The importance of non verbal communication


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The importance of non verbal communication

  1. 1. The Importance of Non-verbal Communication<br />Jean G. Trout<br />PSY492 Advanced General Psychology<br />Professor Mary Viventi<br />
  2. 2. Non-verbal communication<br />Non-verbal communication consists of the feeling or emotion we convey behind the words we speak verbally. <br />“Transmission of messages by a medium other than speech or writing” (Non-verbal communication, 2011). <br />“Non-verbal communication includes pitch, speed, tone and volume of voice; gestures and facial expressions; body posture, stance, and proximity to the listener; eye movements and contact; and dress and appearance” (Non-verbal communication, 2011). <br />Problems occur when our verbal messages do not match the non-verbal messages that our bodies are sending out. This can result in counter-productivity within the business world while also destroying one’s credibility (Raudsepp, 1993).<br />
  3. 3. Verbal skills and non-verbal recognition<br />In 2010, Albanese et al. published their findings in a journal entitled Emotion comprehension: The impact of nonverbal intelligence. <br />This study focused on the question: At what age does emotional awareness begin? <br />What they found was that comprehension of emotion recognition increased with age and language ability. <br />
  4. 4. Verbal skills and non-verbal recognition<br />In a similar study, Chiang (2008) investigated challenging behavior among Australian and Taiwanese children with autism who are non verbal or have limited speech. <br />What they found was that challenging behavior was most often observed among non-verbal autistic children when they were frustrated.<br />Chiang discovered that the more expressive skills that the children possessed, the less frustration they experienced – which served to lessen behavioral issues. <br />
  5. 5. Emotional recognition= language abilities?<br />Is this an indicator as to why individuals with autism are unable to interpret non-verbal communication? <br />Are verbal language skills a necessary prerequisite for interpreting non-verbal communication? <br />
  6. 6. Everyday language<br />Carol Kinsey Gorman’s article Lost in Translation (2008),discusses the importance of non-verbal communication in day-to-day business transactions and emphasizes the importance of observing the five Cs of interpretation as a group when observing body language:<br />Context– non-verbal communication changes as message changes<br />Clusters – “A group of movements, postures and actions that reinforce a common point” (Gorman: sidebar, 2008).<br />Congruence – synchronicity between an individual’s body language and their message; when people believe what they are saying is true.<br />Consistency – the need to know an individual’s baseline behavior (i.e., when not stressed) in order to read any changes in behavior.<br />Culture – what is proper and correct for the individual’s culture.<br />
  7. 7. More than just congruency<br />Even if an individual’s non-verbal communication is congruent with one’s verbal message, his or her natural inclination as an introvert or extrovert may under emphasize or overwhelm the point trying to be made. <br />Raudsepp (1993) uses the example, “Faster delivery often indicates impatience, anger, or anxiety, whereas slower speech may indicate contemplation, friendliness, or occasional boredom” (Vocal cues, ¶ 1). <br />If an extrovert suddenly begins speaking like an introvert or vice versa, it could indicate inconsistency between the message being delivered and the actual truth (Raudsepp, 1993).<br />
  8. 8. What is corporate trying to say?<br />In the article, Actions speak loudly (2008), Lee cites specific examples of corporate leaders demonstrating congruence between verbal communication and non-verbal communication and how they are perceived by their employees. <br />These examples lend support to an article by Filipczak (1996) in which he examines the importance of non-verbal communication by corporations as a whole and how it can affect public attitude toward a company both nationally and internationally. <br />
  9. 9. Interacting cross culturally<br />Cameron, in her article entitled Understanding cultural differences: Tips for working with international staff and campers (2000), reveals various methods of how to work with a culture different than our own: <br />Do not judging people harshly if they don’t look you in the eye when speaking; understanding that it is considered disrespectful in some cultures.<br />Refer to individuals by their cultural names, not by an American equivalent or nick-name.<br />Realize that in some cultures, verbalizing loud noises while eating is a way of showing appreciation, not rudeness. <br />
  10. 10. conclusion<br />The importance of recognizing and interpreting body language in a global economy can mean the difference between success and failure, literally by the sleight slip of a hand.<br />Although most non-verbal communication occurs naturally, its origins are based in one’s cultural upbringing (Hargrave, 2008). <br />If individuals are not knowledgeable of such differences when interacting with various cultures, he or she runs the risk of insult as well as possible business repercussions. <br />
  11. 11. References<br />Albanese, O., de Stasio, S., di Chiacchio, C., Fiorilli, C., & Pons, F. (2010). Emotion Comprehension: The Impact of Nonverbal Intelligence. Journal of Genetic Psychology, 171(2), 101-115. Retrieved from EBSCOhost. <br />Cameron, S. (2000, Understanding cultural differences: Tips for working with international staff and campers. The Camping Magazine, 73(4), 24. Retrieved from<br />Creighton, E. (1999, Body language what we say when we move can speak volumes. The Times - Transcript, pp. n/a. Retrieved from<br />Filipczak, B. (1996). Corporate body language. Training, 33(11), 8. Retrieved from EBSCOhost.<br />Goman, C. K. (2008). Lost in translation. Communication World, 25(4), 31. Retrieved from<br />Hargrave, J. (2008). Do you speak body language? Forensic Examiner, 17(3), 17. Retrieved from<br />Hansen, J. (2010). Teaching Without Talking. Phi Delta Kappan, 92(1), 35-40. Retrieved from EBSCOhost.<br />Hsu-Min, C. (2008). Expressive communication of children with autism: the use of challenging behavior. Journal of Intellectual Disability Research, 52(11), 966-972. doi:10.1111/j.1365-2788.2008.01042.x <br />Lee, T. J. (2008). Actions speak loudly. Communication World, 25(4), 24. Retrieved from<br />Non-verbal communication. (2011). Retrieved from<br />Raudsepp, E. (1993). Body language speaks louder than words. Machine Design, 65(19), 85. Retrieved from<br />