Michael Mattola is an experienced operations management and logistics professional seeking a new position. He has 20 years of experience managing operations and logistics functions in the military and private sectors. Some of his responsibilities have included overseeing mail services, transportation, budgeting, and inventory management. He also has experience training employees and analyzing processes to improve efficiency. Mattola holds two master's degrees and is proficient in various computer systems and Microsoft Office applications.

1. …continued…
MICHAEL A. MATTOLA
13 Drexel Gate Drive, Sicklerville, NJ 08081
(856) 357-5648 ■ michael.mattola@gmail.com
OPERATIONS MANAGEMENT / LOGISTICS & SUPPLY CHAIN MANAGEMENT
Results-oriented operations professional experienced in managing critical administrative functions to support
high-volume, deadline-driven operations, meeting demands of Operations/Logistic processes.
Talent for coordinating and leading teams in implementing "Best Practice" improvement procedures, ensuring
achievement of companies short- and long-term goals. Adept in driving productivity, working directly with
managers to accurately evaluate issues and develop appropriate solutions that streamline operations and eliminate
potential issues. Able to develop and implement HR plans, project timelines and budgets to expand products and
services into new markets. Skilled trainer and educator, dedicated to leading teams to improve job performance.
HIGHLIGHTS OF EXPERTISE
 Procurement / Supply Chain Management
 Strategic Process / Workflow Planning
 Inventory Control & Quality Assurance
 Vendor / Supplier Quality Management
 Budget Administration & Management
 Human Resource Planning & Development
 Program Performance & Metric Evaluations
 Team Building, Leadership & Mentoring
PROFESSIONAL EXPERIENCE
ARAMARK,Wynnewood, PA
Recruited to oversee and direct the daily operations of high volume mail/shuttle services within the four hospitals
and eight separate business entities of Main Line Health System.
Department Manager - Mail Services/Shuttle Service/Computer Application (2011 to 2015)
Coordinated all department activities, assigned duties and managed work flow of six department employees, two
delivery drivers, and one shuttle driver. Administered and prepared postal budgets, postal funds, permit mail, bulk
mail, and maintained purchase orders for entire hospital system. Assisted the environmental services department in
executing management strategies, safety programs, and training programs.
 Reduced expenses of postage equipment by 50%, postage by 5%, and employee by 12% annually.
 Reduced copy center costs within hospital system by working with purchasing department; closing copy
centers and utilizing mail staff to deliver copy jobs at annual savings of $475,000.
 Instrumental in maintaining/updating employee payroll/timecards in Accuvantage and Kronos for
environmental services and mail room employees.
 Ensured customer and patient satisfaction through use of rounding and surveys.
 Served as liaison to IT in supporting and maintaining ISIS Pro,the firm’s proprietary patient transport and
environmental services software.
 Oversaw a variety Human Resource operations; including posting positions online, interviewing, hiring,
completing background checks, I-9 employment eligibility verifications, & entering data into HCMS.
U.S. AIR FORCE, Pomona, NJ (2000 to 2010)
Built sold career of excellence and promotion, assuming greater levels of responsibility and management to lead
teamin completing assigned tasks and meeting all project/programexpectations.
Maintenance Supervisor/Manager – Aviation Operation
Assisted in managing 30+ personnel/technicians in delivering high-level maintenance services for all aviation
operations. Planned and coordinated schedules and assignments. Monitored and reviewed completed assignments
and ensured team performance met AF quality standards. Established and implemented safety standards.
 Introduced strategic and tactical action plans to monitor and track all tool/part inventories.
 Maintained and evaluated all inventory data, repair/maintenance statistics, and test results.

2. MICHAEL A. MATTOLA Page Two
 Played key role in analyzing system and facility operations to identify areas of improvement.
 Assisted management in developing, implementing, and evaluating maintenance policies.
 Conducted/arranged training workshops for all employees regarding safety, repair, and maintenance
techniques, maintaining operational procedures, and proper use of equipment.
U.S. AIR FORCE, Pomona, NJ (2006-2010)
Worked with Air Force Education Office, providing post-secondary education and Veterans assistance to variety of
incoming students.
Training & Development Specialist
Established clear training/educational objectives to support both military and civilian programs. Creatively
delivered advanced curriculum, utilizing innovative instructional style that drew students into the learning
environment. Prepared, compiled, administered, and graded examinations. Designed and delivered training
programs, handouts, daily work, and quizzes to ensure students understood material and concepts.
 Served as a testing proctor, ensuring students met military/civilian education requirements.
 Credited for developing and offering specific training that assisted students in improving career/job skills.
 Conceptualized and developed variety of program training manuals, guidelines, and course materials to
support classroom and maintenance instruction.
 Designed, planned and conducted orientation/training for government/corporate employees.
U.S. AIR FORCE, Pomona, NJ (2002-2006)
Built strong career of excellence in supporting and maintaining national / international supply chain management
activities, including preparing work orders, bills of lading, and processing shipping orders.
Supply Chain Management
Led and mentored peers in reviewing manifests, invoices, and shipping orders to verify accuracy of incoming or
outgoing shipments. Conferred with supply chain planners to forecast demands and create plans that ensured
product / material availability. Determined shipping methods, recorded shipment data, examined contents to record
damages, and maintained inventory data.
 Utilized detailed understanding of shipping procedures, routes, and rates to reduce costs.
 Monitored forecasts and quotas to identify trends and changes that effected supply chain activities.
 Defined and analyzed supply chain performance metrics to realize cost savings and improve system quality.
 Evaluated inventories to increase inventory turns, reduce waste,and optimize customer service.
** Additional experience gained in Retail Sales & Management in retail industry (‘98-’06) **
EDUCATION AND TRAINING
M.S. in Management - Thomas Edison State College, Trenton, NJ
~ Certificate in Organizational Leadership ~
M.B.A. in International Business - TUI University, Cypress, CA
~ Graduated Summa Cum Laude ~
B.S. in International Business - Thomas Edison State College, Trenton, NJ
B.A. in Psychology - Thomas Edison State College, Trenton, NJ
Technical Proficiencies:
Accuvantage, Kronos, Human Capital Management System (HCMS), MS Office (Word, Excel, PowerPoint,
Access, Outlook), Windows (XP, Vista, 7)
Awards:
AF Achievement Medal (2) ■ Air Reserve Forces Meritorious Service Medal (4) ■ National Defense Service Medal
■ Global War on terrorism Service Medal ■ Global War on Terrorism Expeditionary Medal (Canada, England,
Iraq, Qatar) ■ Various Federal & State Awards for outstanding performance, effort, and dedication