1. Tekeisha Q. Burns 5005 Amethyst Drive | Douglasville,GA 30135
tekeisha.burns@yahoo.com
334-492-3765
ADMINISTRATIVE MANAGEMENT
Experienced professional with Master of Business Administration, currently pursuing Doctor of Management in
Organizational Leadership. Office management and organizational skills that have led to increasing efficiency
and improving customer satisfaction. Demonstrated ability to achieve targeted goals, meet budgets, and excel
in challenging situations. Ability to quickly building rapport, establish trust, and motivate staff at all levels.
Outstanding problem solving, critical thinking, and communications skills. Expertise in creating, developing,
and implementing administrative process improvements that streamline operations and ensure a smoothly
run enterprise. Seeking to leverage skills and experience in an administrative managerial role in which I can
significantly contribute to the overall success of a respected organization.
Areas of Expertise
 Administrative Support
 Process Improvements
 Problem Solving
 Internal Controls-Audit
 Data Management
 Decision Making
 Vendor Relationships
 Documentation Skills
 Research
 Customer Service
 ProjectManagement
 Quality Assurance
Professional Experience
2008to Present:Office ofAging,FultonCountyHousing&HumanServicesDepartment,Atlanta, GA
Administrative Coordinator II (2008 – Present)
Utilize and maintain ServTrackerdatabase to track and report all officeactivities and develop systems that
enable us to efficiently trackour services with senior multipurpose centers. Identify potential process
improvements and make recommendations to senior managers. Monitor all aging grants to ensure compliance.
Assume responsibility for communicating grant-related questions, concerns, assessments, and reports to and
from the Grants Manager and grant agencies.
Key Accomplishments:
 Currently serve as Grant Monitoring and Harmony Database Liaison.
 Previously served as Communications Liaison, H.I.R.E.Learning Liaison, and Secretary for Commission
on Elderly Affairs.
 Articulately and professionally handle face-to-facecommunications, phone calls, and written
correspondence, building positive rapport and promoting public relations.
 Conduct daily operations in a professional environment and ensure officepolicies, rules, and
regulations are followed.
 Take on special projects and identify and resolve any issues or problems that arise.
2007to 2008:Personnel & Compliance Bureau/Department of Transportation, Montgomery, AL
Equal Employment Officer Assistant
Assisted the Compliance Program Coordinator to ensure employment data, recruitment, policies and
procedures, and established programs complied with the expectations of the Department of Transportation.
Compiled and analyzed AffirmativeAction Plan employment data.
Key Accomplishments:
 Conducted employee interviews and maintained more than 100 employee post-exit surveysto assess
recruitment efforts.
 Assisted in the execution of three transportation programs (at selected colleges) aimed at encouraging
students to pursue careers in the transportation industry.
 Conducted audits and communicated findings through final report, and discussed with transportation
director.
 Maintained internal control systems programs (technology),questionnaires, and recommending new
policies and procedures.

2. Tekeisha Q. Burns, Page 2
2005:Colonial Bank (Aspire Staffing), Montgomery, AL
Accounts Payable Clerk
Processed and prepared payments/invoices and checkrequests in a timely manner. Responded to inquires
from department personnel and vendors to maintain accuraterecords and resolve any issues. Reviewed
vendor statements and credit memos and filed all support documents. Processed invoicesfor payment by
scanning and indexing them into archive database.
Key Accomplishments:
 Utilized outstanding customer service skills to communicate with vendors and internal customers
regarding missing documents, outstanding account charges, price changes, and other related
procedures.
 Researched any special requests with exceptional detail.
2001-2004:TroyState University, Troy, AL
Records Clerk Assistant
Provideda wide range of administrative support services for the University Records Office,including
maintaining records of incoming and graduating student files, answering phones, and assisting students with
all questions and concerns.
Key Accomplishments:
 Served as go-to point person for team members, providing all necessary support, identifying and
addressing urgent matters, and ensuring proper and timely follow through.
Military Experience
2000-Present:United States Army Reserves, Maxwell AFB, AL
Supply/Logistics Officer (2015-Present)
Serve as second in command to provide coachingand administrative support forinstructors responsible for
training 57 personnel.
Key Accomplishments:
 While deployed responsible forthe accountability of over $35,000 of platoon property, and saved the
government over$13 million by recovering critical contingency equipment
 Maintained 100% safety and Soldier readiness forfive back-to-backquarterly training cycles
 Seamlessly coordinated over 100 training events; leading to over 95% operational readiness rating
 Effectively ensured compliancewith established internal controlprocedures by examining records,
reports, operating practices, and documentation
PreviouspositionswiththeUnited StatesArmy Reserves include ExecutiveLogistics Officer,2012-2015;
Commander,2008-2012;DeputyCommander, 2006-2008;SupplyPlatoonLeader,2005-2006;andLogistics
Specialist,2000-2005.
Education/Training
Doctor of Management in Organizational Leadership, University of Phoenix Online, In Progress,
Expected Graduation, Spring 2018
Master of Business Administration, Troy University,Montgomery, AL
Bachelor of Science, Business Administration: Information Technology, Troy State University,
Montgomery, AL
CaptainOfficerLeadershipCourse, Army Logistics Management College, Fort Lee, VA
Professional Associations
Member, Phi Gamma Nu—Professional Business Fraternity
Member, SIFE (Students In Free Enterprise)
Member, Big Brothers/Big Sisters, Troy, Alabama

3. Tekeisha Q. Burns, Page 3
Computer Skills
LanguagesandSoftware: C, C++, HTML, Word, PowerPoint,Access,Excel,JavaScript
OperatingSystems: Windows95, 98, 2000, 2003, XP Professional, Vista, Windows 7
Databases: Datatel, PeopleSoft,ServTracker, Harmony