1. ROSEMARIE DEVLIN
926 Trellis Lane
West Chester, Pa. 19382
(610) 431-1636
roedevlin@verizon.net
OBJECTIVE: A detailed, and goal oriented professional seeking a position where I may utilize my 32 years of
travel experience in order to grow with the organization.
EMPLOYMENT EXPERIENCE:
AAA Mid-Atlantic Travel, Glenn Mills, PA
Senior Retail Agent 9/2007 - Present
• Assist clients with air, hotel, car, vacations, Triptriks and AAA Memberships
• Consistently and accurately update data
• Update and order product inventory
• Regularly renew Pennsylvania driver’s licenses and car titles
• Successfully completed the process of becoming a certified notary
• Support with cashiering responsibilities
Travel Agent 3/2006-9/2007
• Develop and maintain client relationships
• Coordinate leisure itineraries to include: air, car, train and hotel for international and/or domestic travel
• Work with tour operators to design FIT’s, cruises and escorted tours
Flamingo Travel Group, Glenolden, PA
Corporate Travel Consultant 2001-2005
• Managed all aspects of corporate client business travel
• Developed and maintained effective client relationships
• Presented creative solutions to clients travel needs and maintained within budgetary guidelines
• Prepared reports for ARC’s weekly sales report
• Issued and exchanged tickets for domestic and international travel
• Handled all rental car, train and hotel needs for domestic and international travel
• Responsible for setting up the corporate travel profiles in World Span
Office Manager 1990-2000
• Managed all aspects of daily operations in the corporate reservations department
• Supervised the agents with domestic and international ticketing
• Responsible for all managerial duties including staff development, training, client service and new client
development
• Negotiated corporate rates for airline, rental car, train and hotel annually
• Sold various groups, tours, cruises, car and hotel bookings for domestic and international travel
Trans World Airlines
Customer Service Agent 1983-1990
• Trans World Getaway reservation agent responsible for booking escorted tours and fly-drive packages.
• Philadelphia airport from 1984-1990 responsible for issuing tickets, exchanges, boarding flights,
baggage claim, checking in passengers, protecting customers on cancelled flights for International and
domestic travel.

2. EDUCATION:
Sutton Travel School, Collingswood, NJ 1982
Curriculum included Domestic/International Ticketing and Tariffs, Sales, Office Procedures, and 100 hours of
Computer Training.
Sun Valley High School, Aston, PA
INDUSTRY SPECIALIST: Marriott, Starwood, Walt Disney Travel Company, Universal Studios, North
America, Caribbean, Certified Travel Counselor, Certified Travel Agent
COMPUTER SKILLS: World Span, Apollo, Microsoft Office
REFERENCES: Available upon request