Stephanie Terry O'Mary is a detail-oriented professional with experience in sales, customer service, project management, and case management. She currently works as a Territory Sales Representative for W.W. Grainger, where she is responsible for sales growth in a $1.7 million territory. Previously she worked as a Case Manager for the Alabama Tombigbee Regional Medicaid Waiver Program, managing services for qualified applicants. She also has customer service experience at JC Penney, Bath & Body Works, and Reid/O'Donahue Advertising. She holds a Bachelor's degree in Humanities and Social Sciences from Auburn University Montgomery.

1. 4477 Lee Road 137  Auburn, AL 36832  (334) 462-8401  Stephaniejeanterry1@gmail.com
TEPHANIE TERRY O’MARY
Detail-focused, results-driven professional with varied experience. Demonstrated aptitude for organization with
experience managing files for multiple projects and financial documentation for employees. Proven track record
providing superior customer service, ensuring satisfaction and repeat business. Areas of Expertise include:
 Strategic Planning & Forecasting  Territory Management  Pipeline Management
 Customer Service  Relationship Building  Project Management
 Organization  Team Leader  Problem Resolution
PROFESSIONAL EXPERIENCE
W.W. GRAINGER  Auburn, AL
TERRITORY SALES REPRESENTATIVE  June 2015-Present
Responsible for sales growth in a $1.7MM territory of 375+ customers on a daily and monthly basis. This includes high
Activity, Discount program Growth, Acquisitions and daily Pipelines.
 Maintained Daily Activity of 40+ physical sales calls per week.
 Added Grainger Discount Programs every month totaling 50+ in 6 months.
 Successfully hit goal in November and December in 2015 with percentages of 108% and 101%.
 Grew V% in 2015 by 2% since taking over the territory.
 Grew V% in January 2016 by 3.13%.
 Added 10 Acquisitions since taking over the territory with additional sales of $40,000.
 Was selected as SalesForce Champion for the District to roll-out SalesForce to the team.
ALABAMA TOMBIGBEE REGIONAL  Camden, AL
CASE MANAGER, MEDICAID WAIVER PROGRAM  2012-2015
Responsible for documenting and resolving client complaints, monitoring client services, and reviewing finances
including the processing of monthly billing reports from service providers and transferal to Medicaid office.
 Managing government services provided by the Medicaid Waiver program, screening referrals and supporting
qualified applicants.
 Collaborate with doctors, to determine client eligibility and needs.
 Authorize and contract government services to service providers.
 Provided case management support to other team members when needed.
JC PENNY  Auburn, AL
CUSTOMER SERVICE ASSOCIATE  2011
Managed customer service issues on an ad hoc basis, including product exchanges, refunds, and difficulties with the
online store—ensured swift resolution and follow up, promoting superior satisfaction and brand loyalty.
 Communicated daily with customers and coworkers, meeting one-on-one with clients and promoting an
environment focused on the highest levels of service.
BATH AND BODY WORKS  Auburn, AL
CUSTOMER SERVICE ASSOCIATE  2009-2010
Greeted customers, gathering requirements and delivering solutions suited to each individual.
 Facilitated product exchanges, refunds, sales, and answered inquiries on services.
REID/O’DONAHUE ADVERTISING, INC.  Montgomery, AL
RECEPTIONIST  2009
Served as the first point-of-contact, greeting and receiving clients both in person and answering direct phone calls.
 Organized and filed essential documentation using multiple mediums.
 Coordinated and scheduled appointments and travel arrangements for management.
EDUCATION
Bachelor of Arts, Humanities & Social Sciences
AUBURN UNIVERSITY MONTGOMERY | Montgomery, AL | 2011
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