1. CM Carlton Monroe
Las Vegas, NV
(702) 919-0917
carltonlenmonroe@gmail.com
OBJECTIVE
Energetic, versatile manager with extensive, broad based, experience in leading complex projects within government and service
oriented settings. Exceptional technology and people management skills with proven ability to manage daily operations, form strategic
partnerships and deliver stellar results. Outstanding team player delivers first-rate customer service skills and attention to detail.
Demonstrates management skills and problem solving that enhance productivity and drive sustained organizational performance.
Risk Management
Environmental Expertise
HAZMAT Trained
Auditing & Compliance
Logistics & Quality Control
Process/Metrics Trained
Executive Level Management
Recruitment & Job Development
Cross Functional Team Leader
Training & Development
EDUCATION
Public Administration
Environmental Science
Aircraft Maintenance Technology
Senior Organizational Management Academy
Leadership & Operational Management Academy
First Line Supervisor Academy
MPA (August 2017)
B.A.
A.S.
Certificate
Certificate
Certificate
PROFESSIONAL POSITIONS
Local Veterans Employment Representative
 Develops jobs for Veterans, enabling them to be competitivein the labor market.
 Provides employer support for employment opportunities, including apprenticeship.
 Supervises the provision of all services to Veterans furnished by employment services, including counseling, testing,
and identifying training and employment opportunities.
Manager, Engineering & Metrics
 Worked with Employees of multiple departments (100-125 employees). Helped Senior Directors, Directors, Senior
Manager, Managers, Supervisors, third party clients, and Employees accomplish multiple tasks over a multitude of the
business operations.
 Analyzed/assessed operational efficiency/goals; provided key information, metrics, and process strategies to
management and executive leadership.
 Drove "Priority Indexing" initiative for Coding Section, helped Director prioritize audits, strategy, workload
distribution, and boosted average dollars per finding 31% captured $70M in audit wages Jun-Aug 2015.
 Developed Inventory Report for HMS Las Vegas Office, collaborated with team members to streamline 135 metrics
onto 1 tracking dashboard, focused 9-departments/20K+ active medical claims/33K+ pending claims allowing
executive leadership to drive production and business decisions.
 Corralled Service Level Agreements with Account Management, executed tracking strategy to avoid SLA
shortfalls/financial penalties against HMS, safeguarded minimum $50K+ in monthly revenue losses.
Operations Manger
 Directed 24/7 support for 745 personnel and 500,000 equipment parts, ensuring optimal levels of readiness.
 Led 82 professional technicians; supported twelve MQ-1B Predator aircraft used for aircrew training.

2.  Managed upkeep of technical orders, aircraft support equipment, composite tool kits (CTK) and test measurement
and diagnostic equipment valued at over $10M, supported 24 assigned aircraft valued at $640M.
MANAGEMENT SKILLSET
Compliance/Audit
 Compiled operational data to develop cost or time estimates, schedules, or specifications.
 Conducted statistical studies; analyzed/vetted production costs for sustainable/non-sustainable designs.
 Developed cases through witness accounts, inspection evidence (when appropriate), and internal fact finding;
compiled findings and recommended solutions as appropriate.
 Performed auditing duties on 30K+ Medical Insurance claims as Account Management Team Member.
 Worked with client specific Account Managers to ensure document and report accuracy, made corrections when
necessary and shared findings, corrective actions with executive management.
 Wrote standard operating procedures for handling claims by client, helped establish trouble tree identification and
best practices for claim processing.
 Garnered 99% claim auditing accuracy with Finance Department; worked with IT and Implementation departments to
push claims to the next step in the auditing and processing progression.
 Enforced and inspected department specific compliance programs for air quality or water compliance, above ground
storage tanks (when available), spill prevention and control, hazardous waste or materials management, solid waste
recycling, indoor air quality, respirator training, confined space training, employee training, OSHA standards, entry
control points, personnel logistics, aircraft maintenance, and disaster preparedness.
Training
 Developed and implemented lesson plans during time as Senior Organizational Manger and Logistics Organizational
Manager; developed and taught Air Force Doctrine and procedures to subordinates, peers, and executive leadership
as necessary.
 Capable presenter and educated during military career in the use of various instruction methods and lesson plan
requirements.
 Able to relate and interact with all social, cultural, economic, and educational backgrounds for the purpose of
instruction and career development.
 Prepared and presented a variety of oral and written reports; established and maintained cooperative working
relationships with a variety of training providers.
 Used several instruction methods and wrote documentation to help train first line and management employees on
new procedures and practices in the company to help improve efficiency.
Human Resource/Recruitment
 Informed new clients and prospective employees of details such as duties and responsibilities, compensation,
benefits, schedules, working conditions, or promotion opportunities.
 Reviewed client applications, resumes, and job orders to match applicants with job requirements.
 Conduct eligibility or selection interviews; discuss business strategies, practices, or policies with managers.
 Briefed/Counseled technicians on employee relations issues, such as harassment allegations, work complaints, etc.
 Performed investigations and fact finding practices for all technicians involved in administrative or corrective actions
to establish cause and possible mitigation tactics.
WORK EXPERIENCE
 State of Nevada
 HMS Holdings
 United States Air Force
Las Vegas, NV
Las Vegas, NV
Worldwide
07/2016 – Present
04/2015 – 07/2016
10/1994 – 04/2015