1. PROFESSIONAL CREDENTIALS
BRANDON CARTER
EDUCATION
 Texas Tech University, Lubbock, Texas 1998
Bachelor of Arts, Education
 South Plains College, Lubbock, Texas 1995
Associate of Arts, General Studies
PROFESSIONAL EXPERIENCE
ARAMARK Education, Lubbock ISD, Lubbock, TX 9/2015 – Present
Director of Operations
 Serves as the West Texas Regional Safety Champion. Ensure safety standards and compliance are being
met at all West Texas Aramark K-12 accounts. Hold weekly safety calls with the region and state to review
incidents and claims. Work through preventive measures and best practices.
 EDUCATE – Daily SAFE Briefs – Ensure that the FLAs are engaged.
 VALIDATE – Weekly SAFE Observations – Ensure that FLAs participate, it’s a dialogue, not just a checklist
 MOTIVATE – Recognition and Coaching – Routinely recognize and reinforce desired behaviors during
observations and briefs.
 INVESTIGATE – Review and Inform
 Utilize Aramark tools and trainings to facilitatesafety presentations to all West Texas accounts.
 Direct team of 6 salaried supervisors and 48 locationmanagers to feed 44,000 meals per day/7.5 million
for the school year.
 Created new HACCP manuals and subsequent training at all locations to ensure 100% compliance on all
local health, EcoSure and quality assurance guidelines
 Oversee the training and on boarding of all new hire employees to ensure a successful start
 Coordinate staffing levels at all schools to meet the client needs of the business and labor objectives
 Developed and implemented a new MITtraining program and manual to better develop future leaders
 Created weekly meetings withall supervisors, Operations Manager and HR to recap the week and workon
identifying client needs, needs of the business and plans for future success
 Created random location audits throughout the year toidentify cost savings and meal growth opportunities
 Workclosely withthe General Manager with compiling all weekly and monthly reporting for the client and
LISD as wellas assist and lead GM at client meetings, equipment bid process, fixed assets accountability and
concessions.
ARAMARK Education, Lamesa ISD, Lamesa, TX 9/2013 – Present
Food Service Director
 Responsible forthe district wide foodservice program including fivecampuses
 Maintains standards and systems forthe ordering, receiving, storing, preparation, and serving of food
related products, as well as menu planning and development
 Supports, trains, and supervises up to 30 hourly employees and four supervisors
 Develops operational projections and explains variances
 Ensures that organizational, state, and federal sanitation and safety standards are being met
 Coordinates and supervises unit personnel with respect to production, merchandising, quality, costcontrol,
labor management and employee training
 Exceeded local health and EcoSure sanitation inspections
 Develop innovativeclient centric ideas to increase student participation and promote strong
community/district relationships

2. Cotton Patch Café, Lubbock, TX 10/2010 – 9/2013
Service &Kitchen Manager
 Exceeded city and EcoSurehealth code standards witha minimum 91% compliancescore
 Responsible forseating and serving over300 people daily; diligently workedto resolve guest satisfaction
issues
 Coached and developed over 15 front-of-house employees, and provided customer service, menu, bar
knowledge, foodsafety, and health code regulation training to ensure 100% compliance
 Performed FOHevaluations, and hired 35 employees
 Enhanced client relationships through the introduction of catering and delivery services for the public
 Responsible forthree truckorders per weekand $25,000 in inventory
 Responsible formanaging foodcost to within 1% of theoretical projection by conducting weekly inventory
counts
Sofa Mart, Various Texas, New Mexico and South Dakota Locations 10/2006 – 7/2009
Sales Manager/Store Manager 7/2008 – 7/2009
 Promoted to store manager after exceeding sales goals and expectations set by area manager, including
personal sales in excess of $60,000 a month
 Managed and trained 20 sales representatives, delivery, and warehouse staff members
 Generated an average of $110,000 per weekin furniture and accessories sales through inside sales, indirect
sales, and prospecting potential buyers via phone or email
 Hosted private sale kick-offsforother businesses and hotel managers generating up to $25,000 in furniture
revenue per event
 Trained 12 sales staff through continuous coaching,product education, and daily performance evaluations
to maximize productivity
 Opened a new store in South Dakota including the development of retail layout, hiring, inventory
management, computer systems setup, and localmarketing
 Managed a marketing budget of over $15,000 to launch strategic localmarketing
Assistant Manager 5/2007 – 6/2008
 Promoted fromthe sales floorto Assistant Manager as a result of exceeding $55,000 in average monthly
sales while demonstrating an understanding of store operations
 Generated $55,000 a month in sales through personal sales, coaching, and assisting the sales staff
 Performed competitiveanalysis to develop a better understanding of market price points and a marketing
strategy that increased competitiveness withlocal stores
 Built relationships with the local chamber of commerceand other local organizations to market products
and increase sales
 Delivered gift baskets and coupons to increase sales and brand awareness, resulting in eight reorders and
an additional $10,000 in revenue
 Supervised all store operations in the store manager’s absences and oversaw delivery,warehouse, and
sales operations
Sales Associate 10/2006 – 5/2007
Wtex PCS, Lubbock, Texas 8/2004 – 10/2006
Sales Manager/Store Manager
 Developed and managed sales forecasts, projections, goals, and standards; provided customer service and
product knowledge training for six sales representatives
Cingular, Lubbock, Texas 2/2000 – 8/2004
Customer Service Manager
 Managed and developed 30 employees to exceed company goals, phone availability,schedule adherence,
hold time, and one-callresolution
 Supervised sales, answered calls, one-call resolution, and training

3.  Managed all internal employee records such as attendance, payroll, and leaves of absence
AWARDS/RECOGNITION
 Aramark South Region, Rookie of the Year (2013)
 Lubbock City Health department, perfect score plaque (October 2012)
 Cotton Patch Café, Service Manager of the Year (2011)
 Sofa Mart, Top Seller (December 2006)
 Cingular Wireless, Call Center Manager of the Month (2004)
 Cingular Wireless, Circle of Distinction (April and June 2004)