1. Mina Nazieh Kamel
10/3/2016
Sales Executive, Retention Skills, Tele-Sales Agent, Customer
Service, Business Development, MarketingSkills
Address : 1504, Rostomani Block –B, Sheikh Zayed Rd, Dubai,
UAE
Mobile: 056-416-0340
E-mail: Mina.Nazieh@gmail.com
Sex: Male
Military Status: Exempted
Valid UAE Driving License
: https://www.linkedin.com/in/mina-said-
47bb413b?trk=nav_responsive_tab_profile_pic
:
https://www.facebook.com/profile.php?id=100004471630328
: Mina-Nazieh
O B J E C T I V E S
Highly self-motivated and organized outside sales professional
looking for a position where my extensive and diverse sales
experience and skills can positively impact sales revenue.
Documented track record of establishing and growing sales in
new geographic territories and maximizing sales through
establishing strong customer relationships. A resilient nature
2. Mina Nazieh Kamel
Page 2
together with a solid work ethic contribute to the achievement
of demanding sales goals.
E D U C A T I O N
N e w C i t y H i g h S c h o o l - G i z a , E g y p t
Until 2006
First Division in Academics
Excelled in sports
Won many trophies for football championship
G r aduate f r om N e w C i ty L a nguage S c h o o l – C a i r o ,
E g y p t
2007 – 2008
College Sports Team Player
Voluntary work for college funds
Recognized for organizing events for college
P h ar aoh A c ademy - T o ur G uide D e par tment- C a iro,
E g y p t
2008 – 2012
Enhancing skills in tourism knowledge in the aim of
becoming licensed tour guides.
Customer service techniques
3. Mina Nazieh Kamel
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Understanding and maintaining client relationships
E X P E R I E N C E
S a les R e lati o n s h i p O f f i c e r - S a m b a B a n k , D u b a i
U A E
September 2015 – Till Present
● Conduct market research
● Generate new strong leads monthly
● Identify and qualify prospects
● Develop sales strategies
● Assess customer needs and recommend the best
solutions
● Deliver presentations and demonstrations
● Negotiate and implement pricing
● Draw up sales contracts and leases
● Provide product training
● Manage existing customer account base
● Create marketing communications
● Maintain detailed customer data base
4. Mina Nazieh Kamel
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C o n tact C e nter S pe cialist – D u b ai F ir st, D u b a i U A E
November 2013 – August 2015
● Retaining customers for services and products: As a job
role to retain our clients who are no longer eager to
continue their business with us, I have to convince them
to continue their relationship with the company to
augment our business portfolio.
● Sales (cold calling) for loans: Calling dormant customers
to utilize loan services in order to increase our profits by
applying personalized sales pitch.
● Taking the ownership to address customers concerns.
● Presenting product benefits to customers.
● Act as a mediator between customers and the
organization.
T e le-Sales A ge nt - F . A.S I n ter national E gy pt, C a iro
E g y p t
Dec 2011 –August 2013
● Responsible for reducing down the interest rate for all
kinds of credit cards in the most major banks all over
the states
● Contact card holders to reduce down the interest rates
for them in order to retain them
● Cross selling products to customers
5. Mina Nazieh Kamel
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● Qualifying clients to sell services.
● Convincing the benefits of the service.
● Verifying account information and passing it on to
higher management
I T S a l e s C o o r d i n a t o r – C o m p u t e r A s s o c i a t e s
C o m p a n y , C a i r o E g y p t
Nov.2009 – Sep.2011
● Primarily assisting the sales team, focusing mostly on
managing schedules and the distribution of any sales
documentation.
● Liaise between other departments and the client to
provide the service most suitable to the client’s needs,
cost and time restraints.
● Possess a high level of administration ability to
effectively manage paperwork.
● Selling IT Equipment, hardware & software (HP, IBM,
Microsoft {OLP,OV,OEM), Cisco, Symantec, and Adobe).
● Prepare and plan customers forecast through pipeline
and sales reports.
● Interface directly with the customers.
● Develop new business on all sectors.
S a les R e pr esent a t i v e - B a v e l y C o m p u t e r s , C a i r o
E g y p t
6. Mina Nazieh Kamel
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April 2008 – October 2009
● Responsible with IT Maintenance Contract on (Palm Hills
Developments).
● Escalate unsolved problems to next level of support.
● Solve desktop hardware and software.
● Handling the IT queries and tracking the system
operations
● Install windows operating systems and MS Office
applications.
● Familiar with Exchange and MS Outlook, Remote Access,
and VPNs / Networking, Windows, MS Office.
● Restore and Backup data.
R E F E R E N C E S :
● Arindam Chatterjee: Senior Portfolio Manager (BDM) –
Dubai First MOB: +971-52-9467000
● Dimple Makhija: Business Development Supervisor (BDU)
– Dubai First MOB: +971-55-7005928
● Laila Boukhobza: Sr. Sales Manager- Personal Finance,
Consumer Banking – Samba Bank
MOB : +971-50-3485434
7. Mina Nazieh Kamel
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T R A I N I N G S :
S a les E x cellence T r aining (April 2015) Dubai, UAE
G r ow S a les & P r oductivity – L e aders hip T r aining
(Jan 2015) Dubai, UAE
A n t i-Money L aunder ing a n d F r aud C o ntr ol (June,
2014)
Dubai, UAE
S a les T e chniques T r aining (Jan. 2014) Dubai, UAE
C u s tomer S e r vice T r aining (Nov. 2011)Dubai, UAE
M i cr osoft A p plication s e r vices T r aining (2008) Cairo,
Egypt
L A N G U A G E S :
Arabic - Mother Tongue.
English - Fluent
S K I L L S :
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● Excellent Oral & Written communication skills, Quick
learner, Able to adapt to new work environment
● Excellent Skills in the following MS Office Applications:
Excel, PowerPoint, Word and Outlook.
● Excellent in administrative skills & event organizing.
