social pharmacy d-pharm 1st year by Pragati K. Mahajan
What is communication
1.
2. Communication drive from Latin word
“Communis”
Which Mean “To Share”.
It can Be Sharing Of ideas, Concepts, Feelings,
and Emotions.
3. Verbal and Non-Verbal Communication
In Verbal Communication :
Words account for only- 7%
Tone
Modulation 38%
Volume
Total 45%
Balance 55% is through Non-Verbal Communication, Which Includes:-
Our Body Language.
Breathing
Our movement
5. Merits:-
More Personal And Informal
Makes immediate impact
It is very fast and non-expensive
Demerits:-
A word once uttered can’t be taken back.
Impact may be short lived.
It can be forgotten easily
There is no legal evidence of oral
communication.