1. Randall P. Tock 8818 42nd Avenue
www.linkedin.com/in/randalltock Kenosha, WI 53142
rptock@icloud.com (847) 343-3483
SUMMARY OF QUALIFICATIONS:
Accomplished Regional Service Manager with over 20 years of experience in the
beverage distribution industry with in-depth sales and business operations expertise
and who possesses a successful track record of meeting or exceeding the goals and
objectives of the company consistently year after year. Effectively launched new
products and implemented selling strategies that resulted in sales quota
accomplishment and product market share growth.
Expertise in:
Sales/Marketing Team Building Leadership Management
Customer Satisfaction Vendor/Manufacturers Client Relations
Product Management Incentive Programs Retail/Wholesale
Business Relations Problem Resolution Policies/Procedures
Communication Skills Goals/Objectives Program Management
PROFESSIONAL ACCOMPLISHMENTS AND EXPERIENCE:
FRED W. LOSCH BEVERAGE CO. 1996 – Present
REGIONAL SERVICE MANAGER (2012 – Present)
A Regional Service Manager with a proven track record for developing the Northeast
Illinois area including the counties of Lake, Northern Cook, and portions of McHenry
Counties through building business relations and customer service. Successfully
demonstrated the ability to exceed the goals and objectives of the positions held within
the company for all products promoted from 2001 - Present. Demonstrate the ability
for providing strong leadership skills through team building and supervisory
management. Utilizes strong customer service skills to build sustainable relationships
of trust through open and interactive communication. Consistently recognized as a
critical contributor during the 20+ years in this competitive beverage industry.
 Worked closely with retail store owners, restaurateurs, lounges, hospitality
organizations and other significant clientele.
 Effectively achieved increased sales through marketing strategies for new
product launch, which in turn increased revenues for clientele.
 Thorough knowledge of industry products offered and the customer’s
business environment. Demonstrated ability to maintain strong customer
relations.
 Educate and train customers on product initiatives, incentives and key
qualities of the products available through the distributor.
 Provided input for staff policies and procedures to increase in-house sales and
improve gross revenues.
 Provide accurate, valid and complete information by using the right methods
and tools.
 Handle complaints, provide appropriate solutions and alternatives within the
time limits and follow up to ensure resolution.
 Keep records of customer interactions, process customer accounts and file
documents and take the extra mile to engage customers.
 Follow communication procedures, guidelines, and policies.

2. Randall P. Tock Page Two
IMPORT CRAFT MANAGER (2008 – 2012
Oversaw the daily operations of the craft and import beer by leading and coordinating
activities of team members, and evaluating operating methods and procedures for
improvements and total quality. Focused on innovative and creative ways to achieve
desired results in the areas of accuracy, productivity, service, cost effectiveness and growth
and development of team members. Applied skills working toward visionary goals.
Identified and coordinated daily activities of team members. Inspired team members to
achieve desired results in productivity, teamwork, safety, quality, and job knowledge.
Demonstrated ability to collaborate across departments to drive optimal productivity and
ensure performance plans are set, maintained, and continuously improved. Generated
creative solutions to identify improvements in processes.
 Successfully drove personal growth and development by leveraging tools,
resources, and relationships with other leaders.
 Maintained level of service requirements throughout the process, from our
vendors to our distribution center to our clientele.
 Communicated clearly and effectively to a variety of audiences; strong reasoning,
analytical, and organizational skills.
 Proven ability to motivate teams and manage conflict; ability to provide feedback
and develop a teamwork environment.
 Ability to read, interpret, and effectively communicate necessary policies and
procedures to others.
SALESMAN (2001 – 2008)
Provided top customer service engaging with customers on a daily basis resulting in
meeting or exceeding the sales goals and objectives. Educated and informed customers
of the different promotions that a manufacturer was offering and made sure that
inventory needs were being met. Demonstrated ability to communicate effectively with
customers in the event of a complaint or other concern in order to resolve the issue.
 Performed several marketing tasks such as in-store promotions, assist with
designing and distributing marketing materials
 Proactively acknowledged, and assisted customers and provided accurate
product information.
 Served multiple customers, discovered their needs, and made
recommendations to generate sales.
 Recommended alternative purchase choices and merchandised, stocked and
replenished the selling floor.
DRIVER (1996 – 2001)
Reviewed route for the day and coordinated marketing materials needed for each stop
with the sales representative for the account. Efficiently and effectively called on
customers ensuring products were properly placed, inventory was correct and to ensure
other concerns were met.
EDUCATION/CERTIFICATION:
Waukegan East High School, Diploma
Cicerone Certified Beer Server
Excellent References Furnished Upon Request