This is a consulting case from HBS case study. The goal was a role-play as a consultant team providing recommendations for SFT Harrisburg Management.

1. CCE6MBP202 - ADVANCED
LEADERSHIP SKILLS
AMOL,
KRISHNA &
NANDA
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Consulting

2. HANCHER CONSULTING
DRIVING SFT HARRISBURG RATINGS TO
TOP 10 NATION WIDE
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3. EXECUTIVE SUMMARY.
SFT engaged Hancher to identify the core problems facing SFT Harrisburg
organization. The objective of the sanctioned report was to finds ways:
1) To move from lower half to upper half of the nation-wide rankings,
2) Identify ways to improve moral and teamwork among departments and
directors.
3) Deliver the best services to their students.
Hancher findings report a growing discontent among employees which is
impacting both ranking and student satisfaction. Based on the findings we
therefore are recommending following actions in the same sequence:
1) Develop core values.
2) Develop communication strategy and Leadership.
3) Implement Objective & Key Result goal setting platform.
4) Develop organization wide OKRs.
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4. Approach
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5. SFTH' Levers for higher
ranking
Students
Culture
Platform
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6. 21 PLACES
SINCE LAST 5 YEARS
SFT Harrisburg's ranking fell
sources: Hancher interviews
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7. -3% OF GOALS
20DAY COMMITMENT RATE
Recruiting & Admissions fell short of goals
-2.67% OF GOALS
60DAY COMMITMENT RATE sources: Hancher interviews
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8. Core issues to Focus
Students
HAVE CURRICULUM
TO MEET TODAY'S
NEEDS
Net Minimum wage
across students was
+0.04%. of the goal.
But -46% below average
of top 10 ranked branch
FLEXIBLE SCHEDULE
Students interviewed
think Work-study-life
balance is very stressing.
sources: Hancher interviews

9. SFTH' Levers for higher
ranking
Students
Culture
Platform
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10. About
Culture
@SFTH
sources: Hancher interviews
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11. “@SFTH A man is for himself."
6 OUT OF 11
HAVE NO TRUST IN LEADERSHIP
8 OUT OF 11
BELEIVE IN INTERDERPARTMENTAL
ADVERSARIES
10 OUT OF 11
LEADERSHIP COMMUNICATION
STRATEGY IS POOR.
sources: Hancher interviews
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12. More....
58% feel
communication poor
or inadequate
60% feel Teamwork is
poor or inadequate
60% don't trust the
management
50% feel the
management is
effective
sources: Hancher interviews
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13. Core issues to Focus
Culture
IMPROVE
LEADERSHIP
COMMUNICATION
STRATEGY
58% believe
communication is
inadequate
OVERCOME
DEPARTMENTAL
ADVERSARIES
The lack of objectives,
tools and visibility into
one another give rise to
unproductive activities.
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14. SFTH' Levers for higher
ranking
Students
Culture
Platform
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15. SFTH lacks a communication and a goal setting platform
VALUES
LACK OF EXECUTIVE
ALIGNMENT
&
INTENT
COMMUNICATION
SILOED AND UNCO-
ORDINATED ACTIONS
OVERLAPPING ROLES
CONFUSION OF
OWNERSHIP AND
ACCOUNTABILITY
TOOLS
LACK OF TOOLS TO
MEASURE
ACCOUNTABILITY ON
DELIVERABLES.
MISALIGNMENT OF
KPI/OBJECTIVES
BETWEEN
DEPARTMENTS
sources: Hancher interviews
Confidential & Proprietary - Hancher Consulting

16. RECOMENDATIONS
Develop core Values
Over an office retreat.
Alongside the mid-management &
Departmental Heads
Develop Departmental
Objective
Plan resources and timelines better
Foster coordinated Efforts between teams
Integration
Implement a Goal
setting Platform
Implement Objectives Key Results.
Include Directors and Departmental
heads in the process.
Set-up quarterly QBR to analyze and
prioritize.
Develop Leadership
and Communication
Strategy
Improve overall productivity
Create positive presence in the market
Instill a sense of trust among
employees.
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17. Thank you