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Amanda Bailey CV 2016
- 1. Amanda Bailey Personal Details: Address:82 FrimleyRoad, Chessington, Tel: 07747 052594 Transport:Car Driver Nationality: British Notice:1 Month D.O.B: 25.07.1964 Current Salary:£ 28.2k PA Email:amandabailey1@live.co.uk Education: Lavender Hill School for Girls GCSE AND ‘O’ LEVELS ENGLISH LANGUAGE 1 ENGLISH LITERATURE 1 COMMERCE 2 COMPUTER STUDIES 2 HISTORY 2 MATHEMATICS 1 Skills: Excellent working knowledge of MS Office, SAP, Word, Excel, Encore CRMsoftware, Power Point, Magento, CRM, Highrise CRM, Invoice Factoring, Courses Attended: Basic Accounting, Trainthe Trainer, Peak Performance, Customer Service Skills, Telesalesbasic and advanced, Face to Face selling, The 7 Habits of highlyeffective people. Career History: Automotive Customer Service Representative Haltermann Carless Ltd – Sept 2015 to Present SAPkeyuser Order placing andpricing onSAP Accurately input daily all customer orders into SAP and deal with all types of orders including domestic, European, export, consignment and call off orders. Manage customer expectation on delivery. Maintainingregular communication with customer in relati on all supply chain issues. Generate all relevantdocumentation to ensure products supplied meets customer requirements and transporthealth and safety regulations eg. Dangerous Good Notes. Co-ordinate with all processingplants,storagelocationsand logistics to ensureprompt delivery. Maintain customer data base ensuringall customer notes are accurate. Check customer has met all HMRC approval requirements with regards to duty. Produce manual monthly consolidated invoices for CorporateCustomers. Train incomingstaff the processingsystemand all aspects of the rolewithin the job. Customer sitevisits to develop and maintain closeworkingrelationship to ensurecontinued excellent levels for service. Attend Sales Meetings and attend meetings when customers visitplayingan activepartin the meetings Use Sales Force to collatecustomer information which can be accessed by several departments across the company, and use as CRM system to update accounts information. Member of SAP Master Data Team to ensure the successful implementation of SAP Set up and maintain contracts and reconcileamounts taken and closethem of once used up Ongoing product knowledge and trainingto cover colleagues areas when they are on leave Updating credit/debit portal to record all thatare raised Responsible for the biggest accounts inthe department due to myaccuracyandtrust expressedbycustomers
- 2. Administrator – ClinicalAudit NHS - Epsom Hospital - Temporary on-going contract June 2015 – Sept 2015 Completing NICORstatistics Completion andanalysis ofNG Tube Audit Attend meetings andminute taking Fullytrained onClinicalManager, Patient Manager, IFIT, Outpatient appointments, Clinical Audit data bases. Ad Hoc projects for Clinical Effectiveness Coordinator Training onNational Audits Travellingto different sites to cover work Spreadsheet maintenance and updating Answeringqueriesandadvising service users AnyAd Hoc duties required Results analysis of different types of audits Graphing results for presentations Police Statements Witness Statements Complaint letters PA to MD/Office Manager XYZ Land Surveys Contract Jan 2015 to June 2015 Answeringandfieldingallcalls for the company Maintaining diary Accounting/reconciliation Recording jobdetailsandupdating records Arranging access for our teams to attendsite andcarryout surveys Processing expenses Processing invoices Buildingandmaintaining relationships witharchitects, clients andstaff Supervising junior members of staff Meeting andgreeting Archiving, filing, photocopying Maintaining and updating companyinsurances for car fleet andcompanyagreements. Managingthe companycar fleet, answering drivers queries, monitoring expenses and parking fines, auditing, extensive liaisonwith car fleet companies, procurement, arrangingMOT’s andservicing. Maintaining spread sheet to record enddates ofleases, booking Londonparkingonline, manage andupdate legislation, generalday to dayad hoc queries. Healthandsafetymonitoring to keepupwith current legislationandmanaging online health and safetytraining records for staff ManagingHR matters, liaisingwith the external HRConsultants ensuringcompliance with current HR legislation Manage MD’s diaryfor effective use oftime Manage MD’s emails andensure all emailsare repliedto andactioned Administer all other correspondence for MD Bookingmanagement travel arrangements, hotels, flights, visasetc. Deal withHR queries for all staffwithin the company Manage adverts for newmembers of staff Monitor andshort list CV’s Manage online holidayandsickness records for all staff withinthe company Maintainandupdate client records Issue quotes to clients andfollow uponanyqueries Check completionof tasks issuedto members of staff Produce andmanage companypolicies andmanuals Attend operations andsales meetings, take minutes and recordactions To assist withMD’s requirements where needed Reason for leaving: MD thinking about closing business, companynot doing verywell
