1. Mack Peña Gálvez
6106 42nd Place • Hyattsville, MD 20781• mackpg@gmail.com • (646) 331-0879
EXPERIENCE
TD bank – New Carrollton, MD November 2015 - Present
Teller I Cross Train
 Assisted over 75 customer each day with transaction
 Help clients with questions about their account and promotions with in the bank
 Met and exceed sales goals of 10,000 dollars on revenue each months
 Conducted outreach with local businesses and potential clients in English and Spanish to reach a larger demographic
and promote TD Bank products and services to drive revenue
SunTrust Bank – Silver Spring, MD and Alexandria, VA October 2014 – August 2015
Client Services Specialist
 Consulted with over 50 clients per week to open accounts and assisted with account maintenance
 Cultivated trust with clients, reviewed accounts, and assessed clients’ needs to suggest best services, optimize
customer service experience, and ensure longevity of customer relationships
 Advised small business owners on products SunTrust offers to support clients’ in growing small businesses
 Met and exceeded monthly SunTrust goals of either 60 referrals or other sales goals measured by standardized
SunTrust points system each month
 Conducted outreach with local businesses in English and Spanish to reach a larger demographic and promote
SunTrust products and services to drive bank revenue
SunTrust Bank – Adelphi, MD May 2013-October 2014
Teller II
 Assisted over 75 customers each day with transactions such as depositing and withdrawing funds and completing
Western Union money transfers
 Explained SunTrust promotions and products to all clients to enhance customer satisfaction
 Exceeded goal of 48 referrals per month for 6 consecutive months
 Received Platinum Award recognition as number one teller in the Greater Washington Region two times for
outstanding work and outperforming monthly referral goals in January-March 2014 quarter and April-June 2014
quarter
 Received 5 letters of commendation from Northern Prince George’s County Area Manager for achieving the
SunTrust model of “showing the way to financial well-being” to SunTrust customers
DSW Designer Shoe Warehouse – Washington, DC December 2012-May 2013
Freight Team Member
 Unloaded and organized truck deliveries of 500-800 individual merchandise items to stock floor in 2-hour window
prior to store opening three times each week
 Provided high-quality customer service by assisting customers on the floor with finding merchandise
Target – Washington, DC March 2011-May 2013
Cashier, Pharmacy & Customer Service Representative
 Handled purchase, return, and exchange transactions with efficiency and accuracy to guarantee customer satisfaction
 Translated for Spanish-speaking customers to assist pharmacists in providing accurate medical advice and
recommendations for medicine
EDUCATION
Prince George’s Community College – Largo, MD August 201-May 2012
Pursuing Associates Degree in Business
Bethesda Chevy-Chase High School – Bethesda, MD June 2007
High School Diploma
SKILLS
Languages: Native Proficiency in Spanish; Bilingual Proficiency in English
Computer: Proficient in Microsoft Word, Excel, PowerPoint, and Publisher; Proficient in Apple Pages, Numbers, and
Keynote