data Team to ensure the successful implementation of SAP
Set up and maintain contracts and reconcileamounts taken and closethem of once used up
Ongoing product knowledge and trainingto cover colleagues areas when they are on leave
Updating credit/debit portal to record all thatare raised
Responsible for the biggest accounts inthe department due to myaccuracyandtrust expressedbycustomers
2. Administrator – Clinical Audit
NHS - Epsom Hospital - Temporary on-going contract June 2015 – Sept 2015
Completing NICORstatistics
Completion andanalysis ofNG Tube Audit
Attend meetings andminute taking
Fullytrained onClinicalManager, Patient Manager, IFIT, Outpatient appointments, Clinical Audit data bases.
Ad Hoc projects for Clinical Effectiveness Coordinator
Training onNational Audits
Travellingto different sites to cover work
Spreadsheet maintenance and updating
Answeringqueriesandadvising service users
AnyAd Hoc duties required
Results analysis of different types of audits
Graphing results for presentations
Police Statements
Witness Statements
Complaint letters
PA to MD/Office Manager
XYZ Land Surveys
Contract Jan 2015 to June 2015
Answeringandfieldingallcalls for the company
Maintaining diary
Accounting/reconciliation
Recording jobdetailsandupdating records
Arranging access for our teams to attendsite andcarryout surveys
Processing expenses
Processing invoices
Buildingandmaintaining relationships witharchitects, clients andstaff
Supervising junior members of staff
Meeting andgreeting
Archiving, filing, photocopying
Maintaining and updating companyinsurances for car fleet andcompanyagreements.
Managingthe companycar fleet, answering drivers queries, monitoring expenses and parking fines, auditing,
extensive liaisonwith car fleet companies, procurement, arrangingMOT’s andservicing. Maintaining spread
sheet to record enddates ofleases, booking Londonparkingonline, manage andupdate legislation, generalday
to dayad hoc queries.
Healthandsafetymonitoring to keepupwith current legislationandmanaging online health and safetytraining
records for staff
ManagingHR matters, liaisingwith the external HRConsultants ensuringcompliance with current HR legislation
Manage MD’s diaryfor effective use oftime
Manage MD’s emails andensure all emailsare repliedto andactioned
Administer all other correspondence for MD
Bookingmanagement travel arrangements, hotels, flights, visasetc.
Deal withHR queries for all staffwithin the company
Manage adverts for newmembers of staff
Monitor andshort list CV’s
Manage online holidayandsickness records for all staff withinthe company
Maintainandupdate client records
Issue quotes to clients andfollow uponanyqueries
Check completionof tasks issuedto members of staff
Produce andmanage companypolicies andmanuals
Attend operations andsales meetings, take minutes and recordactions
To assist withMD’s requirements where needed
Reason for leaving: MD thinking about closing business, companynot doing verywell
3. Administrator/Customer Service Representative
Sony Europe Ltd
June 2014 – January 2015
Administration for over 200 customers and 7 Area Managers
Monitor contract pricingand manual pricingand amendwhere necessary
Planning andmaintaining order backlog reports
Attend monthlyteammeetings andmonthlyoperations meetings andissue reports onownarea
Placingorders, raising invoices, credit/debit notes onSAP
Runningreports off SAPandusing these to planorders anddeliverydates
Dailyorder management from start throughto billingprocess
Act as ‘SAP’ super user to anystaffprocessing orders onSAP
Assist withSony1 and activelyencourage customers to sing upto Sony1/Biller Direct and assist customers
with training onthe system
Work closelywith planning team to ensure correct stock ordered fromfactoryto cover forecastedandad hoc
orders
Training together withother team members ensuring processesfollowed and working as a team
Ensure tasks carried out in accordance with procedures andSOXregulations
Keep on topof Credit Control outstanding querylist
Cover team absences
Update customer materialdata andraise VHD call to escalate issues
Act as operations point of contact andadvise ofdeliverydatesthroughplanners
Visit customers when necessaryfor the business
Ensure effectivenessandproactive process harmonisation ensuring working inthe most effective way
Activelyseekout and attendtrainingcoursesto ensure most upto date businessknowledge
Use SAPto full advantage using reporting and knowledge to issue most helpful working reports
Reason for leaving: Felt I was not utilising myskillsto their full advantage.
