1. LESLIE N HAYES lilnash28217@yahoo.com 803-542-0038
EXPERIENCE AND QUALIFACTIONS HIGHLIGHTS
Experienced Licensed Insurance Agent, Medical Assistant, Instructor and Trainer skilled in front and back
office operations. Flexible and dependable. Able to provide superior customer service in person or over
the telephone.
PROFESSIONAL EXPERIENCE:
Computer Science Corp Blythewood, SC 2014 — Present
Service Operator I
• Current Property and Casualty, Accident, Health and Life License
• Providing temporary relief on High volume switchboard for Florida Peninsula.
• Excellent customer service to all consumers.
• Experienced in performing inbound high volume customer service.
• Excellent metrics and adherence to quality and compliance.
• Providing advocacy for members to resolve complex issues.
Time Warner Cable, West Columbia, SC March 2014 - September 2014
Collections Representative
• Resolve payment issues for customers that have been referred to internal collections.
• Assist subscribers with formulating a plan for repayment and keeping accounts up-to-date.
• Assist customers with downgrading accounts by removing services.
• Help subscribers with resolving complex billing and technical issues.
Conducted extensive research to resolve issues and patterns in billing and payments. High Volume
call center. Adhere to compliance and metrics consistently.
UNITED HEALTHCARE Columbia, SC 2011 — 2013
Senior Customer Service Representative/Telesales Agent
Provided guidance to consumers on the best Medicare choices. Goal is to educate consumers and
ensure they understand how to best utilize insurance benefits.
• Excellent customer service to all consumers.
• Experienced in performing inbound and outbound campaigns.
• Excellent metrics and adherence to quality and compliance.
• Hipaa and Mippa compliant.
• Provided assistance with enrolling into various health plans offered.
• Increased sales production by perfecting consultative sales approach.
• Provided advocacy for members to resolve complex issues.
• Provided guidance and education to seniors requesting assistance with prescription drug cost.
• Evaluating sensitive documents to determine eligibility for programs.
• Met and exceeded goals set by management. Flexible and dependable, willing to work until all
issues is resolved.

2. LESLIE N HAYES lilnash28217@yahoo.com 803-542-0038
EDUCATION:
Coursework in Human Services Iowa Central College Columbia, SC
Diploma in Medical Assisting Kings College Charlotte, NC
TECHNICAL TRAINING AND CERTIFICATIONS:
South Carolina Life, Accident and Health Insurance Producers License 2012
South Carolina Property & Casualty Producers License 2012
CPR/First Aid Certified
AAMA Member