The document is a resume for Shannon Von Kaenel summarizing their experience in operations management and educational leadership roles over the past 15 years. It highlights their experience as Director of Operations at Goddard School since 2015, where they oversee staff, budgets, compliance, curriculum, and customer service. Previous roles included School Administrator, Senior Curriculum Specialist, and Director of Operations at various childcare centers, where they managed operations, finances, compliance, staff training and customer service.

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SHANNON VON KAENEL
15326 BexleyPlace • Mint Hill, NC28227
704-247-0167 | shannonvonkaenel@yahoo.com
OPERATIONS MANAGEMENT - STRATEGIC/OPERATIONAL PLANNING
EXPERIENCED MANAGER WITH RECORD OF SUCCESS IN OPERATIONS MANAGEMENT AND MARKETING IN VARIOUS SETTINGS. ORGANIZED,DETAIL-ORIENTED
PROBLEM SOLVER WITH THE ABILITY TO DRIVE REVENUE GROWTH, RESOLVE CONFLICT, IMPROVE MORALE, PROVIDEEXCELLENT CUSTOMER SERVICE AND
ENSURE EXCEPTIONAL EDUCATIONAL PROGRAMMING.
SUMMARY OF EXPERTISE
Core Competencies
 Business Operation  RiskManagement  Process Validation
 Financial Analysis  Payroll/Benefits Administration  Procedural Development – Financial
 Budgeting/Forecasting/Projections  Capital/Resource Alignment & Mgmt.  Vendor RelationshipManagement
 Performance Measurement
 Supervisory/Management Experience
 Project Management
 Team Facilitator/Mentorship Behaviors
 Complex Negotiation/Strategies
 System Design/Process Validation
PROFESSIONAL EXPERIENCE
DIRECTOR OF OPERATIONS – GODDARD SCHOOL 2015 - Present
Leadership position with a record of success in educational management, operations, and marketing in various settings.
 Supervise andevaluate all instructional and non-instructional staff at the site.
 Maintainaccurate record-keeping, bothstate and GSI requirements, ensuringcompliance withallregulatoryagencies.
 Plan andimplement a programfor professional growth
 Operate the school withinbudget, manage payroll budget, manage pettycash.
 Recruit, interview, hire, train, coachand leadfacultyteam
 Manage facultyschedule; conduct facultyorientation.
 Complete facultyreviews:90-dayand annual
 Conduct facultymeetings, plan/implement professionaldevelopment trainings for faculty
 Conduct monthlyclassroomobservations
 Implement a developmentallyappropriate curriculum, incorporating GSI curriculum resources
 Conduct tours, enrollments, newfamilyorientation, maintainexcellent customer service
 Developandmaintaincommunityrelations;conduct communityoutreachprograms
 Manage all school scheduling, special events, maintenance, playgrounds andcleaning.
 Responsible for school safetyplan:disaster recoverypreparations, including student & staffandpublic safety, andstudent health and
wellness.
 Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management
reporting, informationflowand management, business process and organizational planning.
 Manage and increase the effectiveness andefficiencyof Support Services(HR, IT andFinance), throughimprovements to eachfunctionas well
as coordination and communication betweensupport andbusiness functions.
 Playa significant role in long-term planning, including an initiative gearedtowardoperationalexcellence.
 School Administrator
2012 - 2014
 Prepared and implemented curricula for grades kindergarten through 9th grade
 Evaluatedstudent performance and provided discipline andguidance.
 Maintainedall student records, complying withallstate laws andreportingprocedures.
 Administeredstandardized tests, chose andprovidedextracurricular activities.
 Taught andincorporatedlearning strategies for ADHD
 Initiated, planned, andimplemented specific learning guidelines

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 Creativelyimplementedboth formal and progressive programs
 Organized and implementedsocial outings andfield trips
 SeniorCurriculum Specialist–Smart Kids CDC 2013 - 2014
 Providedcurriculum trainingfor all teachers/staffusing High Reach curriculum
 Created master inventoryof all curriculum material- inclusive of multiple products and services, art & teachingsupplies
 Evaluatedclassrooms usingthe NCstar rating system, providedfeedback and recommendations for areas ofimprovement
 Responsible for procurement of curriculuminventory
 Providedstaff support andleadership while school/program wasinsearch for full-time director
Director Operations- Cranfield Academy 2010 - 2011
Hired to open new school including all operational activities.
 Steadilybuilt enrollment byprovidingexcellent educationalprogrammingandensuringa warm, welcomingenvironment for all families and
staff.
 Mentored, coached, trainedstaffto provide academic excellence while buildinga strong "team" atmosphere
 Guided school throughthe Star Rated License Assessment and achieved5 star statuses with100% licensing compliance historysince opening.
 Providedoversight, analysisandfinancialdirection for the entire school who’s budget exceeded$xxMM
 Hired and trained and mentoredallstaff members anddevelopedall procedural/process documentation for staff use
Director Operations- Childcare Network
Hired to "clean up" the center complete standardization of facility within 6 months ofemployment 2008 - 2010
 Accomplished100% licensing compliance since employment
 Guidedthe center throughthe Rated License Assessment and increasedprevious score. Increased enrollment byproviding customers with
great programming, happystaff andexcellent customer service
 Activelymarketed, bothinternallyandexternally, to continuallygrow the center while maintainingcurrent families and overall enrollment
 Hired, trained and continue to mentor staffto strive for excellence andstayon trackfor their ProfessionalDevelopment Plan
 Granted2nd More at Four classrooms for the 2009-2010 school years throughthe Charlotte-Mecklenburg school system.
Achieved success in positions with increasing levels of responsibility in finance and accounting prior to 1999
EDUCATION & PROFESSIONAL DEVELOPMENT TECHNICAL EXPERTISE
M.A. - Education, 1996
WHEATON COLLEGE, Wheaton, IL
B.A. – Education, 1991
Central Bible College, Springfield, MO
 Procare
 Social Networking Sites
 Excel, Word, Power Point, Outlook