1. Chapter 2
 Section 2

2. Communication
Process is exchanged between
and among individuals through a
common system of signs and
symbols.

3. 4 types of communication
• 1 way verbal: Info passed with no (one) intended
receiver.
• Ex: TV, radio, newspaper, and magazine
• 2 way verbal: Info passes with a receiver.
• Ex: Conversation over the phone.
• 2 way verbal and visual: Info passed using both
verbal and visual components.
• Ex: classroom
• Non verbal: Information passed without words
• (not sign language)
• Ex: dirty looks, posture

4. Communication %
• ____ Facial expression
• ____ Tone of voice
• ____ Spoken word
= Out of 100 %

5. Communication %
• 55% Facial expression
• 38% Tone of Voice
• 7% Spoken word

6. Effectively Communicating
• “I” statement
• A respectful tone of voice
• Eye Contact
• Appropriate body language
• Clear organized ideas

7. Types of Communication
Assertive:
appropriately expressing feeling, wants, and
needs while respecting others.
Passive:
not expressing feelings, remaining silent.
Aggressive:
insulting or over demanding to others,
invading their territory.

8. Soften technique
• Smile
• Open Posture
• Forward lean
• Touch
• Eye Contact
• Nod