Sales/Project/Service Administrator
Pixel Projects Ltd
Contract October 2013 – May 2014
Check andcorrect projects inaccordance andliaison withCAD teamdrawings and room specifications
Manage Service Department and Engineers, arrange visits, prepare reports of service visits andmaintenance
contracts
Maintaincustomer service and focus ensuringcustomers have most up to date informationon AV products
Produce mailshots for newand existing service clients
Cold Calling andemailingcompanyportfolioto potential clients
Prepare quotes for salesandservice clients
Prepare reports onengineer expenses whenabroadandsubmit to client
Price up equipment for projects, box drops, installationandmaintenance services
Ensure contracts are upto date andanyrenewals are processedina timelymanner
Negotiating contract pricingandService Level Agreements
Full administration support for Sales Managers
Ensure accounts department are aware whenprojects are complete for billing purposes
Liaison withpurchasing to ensure equipment arrives ina timelymanner and is onsite ready for commencement
of projects Attendweeklyoperations meeting for upcoming projects Attend monthlysales meeting
Reason for leaving: Temporarycontract.
UK and Export Logistics Administrator/UK and Export Sales Administrator/Customer Services/PA
Cara Technology Ltd
January 2012 – October 2013
Manage all global shipping, packing andtracking for over 100 items everymonthensuring smoothdelivery
ManagingMagentoCRMsystem
Responsible for Generating andreportingall logisticalanalysisfigures andgraphs to clients and in-house staff
Responsible for generating all export documentation, includingPhytosanitaryCertificates and
Certificatesof Origin, coordinating all import requirements
Manage stock take / stock levels
Negotiating withcouriers for best shipping rates
4. Liaison withCustoms andshipping forwarders/brokers
Raisingand approvinginvoicesfor payment
Chairing teammeetings
Full Invoicing and Sales Administration for AROXA flavour standards
Liaising withcustomers worldwide, providing outstanding customer service to over 500 clients
PA to Business Support Manager
Responsible for updating, monitoring and maintainingHighrise CRMsystem
Reason for leaving: To seekhigher graded/paid position
UK Sales Administrator
Rowlett Rutland Ltd
November 2008 – November 2011
Raisingquotes, takingand processingorders and payments
Invoicing
Operating Encore CRMsystem
Responsible for updating and maintainingcompanywebsite
Monitoring customer service and satisfactionlevels
Organising deliveries for courier collection
Responsible for coordinatingoffice activities
Covering Export Sales Administration
Cold Calling
Generating Sales frommail shots/e-shots withsubsequent sales
Responsible for setting upandmaintaining PayPal account
Responsible for coordinating sales ofour products onEBayand Amazon
Reason for leaving: To seekhigher graded/paid position
Criminal Justice Administrator – Promoted from Administrator (Finance Department)
Aberdeenshire Council
November 2003 – June 2008
Completion ofpurchase orders, reconciling andprocessing for payment
Extensive data entryanddatabase maintenance
Responsible for ordering stationeryandconsumables
Typing correspondence including dealingwith sensitive information
Liaising withthirdparties andclients regarding referrals andcourt dates
Proof readingdocuments (Social EnquiryReports)
Project administrationanddealingwith all internalenquiries
Processing andcheckingsupplier invoices
Generating invoices, credit notes and monthlyreports
Settingup and maintainingspreadsheets
Reason for Leaving: Relocatedto Surrey
Various Positions
Conoco Ltd
1986 - 2003
Invoicing & Collections Administrator/Credit Controller for Anderson Consulting Contract
Generating and reconcilingdirect debit proposal
Dailyreconciliationof accounts
Maintaining Franchise accounts
Invoicing and chasing overdue accounts
Meeting withthe Credit Analysts to report onbaddebt
Arranging andraising telegraphic transfer requests
Liaising withbanks to ensure payments are received
Advising Senior Credit Analysts of final decisions to be implemented
Monitoring charter, license feesanddeferred rebates
Issuingmonthlystatements and overdue payment letters
Reconciling unallocated cash
Resolvingbounced payments
5. Direct debit run, Legacyto SAPinterface
Negotiating payment plans
Issuingmonthlyreports
Pricing Coordinator
Preparingquotes and proposals
Advising clients of price increases anddecreases
Dailyanalysis or margins, profits and volumes
Presenting departmental goals at meetings
Staff
Training
Ensuring contractualrequirements are met
SAPkeyuser for all departments
Marketing Coordinator
Maintaining stocks
Responsible for allpromotional material
Sourcing new prospects
Producing ISO 9002 proceduresfor the department
Cold calling and developing existingbusiness
Training and supervisingstaff
Processing andcompletingtenders
Reason for Leaving: Relocatedto Scotland
Telemarketing Assistant
Shell UK Oil
1983 – 1986
Openingnew accounts
Fieldsales meetings
Reporting onteamperformance
Managingblue chip contracts
Reason for Leaving: On-going contract
Interests: Decorating, interior design, craftwork, candle making, horse riding