meaning, definition, types of non verbal communication, importance of non verbal communication.

1. NVC
[Non Verbal Communication]
Submitted To :
Assistant Professor [SBMS]
Central University of Himachal Pradesh
Submitted By : Manish Kumar
CUHP17MBA33

2. Introduction
 Meaning.
 Importance of Non Verbal Communication
 Types of Non Verbal Communication

3. Definition & Meaning
 Non verbal communication (NVC) is the process of sending and
receiving messages without using words, either spoken or
written.
 Any communication made between two or more persons
through the use of facial expressions, hand movements, body
language, postures, and gestrures is called as NVC.

4. Importance of Non Verbal Communication
 Expressing our emotions
 Communicating interpersonal relationships
 Supporter of verbal interaction
 Reflects individual personality
 Helps in performing rituals
 Provides the info regarding the sender.
 Gaining knowledge about a class of people.
 Coveying message to mass, illiterate, disabled people.
 Quick expression of message.

5. Types of Non Verbal Communication
Tone
Voice
Reflection
Pitch
(high - low)
Intensity
(loud-soft)
Articulation
(Precise -
Imprecise)
Rhythm
(Smooth-
Jerky)
Quality
Dysfluency
Tempo/Pacing
(rapid-slow)
Chronemics

6. Kinesics (Behavior)
Facial
Expressions
Eye Contact
Body Language
Gestures
Physical
Appearance
Kinesics refers to the
movement of a body when
it communicates with
other people.

7. Continued.....
Facial Expression
Smiley Faces
Gloomy Faces
Weepy Faces
Ecstasy Faces
Timid Faces
Angry Faces

8. Continued........
 People are more likely to comply when more eye contact is
used.
 Eye contact conveys a sense of sincerity.
 Eye contact establishes a connection between persons.
Source:
Eye Contact

9. Source:
V/S

10. Continued.......
Source:
Body
Posture/Language
Distinction
among others
Impressive
Personality
Beneficial for
health

11. Continued.....
Source: Philip Kotler; Kevin Lane Keller; Marketing
Management, 14th edition, Pearson publication.

12. Continued......
 Gestures can be anything or the movements of the any part of the body to tell the other
person about a thing without using word.
 We use gestures at the place of words, or help us to increase understanding of what is being
said.
Source:
Gestures

13. Continued......
 Physical appearance simply means traits or features about your body.
 The first thing you see when you look at someone could be their hair,
clothes, nose, or figure. These all are the examples of physical appearance.
Source:
Physical Appearance

14. Oculesics
 One of the type of NVC.
 Study of eye movement, eye behavior, gaze and eye-
related noverbal communication, including the eye
contact, blinks, widening the eyes, raise the eyebrows
and public dilation.
Source:

15. Haptics (Touch)
 Haptics is any form of interaction involving touch.
 It can refer to Haptic Communication, the means by which people and other
animals communicate via touching.
 The process of recognizing objects through touch.
Source:

16. Proxemics (Spatial)
 It deals with the amount of space that people feel it
necessary to set between themselves and others.
 How close we stand to someone, whether we touch
them, and how comfortable we feel.
 Different cultures have different comfort level of
distance.
Source: