1. Melissa Olsen
3690 N 2225 E Layton, UT 84040
801-618-5785
Summary
Experience in customer service, carrier management, healthcare payments, and claims
management. Many great technical skills and people skills.
• Customer Service: Communication, problem solving, customer satisfaction
• Experience in health and welfare issues: Payment/medical claim tracking
• Microsoft Office Suite, Word Perfect
• Dependable, Punctual, Positive Work Attitude
Professional Experience
Alta Management Solutions Woods Cross, UT Aug 2013 - Current
Medical Billing Manager: Responsible as an account manager for the customer relations and
billing account maintenance for key clients as well as working as a team leader responsible for
billing staff. Work directly with the medical offices in a client relations capacity.
Farmers Insurance St George, UT Sep 2011 – July 2013
Licensed Customer Service Representative: Responsible for the maintenance and customer
support for current policy holders as well as the sales and growth of the agency.
Licensed for Property and Casualty Insurance on January 7, 2013
Orbit Medical Salt Lake City, UT Mar 2011 – Sep 2011
Medical Coding and Billing: Responsible for reconciliation of patient accounts and billing
initial claims. Work directly with insurance carriers to adjust patient accounts for CPAP DME.
• Exceeded expectations for company goal in June 2011
• Willingness to cross-train to gain further knowledge of company procedures
Zions Bancorporation/NetDeposit, Inc. Salt Lake City, UT Dec 2008 – Mar 2011
Claims Account Specialist: Responsible for the maintenance and reconciliation of customer
healthcare accounts in a HIPAA environment. Work directly with insurance carriers to manage
payments and remittances for medical claims, unapplied cash. Accounts receivable. HIPAA
environment.
• Established excellent customer relationships to the extent that some customers now ask
for me specifically to help them.
• Increased company revenue by expanding current business with customers
• Consistently meets or exceed weekly and monthly targets set for personal employee
goals
Boulevard Home Furnishings St George, UT May 2008 – Dec 2008
Guest Services: Responsible for customer interaction, handling payments, solving customer
problems, scheduling deliveries, managing invoices and other customer services.
