1. SANJEEV M SAUL
1009, Waller Avenue, Phone # (204) 452-5908
Winnipeg, MB R3T 1P3 Email # sanjeevsaul@yahoo.com
OBJECTIVE
Establish long-term relationship, with opportunity for growth, using efficiency, skills and
compliance of policy and safe procedures.
EDUCATIONAL QUALIFICATION
Certified Food Handler, Manitoba Sept 2011
Diploma in Business Administration - Accounting June 2011
Bachelor of Commerce Degree, Gujarat University, INDIA 1987-1990
Programming in COBOL and dBASE II – Gujarat. INDIA 1988-1989
MS-DOS and programming in BASICA – Gujarat. INDIA 1987-1988
PROFILE
More than 12 years of experience in Managing and Leading team.
More than 8 years of experience in Purchasing, Inventory and Supplier development.
More than 6 years experience in Managing and Leading Team in Manufacturing.
More than 9 years customer service experience and 6+ years of retail sales.
Well developed English communication skills (verbal, written, reading).
Team player, dedicated and responsible individual performer, learner, communicator.
Some knowledge of Accounting, Purchase, Supplier management and Shipping.
Knowledge of Computer – Microsoft Office (Word, Excel and Power Point.)
WORK EXPERIENCE
Manager - Front End / Cash Oct 2015 - Present
Canadian Tire # 223, Winnipeg, MB
Assist General Manager and Store Manager in managing the human, physical and
financial resources of the front store and ensuring that store objectives are achieved.
Interfacing with other departments to ensure achievement of store objectives;
Maximize sales and profits including detailed action plans for the department and
achieve planned profitability, sales and controllable expense budgets.
Develop plan to achieve financial goals and communicate these goals to department
and store team.
Deliver on our value offer – Customer Driven / Customer First customer service.
Accountable for all departmental personnel hiring, and execution of a retention strategy
for all fresh departmental hires.
Accountable to maintain inventory, order as needed, face, fill and keep the cash lanes
clean and presentable. Lead and manage a team of 38 people.
Accountable for scheduling, the day-to-day management, training, evaluation of fresh
department employees and best customer service.
Ensure execution of in-store selling activities, company programs, key initiatives, and
Corporate Standard.
Acts as Manager-On-Duty.
2. Department Supervisor - Seasonal May 2015 - Sept 2015
Canadian Tire # 223, Winnipeg, MB
Assist Department Manager and Store Manager in managing the human, physical and
financial resources of the front store and ensuring that store objectives are achieved.
Interfacing with other departments to ensure achievement of store objectives.
Provide quality Customer service by effectively communicating with Customers to
answers questions; Locate and retrieve merchandise, and provides requested
assistance concerning price and product availability of concerned items.
Deliver on our value offer – Customer Driven customer service / assistance.
Maintain aisle, keep them clean, filled and presentable.
Accountable for the day-to-day management, training and evaluation of fresh
department employees.
Ensure execution of in-store selling activities, company programs, key initiatives, and
Corporate Standard.
Acts as Department Manager-On-Duty.
Associate - Fill Team May 2014 – April 2015
Canadian Tire # 223, Winnipeg, MB
Ensure rapidly selling merchandise is replenished to the shelves, racks, stack bases,
and end caps during the peak selling times within the facility as directed.
Provide quality Customer service by effectively communicating with Customers to
answers questions; Locate and retrieve merchandise, and provides requested
assistance concerning price and product availability of concerned items.
Proven customer service skills and an individual performer - Greet, Serve & Thank.
Experience in warehouse freight movement, identifying and locating on floor - various
departments like; House wares, Tools and Hardware and Seasonal
General Manager Nov 2011 – Oct 2013
Chef’s Pizza Inc., Winnipeg, MB
Manage and lead the team towards profit, growth and stability of the organization.
Responsible for Financials, hiring, scheduling and administrative planning.
Manage and maintain retail food center, provide best quality product and services.
Responsible to maintain hygiene and food handling as per provincial health codes.
Monitor and maintain inventory, Purchasing, receivables and payables.
Responsible for customer care and ensure better customer service.
Tech Support – Project CCOL Aug 2005 – Dec 2009
Convergys, Winnipeg, MB.
Support inbound calls for Broadband Internet services for Business.
Listener, communicator, quick learner, customer educator and problem solver.
Educate customer about other products and services offered, up sell / sales.
Floor support for Tier 1 agents – client oriented to demonstrate leadership.
Individual performer, Team Player and Supervisor – Helping peers.
Helping as Supervisor escalations, by taking irate customers, demonstrate supervisory.
VOLUNTEER
As a Punjabi and Gujarati interpreter at Entry level program, ESL adult learning