1. CHRISTOPHER A. MURRAY
3328 Woodburn VIllage Drive T-2 • Annandale, VA 22003 • 240.917.0165 (C) • Chris.Murray24@icloud.com
OPERATIONS MANAGER
A highly accomplished, skilled, adaptable and deadline driven individual with five years experience as Operations
Manager for the healthcare industry. Ensures and continuously improves the performance, productivity, efficiency and
profitability of operations through effective methods and strategies.
Areas of Expertise
 Customer Service
 Problem-Solving
 Self Starter
 Team Management
 Organization
 Multi-Tasking
 Leadership and Development
 Communication
P R O F E S S I O N A L P R O F I L E
 Strong interpersonal, written and oral communication skills for interacting with customers, physicians, senior
executives and coworkers in a tactful and informed oriented manner.
 Excellent customer service skills.
 Capable in handling challenging situations using good judgment.
 Can easily learn new skills.
 Ability to handle a fast paced work environment that requires detailed work and precision.
 Demonstrate ability to organize and prioritize assignments.
 Staffing and Scheduling.
 Team motivation and development.
 Operational effectiveness.
 Possess good management and leadership skills.
 Proficient with computers, including Microsoft Office Suite.
 Beginner (Spanish)
CAREER PATH
Operations Manager January 2012-Present
Crothall Healthcare Falls Church, VA
Major Functions:
• Assist with the daily management of the Environmental Services (EVS) department of a 2.8 million square foot
acute care hospital.
• Manage and direct 40+ hourly employees as they carry out the implementation of company standards and policy
and procedures.
• Create monitor and adjust the daily schedules of those hourly employees.
• Recommend and implement programs and strategies to increase productivity and employee engagement.
• Create and develop strong effective relationship with client and staff.
• Successfully completed several Joint Commission surveys, all with outstanding results.
• Train new team members including work team leaders.
• Communicates company philosophies and policies.
• Teach and demonstrate work routines and documents performance.
Housekeeping/Floor Tech Lead
Crothall Healthcare Falls Church, VA
Major Functions:

2.  Primary function was to train and monitor the carpet care and floor care, ensuring that it met the Crothall
standards.
 Trained Housekeepers on High Profile Cleaning (HPC).
 Monitor paper supplies inventory, providing monthly usage reports.
 Monitor conference rooms for set-up and cleaning.
Sales Associate November 2011-November 2012
GameStop Arlington, VA
Major Functions:
• Assisted customers select products that best fit their personal needs.
• Assisted customers with their questions and addressed problems and complaints via telephone and in person.
• Offered exceptional customer service by educating customers on product and service offerings, differentiating and
promoting the company brand.
• Opened and closed store, which included counting cash drawers and making bank deposits.
• Maintained visually appealing and effective displays and marked clearance products with updated price tags.
• Achieved high sales and met store budget goals.
Sales Associate May 2011-November 2011
Radio Shack Brooklyn, NY
Major Functions:
• Proactively sought out customers to assist across sales floor.
• Maintained constant presence on sales floor to address customer needs.
• Recommended appropriate products and direct or lead customers to selections.
• Maintained up-to-date knowledge of store policies regarding purchases, returns and exchanges.
• Achieved high sales percentage with consultative, value-focused customer service approach while preventing
store losses using awareness, attention to detail and integrity.
E D U C A T I O N
Nova Community College 2015-Present
Healthcare Administration Springfield, VA
No degree obtained
Friendly High School 2004-2008
High School Diploma Fort Washington, MD
T E C H N I C A L P R O F I C I E N C I E S
 Computer knowledge in:
 MS word, PowerPoint, Excel, Outlook
 Epic System
 Knowledge of general office equipment
E X C E P T I O N A L R E F E R E N C E S A V A I L A B L E U P O N R E Q U E S T