NONVERBAL COMMUNICATIONIN BUSINESS COMMUNICATION
OUTLINE• Introduction.• Importance.• Types of NVC.• Negative Indicators.• Steps to Improve NVC.• Conclusion
WHAT IS….??? Act of imparting or interchanging thoughts, opinions or informationwithout the use of spoken words.→ TYPES OF NONVERBAL COMMUNICATION :- Kinesics. Oculesics. Proxemics. Chronemics. Paralinguistics.
IMPORTANCE OF NVC IN BUSINESS Communication researcher Mehrabian found that only 7% of amessage’s effect are carried by words ; listeners receive the other93% through non -verbal means.
IMPORTANCE OF NVC IN BUSINESSTo provide / gather new information.It is unintentional.It is more honest than verbal communication.To make, or help to make a first impression.To express power and control.
EYE CONTACT Good eye contact helps your audiencedevelop trust in you, thereby helping youand your message appear credible. Eye contact provide important social andemotional information. Your gaze at one person should not bemore than 4 - 5 seconds while delivering apresentation.
Gestures include more than just your hands and arms. Gestures include all the body movement that takes place above the waist,including the head, neck, shoulders, and torso movements. Gestures can effectively showcase your enthusiasm, confidence, andauthority. Don’t go overboard with your gesture.GESTURES IN BUSINESSCOMMUNICATION
Answer:• Turkey: You get nothing from me• Commonly: Stop, enough• W.Africa: You have 5 fathers!
POSTURES Basic Types of Body Language postures• 1.OPEN / CLOSED :-arms folded, legs crossed and bodies turned away.open hands, fullyfacing you and both feet planted on the ground.• 2.FORWARD/ BACK :-Leaning forward and pointing towards you. leaning back, looking up atthe ceiling, doodling on a pad, cleaning their glasses.
PARALANGUAGE How you say - not What you say. Speech behavior Voice quality and pitch. Range and rhythm control. Tempo. Articulation. Glottis control.
HABITS & SUBTLE INDICATORS Punctuality. Table Etiquettes. Dressing Style etc.I can never bring you to realize the importance of sleeves, thesuggestiveness of thumbnails, or the great issues that may hang from abootlace. --Sherlock Holmes to Watson ("A Case of Identity") Acute Observation & Attention to Detail Rigorous Practice Storehouse of Information
NEGATIVE SIGNS… × Clenched fists.× Folded arms.× Rolling eyes.× Shrugs and shuffles.× Finger pointing.× Frowning or scowling.× Glaring.× Blankness.× Sneering.
When sending messages Be conscious of nonverbal behavior. Be purposeful in use of nonverbals. Make sure nonverbals are not distracting. Match verbal and nonverbal communication. Adapt to the situation.HOW TO IMPROVECOMMUNICATION IN BUSINESS
HOW TO IMPROVECOMMUNICATION IN BUSINESS When receiving messages Don’t automatically assume. Consider gender, culture and individual differences. Pay attention to all aspects of nonverbal communication. Use perception checking.
CONCLUSIONS It is the most important form of communication. Employers are much more sensitive and conscious today. Our body language represents the best weapon. Doesn’t body language help you to realize your parents’ orfriend’s frame of mind?