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SHANNON VON KAENEL
15326 BexleyPlace • Mint Hill, NC28227
704-247-0167 | shannonvonkaenel@yahoo.com
OPERATIONS MANAGEMENT - STRATEGIC/OPERATIONAL PLANNING
EXPERIENCED MANAGER WITH RECORD OF SUCCESS IN OPERATIONS MANAGEMENT AND MARKETING IN VARIOUS SETTINGS. ORGANIZED,DETAIL-ORIENTED
PROBLEM SOLVER WITH THE ABILITY TO DRIVE REVENUE GROWTH, RESOLVE CONFLICT, IMPROVE MORALE, PROVIDEEXCELLENT CUSTOMER SERVICE AND
ENSURE EXCEPTIONAL EDUCATIONAL PROGRAMMING.
SUMMARY OF EXPERTISE
Core Competencies
 Business Operation  RiskManagement  Process Validation
 Financial Analysis  Payroll/Benefits Administration  Procedural Development – Financial
 Budgeting/Forecasting/Projections  Capital/Resource Alignment & Mgmt.  Vendor RelationshipManagement
 Performance Measurement
 Supervisory/Management Experience
 Project Management
 Team Facilitator/Mentorship Behaviors
 Complex Negotiation/Strategies
 System Design/Process Validation
PROFESSIONAL EXPERIENCE
DIRECTOR OF OPERATIONS – GODDARD SCHOOL 2015 - Present
Leadership position with a record of success in educational management, operations, and marketing in various settings.
 Supervise andevaluate all instructional and non-instructional staff at the site.
 Maintainaccurate record-keeping, bothstate and GSI requirements, ensuringcompliance withallregulatoryagencies.
 Plan andimplement a programfor professional growth
 Operate the school withinbudget, manage payroll budget, manage pettycash.
 Recruit, interview, hire, train, coachand leadfacultyteam
 Manage facultyschedule; conduct facultyorientation.
 Complete facultyreviews:90-dayand annual
 Conduct facultymeetings, plan/implement professionaldevelopment trainings for faculty
 Conduct monthlyclassroomobservations
 Implement a developmentallyappropriate curriculum, incorporating GSI curriculum resources
 Conduct tours, enrollments, newfamilyorientation, maintainexcellent customer service
 Developandmaintaincommunityrelations;conduct communityoutreachprograms
 Manage all school scheduling, special events, maintenance, playgrounds andcleaning.
 Responsible for school safetyplan:disaster recoverypreparations, including student & staffandpublic safety, andstudent health and
wellness.
 Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management
reporting, informationflowand management, business process and organizational planning.
 Manage and increase the effectiveness andefficiencyof Support Services(HR, IT andFinance), throughimprovements to eachfunctionas well
as coordination and communication betweensupport andbusiness functions.
 Playa significant role in long-term planning, including an initiative gearedtowardoperationalexcellence.
 School Administrator
2012 - 2014
 Prepared and implemented curricula for grades kindergarten through 9th grade
 Evaluatedstudent performance and provided discipline andguidance.
 Maintainedall student records, complying withallstate laws andreportingprocedures.
 Administeredstandardized tests, chose andprovidedextracurricular activities.
 Taught andincorporatedlearning strategies for ADHD
 Initiated, planned, andimplemented specific learning guidelines

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 Creativelyimplementedboth formal and progressive programs
 Organized and implementedsocial outings andfield trips
 SeniorCurriculum Specialist–Smart Kids CDC 2013 - 2014
 Providedcurriculum trainingfor all teachers/staffusing High Reach curriculum
 Created master inventoryof all curriculum material- inclusive of multiple products and services, art & teachingsupplies
 Evaluatedclassrooms usingthe NCstar rating system, providedfeedback and recommendations for areas ofimprovement
 Responsible for procurement of curriculuminventory
 Providedstaff support andleadership while school/program wasinsearch for full-time director
Director Operations- Cranfield Academy 2010 - 2011
Hired to open new school including all operational activities.
 Steadilybuilt enrollment byprovidingexcellent educationalprogrammingandensuringa warm, welcomingenvironment for all families and
staff.
 Mentored, coached, trainedstaffto provide academic excellence while buildinga strong "team" atmosphere
 Guided school throughthe Star Rated License Assessment and achieved5 star statuses with100% licensing compliance historysince opening.
 Providedoversight, analysisandfinancialdirection for the entire school who’s budget exceeded$xxMM
 Hired and trained and mentoredallstaff members anddevelopedall procedural/process documentation for staff use
Director Operations- Childcare Network
Hired to "clean up" the center complete standardization of facility within 6 months ofemployment 2008 - 2010
 Accomplished100% licensing compliance since employment
 Guidedthe center throughthe Rated License Assessment and increasedprevious score. Increased enrollment byproviding customers with
great programming, happystaff andexcellent customer service
 Activelymarketed, bothinternallyandexternally, to continuallygrow the center while maintainingcurrent families and overall enrollment
 Hired, trained and continue to mentor staffto strive for excellence andstayon trackfor their ProfessionalDevelopment Plan
 Granted2nd More at Four classrooms for the 2009-2010 school years throughthe Charlotte-Mecklenburg school system.
Achieved success in positions with increasing levels of responsibility in finance and accounting prior to 1999
EDUCATION & PROFESSIONAL DEVELOPMENT TECHNICAL EXPERTISE
M.A. - Education, 1996
WHEATON COLLEGE, Wheaton, IL
B.A. – Education, 1991
Central Bible College, Springfield, MO
 Procare
 Social Networking Sites
 Excel, Word, Power Point, Outlook