In the presentation, you will be able to get the "Principles of Communication Process" cross thoroughly.. Definitions - Process Breakdown - Communication Model

1. 2018
The Art of Effective
CommuniCAtion
Dr. Hassan Hashim

2. Enjoy our Misunderstanding far away
from us

3. What is Communication?
Some Definitions:
The process of communication allows us to
interact with other people; lack of it, we would be
unable to share knowledge or experiences
outside of ourselves.
Common forms of communication include
speaking, writing, gestures, touch, or even being
soundless

4. Continued
 Communication is the Solvent for Any
Human Problem
 Communication is not just a way of
getting along in life, it is the heart of life.
It is by thousands of percent the senior
factor in understanding life and living it
successfully.
 Communication is a “secret tool” by
which one can deeply understand
others, communicate with them, get
understood & understand effortlessly

5. Verbal vs. Non Verbal
Can we communicate without words?
Voice attributes
What are they and how do they affect
communication?
Physical attributes
What could be considered here and how do they
affect communication?
The power of touch
What and when is OK?

6. Personal Presentation
 Does personal presentation make a difference
to the way we are perceived?
 Does it matter?
 What can we do about it - do we have to look
bland and boring?
 What if our organisation has Poly-codes?
 How to Keep “Quality” in your built-in Concept?

7. The Communication Equation
What you hear
Tone of voice
Vocal clarity
Verbal expressiveness 40% of the message
What you see or feel
Facial expression
Dress and grooming
Posture
Eye contact
Touch
Gesture 50% of the message
WORDS … 10% of the message!

8. Understanding Communication
We are going to consider:
The 2-Way communication process
 Effective communication skills
 Barriers to effective communication
 ARC Triangle Model

9. Communication is a 2-way process
Communication skills involve:
Listening to others (Receiving) message
Asserting/ Expressing (Sending)
Barriers to communication can lead to misunderstanding and confusion
sender
receiver
sender
receiver
values and attitudes
“generation gap”
Cultural differences
language
noise
hearing

10. Effective Communication Skills
Effective
Communication skills
Eye contact & visible mouth
Body language
Silence
Checking
for understanding
Smiling face
Summarising
what has been said
Encouragement
to continue
Some questions

11. Barriers to Effective Communication
Barriers to
effective
communication
Language
NoiseTime
DistractionsOther people
Put downsToo many questions
Distance
Discomfort
with
the topic
Disability
Lack of interest

12. The Art of Listening
 “If we were supposed to talk more than
listen, we would have been given two
mouths and one ear.”
 Listen as you were born without Tongue
 “White Magic” – Priceless

13. Listening Skills
A 5 factor process of an Effective Listener
Active Listening
Responding
Paraphrasing
Asking questions for clarification
Mirroring the other person’s language

14. Responding
 Responses to check that your perceptions are
correct
 Responses to encourage further communication

15. Questioning Techniques
 Open ended and Closed questions
 Diverse Questioning techniques
 Participants to practise
 Then try the Questioning Quiz.

16. Individual Differences
What individual factors could affect the way a
person “sends” or “receives” a message?
Is gender/ age a factor?
How can we adapt if :-
we have a problem ourselves or
the other person seems to have a problem?

17. Cultural Diversity
 What do we know about the communication
styles of different cultures?
 Consider verbal and non verbal, including dress
constraints, language difficulties, taboos.

18. Group Processes
In groups there are obviously more people, so good
communication skills are paramount.
Be mindful to practise:
Observing non verbal signals
 Listening, responding, clarifying, paraphrasing and
summarising
 Identifying barriers to communication
Remember: Silence is golden & No one is perfect!

19. Constraints on Communication
 Legal Obligations
 Anti Discrimination
 Privacy Laws
 Code of Conduct of Organisation
 Confidentiality and Gossip
Seeking Advice

20. Objectives
To consider verbal and non-verbal communication
methods
To understand and practise effective listening skills
To communicate in clear, respectful and non-
judgemental ways
To know when to seek advice

21. ARC Triangle Model
 Affinity: it is “emotional response”, the “feeling
of affection or lack of it” – emotion or miss-
emotion connected with life
 Reality: it means “the solid objects, the real
things of life”
 Communication: it is an interchange of ideas
between “terminals; people”

22. Assumption
 Without affinity, there is no reality or
communication. Without reality, there is no
affinity or communication. Without
communication, there is neither affinity nor
reality. Now these are sweeping statements but
are, nevertheless, very valuable & are true..

23. Enjoy once more

24. Again get Fun thru De-communication

25. Thank you for being
communicated
Asking Question is a skill.. Show it
right now & right here