1. Marvic Dela Cruz Soriano
Sales Associate│Sales Staff│Merchandiser
CAREER SUMMARY
Top performing Sales Associate with eight years’ experience in retail sales and
a reputation for exceeding performance benchmarks. Highly skilled at
leveraging consultative sales techniques to upsell products and exceed sales
targets. Demonstrated leadership skills that align teams and strengthen brand
loyalty through exceptional customer service. Seeking to apply diverse sales
experience to take next career step with a retail organization dedicated to
providing world class customer service and producing strong team leaders.
WORK EXPERIENCE
SOGO Home Center
Sales Associate, Oct. 2013 – June. 2016
 Ensure high levels of customer satisfaction through excellent sales
service
 Assess customer’s needs and provide assistance and information on
product features
 Welcome customers to the store and answer their queries
 Follow and achieve department’s sales goals on a monthly,
quarterly, and yearly basis
 “Go the extra mile” to drive sales
 Maintain in-stock and presentable condition assigned areas
 Actively seek out customers in store
 Remain knowledgeable on products offered and discuss available
options
 Cross sell products
 Handle returns of merchandise
 Team up with co-workers to ensure proper customer service
 Build productive trust relationships with customers
 Comply with inventory control procedures
 Suggest ways to improve sales (e.g. planning marketing activities,
changing the store’s design)
Automatic, Home & Appliance Center
Sales Associate, Jan. 2011 – Sep. 2013
 Greeting customers who enter the shop
 Involved in stock control and management
 Assisting shoppers to find the goods and products they are looking
for.
 Stocking shelves with merchandise
 Giving advice and guidance on product selection to customers
 Dealing with customer refunds
 Responsible dealing with customer complaints
 Attaching price tags to merchandise on the shop floor
 Receiving and storing the delivery of large amounts of stock
 Keeping up to date with special promotions and putting up displays
AREA OF EXPERTISE
 Sales Associate
 Sales Coordinator
 Visual Merchandising
 Retail Sales
 Marketing and Promotions
 Customer Service
 Consultative Selling
 Inventory Management
 Event Coordinator
ADMINISTRATIVE ABILITIES
 Organizational skills.
 Resolving administrative
problems.
 Comprehensive knowledge
of Microsoft Word,
Outlook, and Excel
 Knowledgeof inventory
techniques
 Internet Knowledge
PERSONAL ABILITIES
 Attention todetails.
 Punctual and reliable.
 Can work without
supervision.
 Ability to cope and work
under pressure.
 Good written and verbal
communication.
 Ability to work a flexible
schedule.
 Ability to multitask and
manage conflicting
demands.
 Friendly, outgoing
personality

2. Q Home Décor, Landmark Group LLC
Sales Associate, Jan. 2010 – Dec. 2010
 Offers a friendly greeting and escort customers to appropriate merchandise, no matter what department
 Ask open ended questions about customer’s inquiry to determine their needs and level of expertise
 Answer questions about merchandise for the customer’s level of expertise
 Assists customers with special orders.
 Describe features and benefits of merchandise
 Explain the steps needed to complete projects and the products needed
 Acquire basic knowledge in interior design, furniture assembly and trouble shooting
 When necessary, handled several customers at once
 Actively seek out customers on the racetrackand in the aisles
 Follow up with customers via telephone when appropriate
Home World, Shopping Corporation
Sales Clerk, Apr. 2007 – Dec. 2009
 Quickly acknowledges customer’s presence and responds to all customer inquiries on a timely basis
 Assisting the shoppers to find the goods and products they are looking for.
 Attaching price tags to merchandise on the shop floor
 Targetsbenefits of products effectively to customer’s needs
 Offers suggestions and ideas in a persuasive and convincing manner
 Stays informed with all aspects of the new home products including assembly
 Assist payments and after sales issues
 Place orders and arrangedelivery schedule on time
 Assist in receiving deliveries and replenish assigned area
Wedding Resource Lifestyle Center
Production Asst. | Sales, Oct. 2006 – Mar. 2007
 Assist with all event packing, unloading and re-loading, and the organization of all event materials
 Assist with office related errands, including drop-offs and pick-ups of event materials
 Assisted in the coordination of events, detail, and decoration
 Organized props and decorations in eye appealing way
 Assisted with security to provide safety for wedding parties
EDUCATION
Bachelorof Science in Business Administration │Sta Mesa, Manila, Philippines
Polytechnic University of the Philippines, School Year 2002- June 2004
Ramon Magsaysay High School│Quezon City, Philippines. Secondary School
School Year: 1998-2002
Marcelo H. Del Pilar Elementary School│Quezon City, Philippines. Primary School
School Year: 1992 – 1998
PERSONAL DETAILS
Date of Birth : March 28, 1985
Nationality : Filipino PassportNo.: EC3498177
Height : 5’10”
Visa Status: TouristVisa valid until April,2017
Marital Status : Married
Languages : English,Tagalog
CONTACT DETAILS
Mobile. No : (971) 54 473 6627
Email. Address : marvicsoriano0328@gmail.com
UAE Home Address : Business Bay, Dubai