1. MOSES KISOI MWANGANGI
Address: P.O. Box 3985-00200 Citysquare Nairobi
Telephone: +254720974433, +254721551076, +254722595046
E-mail: mkisoim@yahoo.com, moses.kisoi@gmail.com
Skype ID : mkisoim
Career Profile
An ambitious, focused and committed individual with a knack for business development coupled with tangible
experience in management of projects, key Accounts, coordination and accountability of resources & leadership. I am a
level headed professional with an “I can do” spirit. Paired with this is strong business acumen essential in improving
profit and loss scenarios while establishing lasting business relationships to ensure goal-surpassing fiscal performance.
Professional Summary
• Eight years of work experience in the field of Business Development with over Six years coordinating and
leading teams.
• Experienced in strategy formulation, planning marketing campaigns, budgeting, monitoring and reviewing
customer impacting controls.
• Skill set in forging and maintaining lasting client relationships with a strong focus on business growth,
customer satisfaction and loyalty
• Proficiency in the creation, development and implementation of strategy, market research and analysis.
• Passionate self-confident sales professional with strong integrity and ability to work in a team
• Attained leadership, training and coaching skills in addition to good interpersonal and motivational skills.
Key Skills, Competencies and Personal Attributes
The following are my key skills and competencies:
 Business Development and Customer focus- I have a thorough experience in leading revenue generation teams,
developing sales strategies as well as business analysis, monitoring and reporting on fiscal performance.
 Training and Coaching – Very dedicated and proactive in improving team performance through rigorous training
and coaching. In the year 2010 my team at Safaricom was the overall winner for the Intel® Retail Edge
Program in the country.
 Organization and Planning - An organized individual who approaches all his work with a positive attitude and in
a methodical and professional manner. I have the right attitude towards work with a commitment to achieve and
exceed all business development and revenue-generation goals in high-pressure environments.
 Leadership – Skilled and experienced in leadership having coordinated the successful achievement of team
objectives and deliverables
 Project management and implementation – Initiated and managed various successful projects. Championed the
implementation of a Customer Delight Tracker at Superdoll Trailer Manufacturers ltd and recently tested a NPS
tool for clients within my sector. Am also involved in the development of Partner Channel Ecosystem for SME
business segment
 Systems and Computer Knowledge- Proficient in Windows Operating systems and MS Office Packages. I have
hands on experience in Oracle, Orion, Lotus notes, Siebel, Visio, SPSS, Web OTA, Microsoft money, M-Pesa
system, Service Express, POS, Quick books, sage and Pastel.
 Communication and Interpersonal Skills – Communicates well both verbally and in writing. Possesses good
Presentation skills. Fluent in English and Swahili. Relates well with people from diverse backgrounds and
orientations. I have the ability and experience to work in a multi-cultural environment
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2. Work History
From:
April
2013
To: Date Employer: MTN Business Role: Key Sector Manager
MTN Business is the business division of the MTN Group, focused on providing business communications,
convergence and integration solutions to small-to-large businesses and the public sector. The products and services
spectrum is but not limited to; IPLC (International Private leased Circuits), IP VPN & Global MPLS,
videoconferencing solutions, network solutions, managed services and high speed data cum Internet connectivity.
Main Responsibilities
 Identify market opportunities and acquisition of new business
 Assist, support and coordinate sector managers so as to achieve both team
and individual quota bearing ratios
 Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business
aims
 Identifying strategic plans for success of the customer and profitability of the company. Understand the
customer's business and IT strategy; map these requirements to industry trends, as well as with existing
customer requirements where MTN Business’ solutions provide value.
 Plan and manage personal business portfolio/Key account business with the aim of upselling & cross selling
 Ensure zero churn and grow revenue from assigned key accounts
 Monitor and report on market and competitor activities and provide relevant reports and information.
From:
March
2011
To:
Dec
2012
Employer:
Supergroup of Companies
Tanzania
Role:
Expatriate-Regional
Sales and Customer
Experience Manager
Company Profile: Supergroup is a conglomerate of 6 companies namely Superdoll Trailer Ma`nufacturers, Superretread
tyre co. Ltd, Superstar fowarders co. Ltd, General Motors Investment, Mtibwa Sugar estates and Kagera Sugar Ltd.
Main Responsibilities
 My duties included Developing and implementing the retail marketing strategy for automotive fast moving
consumables and the Doll trailer brand from Germany while ensuring all customer impacting controls are
closely monitored and reviewed with the aim to improve customer service and reduce customer complaints to
zero.
 Coaching, motivating and developing the sales team to deliver an excellent customer experience on each and
every contact, whilst achieving and ultimately exceeding customer expectations.
 Developing and implementing the company’s quarterly marketing plan with clear strategies to achieve them
specifically for Hella, Corghi & Fini, BPW, TMD friction, Wabco, Jost, Hyva, VBG, Varta, Optima, Michelin
and BF Goodrich franchises.
 Actively seek marketing data and continually review the products offerings to ensure that they remain relevant.
This included use of tactical communication tools, campaigns, field activations etc.
 Driving the company’s brand image and conducting surveys on market perception of the brand as well as
Collecting and collating market intelligence/research on competitor activities and other market trends for
competitive advantage.
