The document is a resume for Tonya Wright summarizing her professional experience and qualifications. She has over 20 years of experience in healthcare and manufacturing roles, including positions as a unit secretary, certified nursing assistant, and production supervisor. Her skills include effective coaching, strategic planning, leadership, and promoting positive behavior. She holds an Associate's degree in Science and a Bachelor's degree in Health Studies.

1. TONYAWRIGHT
19443 Lesure st, Detroit, Michigan 48235 H: 313-340-9103 C: 313-971-9295 twrightmrs@att.net
PROFESSIONAL SUMMARY
Innovative, customer-oriented healthcare Professional with background in a UAW managed supervision role.
Extensive background in quality assurance, internal and external customer service, management automotive
principlesand practices. I am seeking a leadership role within an integrated delivery system.
SKILLS
Effective staff coach Analytical thinker
Strategic planning capability Promotes positive behavior
Planning and development Accomplished leader
WORK HISTORY
Unit Secretary, 02/2011 to Current
Henry Ford Health Systems –Michigan
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or
other software applications to prepare reports, invoices, financial statements, letters, case histories, or
medical records.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Transmit correspondence or medical records by mail, e-mail, or fax.
Perform various clerical or administrative functions, such as ordering and maintaining inventories for the
department.
Certified Nursing Assistant, 10/2009 to Current
Woodward Hill Nursing Center –Bloomfield Hills, Michigan
Maintained basic care duties of residents; bathing, feeding and assisting with activities of daily living.
Additional activities include documentation of intake and output and blood pressure monitoring.
Adhered to reported issues relating to patient care or conditions that might hinder patient well-being.
Followed employee assignments, scheduled staff breaks and authorized overtime.
Production Supervisor, 08/2007 to 07/2008
Visteon-Ach –Milan, United States, Michigan
Educated staff on safety and sanitation regulations.
Direct and coordinate the activities of employees engaged in the production or processing of goods, such
as inspectors, machine setters, and fabricators.
Confer with other supervisors to coordinate operations and activities within or between departments.
Plan and establish work schedules, assignments, and production sequences to meet production goals.
Inspect materials, products, or equipment to detect defects or malfunctions.
Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to
production or processing standards.
Conduct employee training in equipment operations, work and safety procedures, and assign employee
training to experienced workers.
Record keeping of employees' attendance and hours worked.
Skillfully analyze charts, work orders, production schedules and reports to determine production
requirements, evaluate current production estimates and outputs.
Determine standards, budgets, production goals, and rates, based on company policies, equipment and
labor availability, and workloads.

2. Organized with upper management and subordinates to resolve worker problems, complaints, or
grievances.
Led the implementation on measures to motivate employees and improve production methods, equipment
performance, product quality, or efficiency.
Production Supervisor, 04/1996 to 02/2007
Detroit Diesel Remanufacturing –Kentwood, United States, Michigan
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Led the planning and achievement of goals and objectives consistent with the agency mission and
philosophy.
Recruited, hired, trained and coached on average of 40 employees per year.
Strategically planned methods to achieve operational goals and targets.
Led the facility management staff and consultants in producing a business plan that focused on all aspects
of facility operations, including setting priorities and job assignments.
Achieved high staff morale and retention through effective communication, prompt problem resolution,
proactive supervisory practices and facilitating a proactive work environment.
EDUCATION
Associate:Science,Jun 2000
Davenport University - Grand Rapids,Michigan
Science
Continuing education in Health Studies
Bachelor of Science: December, 2016
Walden University -
Health Studies
Skills: MS Word, Excel and Power Point