1. Amanda Swenk
2186 Buck Road
Green Lane, Pennsylvania, 18054
267-443-0389
swenkx4@verizon.net
W O R K E X P E R I E N C E
CVS PHARMACY, Coopersburg, Chalfont, Quakertown, Allentown, Bethlehem, PA
Assistant Manager, Shift Supervisor, Jan 1996 – Present
Management: 20 Years of Experience and Loyalty.
• Supervise and assign workload to entire crew.
• Responsible for communication between front store staff and pharmacy staff.
• Relay all new procedures and information to employees on a daily basis. Lead the team by
example in terms of integrity and work ethic.
Customer Service:
• Assist customers with questions, problems, or complaints and resolve issues in a prompt and
timely manner.
• Promote a positive shopping experience by greeting and offering assistance.
• Professionalism at all times.
Merchandising/Presentation:
• Reset all departments to new merchandising plan at least once per year.
• Maintain/reset all seasonal adjustments as smoothly and quickly as possible with little
interruption to sales floor appearance and customer needs.
• General stocking of merchandise and handling of all deliveries either from company warehouse
or numerous vendors.
• Implement price adjustments on a daily basis.
• Handling of continuous flow of cycle merchandise to regularly maintain empty backroom
inventory levels and to meet customer demands with low out of stocks.
General Operations:
• All facets of opening and closing procedures.
• Cash control management and daily banking procedures.
• Ordering of regular and promotional merchandise.
• Maintaining appropriate inventory levels using handheld symbol and proper product rotation.
• Held current position at one location to build and lead team to sales exceeding 10 million dollars
per year.
• Steadily increased store sales from year to year. Led store to drive sales by overseeing and
merchandising of every department in the store. For year-end 2015, sales 2.46% above budget,
manager controlled profit .03% above budget, total "My Customer Experience" 2 points above
target metrics.
• Proven track record for exceeding company standards. Personal yearly reviews always achieved
highest scores across metrics.
• Ensured exemplary customer service by hitting all target marks in "My Customer Experience"
surveys.
2186 Buck Road Green Lane, Pennsylvania, 18054 267-443-0389 swenkx4@verizon.net

2. • Excellent Store Status in 2015 and continuously since 2014."My Customer Experience" is based
on customer surveys and as a store team we exceeded in every category target leading to excellent
store status. Metrics for this include: In Stock, Courteous/Friendly, Check Out experience,
Offered help, Clean/Neat.
• 2014 Store Level Paragon Award Winner.
• Integral part of store relocation in 2013. Oversaw transfer of product and setup of new store
layout. Continued to manage old location during this process to maintain sales and customer
service, while only closing for one day throughout the entire transition.
• Controlled inventory with the highest BOH (Balance on Hand)thoroughness in the district.
• Interviewed candidates for job employment. Store manager relied on me to interview and select
potential hires for the store.
• Aligned the store team to achieve all short and long term goals by applied deadlines.
• Possess the skills of being a good team worker and self-starter. Work with minimal to zero
supervision.
WALLACE COMPUTER SERVICES, Allentown, PA
Sales Representative, Jul 1995 – Dec 1995
• Scheduled daily sales appointments.
• Handled all customer service aspects.
• Prepared customer proposals.
• Provided sales presentations to hospitals.
• Initiated business opportunity in new territory.
• Provided customers with solutions-oriented ideas.
THE WETLANDS BAR AND RESTAURANT, Green Lane, PA
Bartender/Waitress, May 1991 – Jul 1995
• Communicated with the public on a daily basis.
• Assisted customers in purchase decisions.
• Responded to customer complaints.
• Learned key aspects of customer service.
• Constructed Employee Handbook.
• Reconciled cash register at end of business day.
• Closed restaurant down at the end of business day.
E D U C A T I O N
Penn State University, University Park, PA
Bachelor of Science in Marketing
• Cumulative GPA: 3.41/4.00Major GPA: 3.73/4.00
A D D I T I O N A L S K I L L S
• Strong work ethic
• Hands on
• Goal oriented
• Great organizer
• Willingness to take on added responsibility to meet tight deadlines and stay ahead of workload
• Set and prioritize tasks to ensure store/company goals are met
2186 Buck Road Green Lane, Pennsylvania, 18054 267-443-0389 swenkx4@verizon.net

3. • Very knowledgeable in the health/beauty aids segment
• Dependable and bring experience to the work environment
• Complete tasks in a timely manner
• Deliver excellent customer service
• Energetic with a positive attitude to make the work environment enjoyable.
• Strong belief in taking care of one's health through fitness and nutrition. Willingness to help
others in achieving a healthy lifestyle.
2186 Buck Road Green Lane, Pennsylvania, 18054 267-443-0389 swenkx4@verizon.net