Mmapaseka Maria Rammitloa is seeking a Reservations Agent position with over 4 years of experience in the tourism industry, including roles as a Junior Tour Operator, Junior Travel Agent, Hotel Front Office Receptionist, and current role as a Reservations Agent. She has a Diploma in Travel from Travel Learning College and is proficient in Microsoft Office, hotel property management systems, and booking systems like Opera, Apex, Sabre, and Galileo. Her duties have included processing reservations, room assignments, guest check-ins and check-outs, booking accommodations and transportation, and assisting customers. She aims to provide excellent customer service and continues learning and developing her skills.

1. Mmapaseka Maria Rammitloa
282 Luipaard Street
Krugersdorp, Johannesburg
South Africa
Mobile: 078 842 0131
Email: rammitloammapaseka@gmail.com
CURRICULUM VITAE
Executive Summary
• 4 years of experience in Tourism industry from interning as a Junior Tour Operator, to
working as a Junior Travel Agent, to moving onto working as a Hotel Front Office
Receptionist and now working as a Reservations Agent.
• I am a hard working, ambitious, motivated young woman, who is always willing to learn
more and new things; I aim high and yearn for career and personal growth. I find
motivation in providing excellent customer service. I believe in team work, positive
results focused tasks and growth in whatever I do. I am able to operate under pressure
and I have no problem in working long hours to ensure that excellent service delivery is
achieved and guest’s needs are met and exceeded where possible.

2. Business Experience
1. Glenburn Lodge – Reservations Agent
Member of the Guvon Group of Hotels
Location : Muldersdrift, Gauteng, SA
Period : Feb 2016 till present
2. Holiday Inn Johannesburg Airport Hotel & Conference Centre –
Reservations Agent
Member of the Intercontinental Group of Hotels
Location : East Rand, Gauteng, SA
Period : May 2015 till Feb 2016
Duties and responsibilities
1. Processes reservations by mail, telephone, fax or central reservation systems referral.
2. Processes reservations from the sales office, other hotel departments, and travel
agents.
3. Knows the type of rooms available as well as their location and layout.
4. Knows the selling status, rates, and benefits of all packages plans.
5. Knows the credit policy of the hotel and how to code each reservation.
6. Creates and maintains reservation records by date of arrival
7. Determines room rates based on the selling tactics of the hotel.
8. Prepares and sends out confirmation letters and pro-forma invoices.
9. Communicates reservation information to the front desk.
10. Processes cancellations and modifications and promptly relays this information to the
front desk.
11. Understands the hotel's policy on guaranteed reservations and no-shows.
12. Processes advance deposits on reservations.
13. Tracks future room availabilities on the basis of reservations.
14. Helps develop room revenue and occupancy forecasts.
15. Prepares expected arrival list for front office use.
16. Monitors advances deposit requirements.
17. Handles daily correspondence. Responds to inquires and makes reservations as needed.
18. Makes sure that files are kept up to date.
19. Maintains a clean and neat appearance and work area at all times.

3. 20. Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and
fellow employees.
21. To be aware of all front office procedures and assist with reception duties when
required.
22. To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
23. Willing to undertake any reasonable request made by management in any other areas
of the house.
24. Open and close the availability as and when required of hotel in all the GDS channels,
IDS channels and on the hotel website.
25. Configuring rates on the hotels property management system
3. Holiday Inn Sandton – Receptionist
Member of the Intercontinental Group of Hotels
Location : Sandton, Gauteng, SA
Period : March 2014 to April 2015
Duties and responsibilities
• Opera Reservations System
• Guest check in and check out
• Booking new reservations
• Guest calls after check in
• Individual and Group preparations
• Assist in dealing with guest complaints
• General office duties including emails, filing and switchboard operations
• Assign rooms and issue room keys
• Check with housekeeping department that rooms are ready for occupation;
• Note requests for wake-up calls, transport arrangements and other general enquiries
• Communicate with other departments regarding group and VIP check-ins
• Keep a record of guests’ arrivals, day and time of check-in, length of stay and their special needs
and preferences
• Liaise with other departments such as housekeeping, restaurants and security regarding VIP and
group check-ins
• Manage the booking of rooms
• Transact foreign exchange i.e. converting foreign currencies into local currency
• Settle bill payments and expenses quickly and accurately for guests who are checking out.

4. 4. XL Travel by Arrangement - Junior Travel Agent
Location : Randpark Ridge, Gauteng, SA
Period : May 2013 to January 2014
Duties and responsibilities
• Reservations; Issuing of flight tickets
• Accommodation bookings
• Arranging Car Rental bookings
• Galileo
• Preparation of Travel Documents
• Assisting Senior Agents
5. Wilderness Safaris - Journey Specialist (Internship)
Location : Rivonia, Gauteng, SA
Period : December 2012 to May 2013
Duties and responsibilities
• Reservations; Administration of new bookings
• Tour Plan and WISH booking systems
• Preparing of Travel Documentations
• Booking and cancelling of accommodations, transfers and charters
• Assisting Senior Consultants
• Confirming and reconfirming guest accommodations and transfers
• Checking that travel preparations are in order prior to guests travelling
ADDITIONAL SKILLS
• Proficient use in Microsoft Windows, Excel, Outlook, Power Point, Micros, Opera, Apex,
Sabre, Galileo, Tour Plan and WISH.
PROFESSIONAL QUALIFICATION
1. Travel Learning College
Year : 2012 – 2013 (Plus 6 month’s practical)
Qualification : Diploma
EDUCATION PROFILE
Matric level – Western College for Further Education and Training 2009-2011
• Subjects passed: Mathematics Literacy, English, Life Orientation, Science of Tourism,
Sustainable Tourism in SA, Tourism Operations and Tourism Operations.

5. PERSONAL DETAILS
Date of Birth : 11 April 1991
ID Number : 9104110270080
Sex : Female
Marital Status : Single
Nationality : South African
Home Language : Tswana
Other Languages : English, Afrikaans, SeTswana, IsiZulu
Criminal Offences : None
Drivers Licence : Code 08
REFERENCES
Miss Diana Lawless
Front Office Manager
Glenburn Lodge
Tel: +27 11 668 1600
Mr. Marvellous Chikukwa
Reservations Manager/Rooms Division Manager
Holiday Inn Johannesburg Airport
Tel: +27 11 823 1843
Mr Bafana Nyakame
Assistant Front Office Manager
Holiday Inn Sandton
Tel: +27 11 282 0000