2. MSIT Functions
Building and maintaining infrastructure for development & distribution
Microsoft’s core products
Accounting and internal database systems
Order processing
Software distribution
Served as testing ground for Microsoft’s newest products
Responsible for the applications and systems to enable the whole end to
end company wide processes.
3. What employees desired
Greater responsibilities
Consistent and transparent communication with management in india
More participation in workflow decisions in Redmond
Being recognized as a strategic hub and not just cheap labor
4. Problems Diagnosed
It didn’t have any product to offer
IT team was fragmented due to the rotational leadership
Nobody was empowered or solely accountable for anything.
Several lower level employees harbored some amount of discontent due to
Preferential treatment for the current leader’s group
Leadership vaccuum
Each-man-for-himself mentality had developed a sense of insecurity
Attrition was increasing
5. Identified Employee Motivators
Strategic importance to Microsoft
Significant size and responsibility for the Indian teams
Clear objectives and career paths for employees
This ensures quality, accountability, technical growth and motivation of the
employees.
6. Proposed Plan of action
Mr. Biyani was given direct responsibility over MSIT
Growing presence and role of senior management in India boosted
employee morale
Employee skills
Management skills
Generating necessary visibility in Redmond
Limitations
Reluctant to have the necessary disruption
8. Job Enrichment
Combine tasks
Skill variety
Form natural work units
Task identity
Establish client
relationships
Task significance
Expand jobs vertically
Autonomy
Open feedback channels
Feedback
9. Reluctance to change
Following Lewin’s 3 step model
Unfreezing
Movement
Refreezing
Unfreezing the status quo
Driving forces which direct behavior away from the status quo can be increased
Restraining forces which hinder movement can be increased
Movement to a desired state
Refreezing the new change to make it permanent