 Managing and maintaining relationship with partners especially with contracted companies, dealer network,
key customers, production line, receipting and distribution.
 Preparing the required periodic management and activity reports on marketing trends, competitor analysis in the
country, marketing performance, customer experience reports etc.
Key Achievements
 Achieved 21% growth in sales revenues
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3.  Took a pivot role in the implementation of a customer experience management framework within the sales
department with well documented Operational level agreements and Key performance indicators which increased
customer satisfaction and loyalty.
From:
Oct
2008
To:
March
2011
Employer: Safaricom Ltd Role: Retail Team Leader
Company Profile: Safaricom is a leading provider of converged communication solutions in Kenya.
Main Responsibilities
 Ensuring that the retail branch achieves the projected Revenue targets and set customer delight while
identifying key customer stratifications, interests and needs
 Improve processes to ensure increasing revenue by exploiting new and potential avenues available but not
being utilized
 Develop cycle plan of activations, overseeing the branding of the retail outlet activations, accounting for
activation expenses and daily sales reporting of the activations impact.
 Ensuring compliance to statutory requirements for carrying out market campaigns such as county licenses and
permits as well as being accountable for all cash and stock.
 Overseeing daily cash collections and banking while ensuring that banking slips are delivered on a daily basis
by the CIT (cash in Transit) company.
 Motivation, need assessment and training of retail agents, retail representatives, merchandizers, cashiers and
stock controllers
 Supervising the day-to-day stock management for the retail center by ensuring optimal stock levels and
reconciliation of daily stock movement.
Key Achievements
 With my team, we achieved a progressive monthly revenue growth from 6 Million to 18 Million within one year
reflecting a 200% increase in the annual turnover
 Was rated as the employee of the month for exceeding both internal and external customer expectations in the
month of April 2009
 The Customer Delight Index improved from a 7.2 to a 9.3 being measured on a 10 points scale and a consequent
growth in the daily customer feet flow from an average of 600 to 1300 owing to improved customer experience
From: 2007 To: 2008 Employer: United Nations (UN) Role:
Assistant procurement
officer
Company Profile: United Nations is an international organization whose stated aims are facilitating cooperation
in international law, international security, economic development, social progress, human rights, and
achievement of world peace. The UN was founded in 1945 after World War II to replace the League of Nations, to
stop wars between countries, and to provide a platform for dialogue. It contains multiple subsidiary organizations to
carry out its missions.
Main Responsibilities
 Drafting of bid abstracts for comparative analysis and processing procurement requests
 Conducting market research through the internet on various items required by the sections clients and
identification of new companies suitable for registration
 Entering invoice information in the e-Invoice Tracking System and updating the procurement databases
 Ensuring that contracts are awarded based on the best value for money source selection
 Drafting written presentations to the Local Committees on the contracts.
Key Achievements
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4.  Introduced the idea of Simulations especially when procuring highly technical requisitions. Procured a Multimedia
Total Studio Bundle worth USD 180,000; a requisition that had been pending for more than a year.
 Procured bullet proof Jackets for missions at Lebanon within less than two weeks which was so fast given that
normal overseas procurements would take 4 weeks to deliver.
Academic Qualifications and Professional Trainings
Area of Learning Provider Qualifications Year
Masters in Business
Administration-Marketing
Option
The University of Nairobi On-going 2017
Economics The University of Nairobi
2nd
Class Honors upper
division
2007
Certfied Public Accountancy of
Kenya
Kenya Accountants and Secretaries
National Examinations Board
CPAK (Certified Public
Accountant of Kenya)
2008
Cisco Sales Expert Cisco Career Certification & Training Cisco Sales Expert 2014
Diploma in Customer
Experience Management
MTN Academy Pass 2015
Web analytics MTN Academy 2015
Selling Strategies for Sales
Professionals
Sandler Training Pass
2013
&2014
Kenya Certificate of Secondary
Education
Kitandi Secondary School 63 points (B plain) 2001
Kenya Certificate of Primary
Education
Watema Primary School A – (Minus) 1997
Professional Affiliations
• Active member of Corporate Executive Board-Learning and development leadership council
Awards Received
1999: Won a scholarship based on merit from Kenya Educational Scholarships sponsored by JICA ( Japanese
International Corporation Agency)
1997: Awarded as the overall best candidate in the KCPE in the entire zone
Interests and Hobbies
• Hiking, Swimming, Playing scrabble and draught, Biking, and playing the guitar and key board
Personal Details
Gender Male
Nationality Kenyan
Languages English, Kiswahili
Referees
Name Saida Issa Niklas Nilson Patrick M. Muinde,
Role Retail Branch Manager, Chief Technical Manager Senior Lecturer
Organization Safaricom Limited Super Group (Tz) Ltd Kenya School of Government
Postal Address P.O. Box 46350-00100 P.O. Box 16541, 14 Nyerere Rd P.O. Box 23030-00604
Region Nairobi Dar es Salaam-Tanzania Nairobi
Tel Tel. +254722748541 Mobile. +255687014961 Tel. 0723584928
Email add. sissa@safaricom.co.ke Niklas.nilsonem@gmail.com Email: pmumo@yahoo.com
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