- 3. Administrator/Customer Service Representative SonyEurope Ltd June 2014 – January 2015 Administration for over 200 customers and 7 Area Managers Monitor contract pricingand manual pricingand amendwhere necessary Planning andmaintaining order backlog reports Attend monthlyteammeetings andmonthlyoperations meetings andissue reports onownarea Placingorders, raising invoices, credit/debit notes onSAP Runningreports off SAPandusing these to planorders anddeliverydates Dailyorder management from start throughto billingprocess Act as ‘SAP’ super user to anystaffprocessing orders onSAP Assist withSony1 and activelyencourage customers to sing upto Sony1/Biller Direct and assist customers with training onthe system Work closelywith planning team to ensure correct stock ordered fromfactoryto cover forecastedandad hoc orders Training together withother team members ensuring processesfollowed and working as a team Ensure tasks carried out in accordance with procedures andSOXregulations Keep on topof Credit Control outstanding querylist Cover team absences Update customer materialdata andraise VHD call to escalate issues Act as operations point of contact andadvise ofdeliverydatesthroughplanners Visit customers when necessaryfor the business Ensure effectivenessandproactive process harmonisation ensuring working inthe most effective way Activelyseekout and attendtrainingcoursesto ensure most upto date businessknowledge Use SAPto full advantage using reporting and knowledge to issue most helpful working reports Reason for leaving: Felt I was not utilising myskillsto their full advantage. Sales/Project/Service Administrator Pixel Projects Ltd Contract October 2013 – May 2014 Check andcorrect projects inaccordance andliaison withCAD teamdrawings and room specifications Manage Service Department and Engineers, arrange visits, prepare reports of service visits andmaintenance contracts Maintaincustomer service and focus ensuringcustomers have most up to date informationon AV products Produce mailshots for newand existing service clients Cold Calling andemailingcompanyportfolioto potential clients Prepare quotes for salesandservice clients Prepare reports onengineer expenses whenabroadandsubmit to client Price up equipment for projects, box drops, installationandmaintenance services Ensure contracts are upto date andanyrenewals are processedina timelymanner Negotiating contract pricingandService Level Agreements Full administration support for Sales Managers Ensure accounts department are aware whenprojects are complete for billing purposes Liaison withpurchasing to ensure equipment arrives ina timelymanner and is onsite ready for commencement of projects Attendweeklyoperations meeting for upcoming projects Attend monthlysales meeting Reason for leaving: Temporarycontract. UK and Export Logistics Administrator/UK and Export Sales Administrator/Customer Services/PA Cara Technology Ltd January 2012 – October 2013 Manage all global shipping, packing andtracking for over 100 items everymonthensuring smoothdelivery ManagingMagentoCRMsystem Responsible for Generating andreportingall logisticalanalysisfigures andgraphs to clients and in-house staff Responsible for generating all export documentation, includingPhytosanitaryCertificates and Certificatesof Origin, coordinating all import requirements Manage stock take / stock levels Negotiating withcouriers for best shipping rates
- 4. Liaison withCustomsandshipping forwarders/brokers Raisingand approvinginvoicesfor payment Chairing teammeetings Full Invoicing and Sales Administration for AROXA flavour standards Liaising withcustomers worldwide, providing outstanding customer service to over 500 clients PA to Business Support Manager Responsible for updating, monitoring and maintainingHighrise CRMsystem Reason for leaving: To seekhigher graded/paid position UK Sales Administrator Rowlett Rutland Ltd November 2008 – November 2011 Raisingquotes, takingand processingorders and payments Invoicing Operating Encore CRMsystem Responsible for updating and maintainingcompanywebsite Monitoring customer service and satisfactionlevels Organising deliveries for courier collection Responsible for coordinatingoffice activities Covering Export Sales Administration Cold Calling Generating Sales frommail shots/e-shots withsubsequent sales Responsible for setting upandmaintaining PayPal account Responsible for coordinating sales ofour products onEBayand Amazon Reason for leaving: To seekhigher graded/paid position Criminal Justice Administrator – Promoted from Administrator (Finance Department) Aberdeenshire Council November 2003 – June 2008 Completion ofpurchase orders, reconciling andprocessing for payment Extensive data entryanddatabase maintenance Responsible for ordering stationeryandconsumables Typing correspondence including dealingwith sensitive information Liaising withthirdparties andclients regarding referrals andcourt dates Proof readingdocuments (Social EnquiryReports) Project administrationanddealingwith all internalenquiries Processing andcheckingsupplier invoices Generating invoices, credit notes and monthlyreports Settingup and maintainingspreadsheets Reason for Leaving: Relocatedto Surrey Various Positions Conoco Ltd 1986 - 2003 Invoicing & Collections Administrator/Credit Controller for Anderson Consulting Contract Generating and reconcilingdirect debit proposal Dailyreconciliationof accounts Maintaining Franchise accounts Invoicing and chasing overdue accounts Meeting withthe Credit Analysts to report onbaddebt Arranging andraising telegraphic transfer requests Liaising withbanks to ensure payments are received Advising Senior Credit Analysts of final decisions to be implemented Monitoring charter, license feesanddeferred rebates Issuingmonthlystatements and overdue payment letters Reconciling unallocated cash Resolvingbounced payments
- 5. Direct debitrun, Legacyto SAPinterface Negotiating payment plans Issuingmonthlyreports Pricing Coordinator Preparingquotes and proposals Advising clients of price increases anddecreases Dailyanalysis or margins, profits and volumes Presenting departmental goals at meetings Staff Training Ensuring contractualrequirements are met SAPkeyuser for all departments Marketing Coordinator Maintaining stocks Responsible for allpromotional material Sourcing new prospects Producing ISO 9002 proceduresfor the department Cold calling and developing existingbusiness Training and supervisingstaff Processing andcompletingtenders Reason for Leaving: Relocatedto Scotland Telemarketing Assistant Shell UK Oil 1983 – 1986 Openingnew accounts Fieldsales meetings Reporting onteamperformance Managingblue chip contracts Reason for Leaving: On-going contract Interests: Decorating, interior design, craftwork, candle making, horse riding