1. Michael D. Merrow
4325 Stagecoach Road
Kingsport, TN 37664
C :(276)219-9258
mwdsection@yahoo.com
Objective: I am professional manager with over 25 years leading
managing and supervising employees in numerous environments. I
am educated and experienced. I am seeking a professional
operations management career with a growth orientated corporation
that will utilize my extensive experience and expertise in
managing people, programs and priorities to ensure an efficient
and safe operational environment that fosters the success of the
organization and its employees.
HIGHLIGHTS OF QUALIFICATIONS
Excellent communicator with ability to project and elicit
enthusiasm, drive, and energy. Innovative and versatile
professional with record of building strong working relationships
achieving results. Able to apply logic, analysis and critical
thinking to short-and long-range issues and problems. Expertise
in customer relations, team-player, decision-maker, safety and
training programs.
_________________________________________________________________
PROFESSIONAL EXPERIENCE
Hutchinson Sealing Systems, Church Hill, TN 7/2011 – 9/2012
Material Supervisor: Plant supervisor directing the efficient
and safe movement of all raw materials, finished goods and
loading docks throughout the facility
• Leading and directing all material handlers and dock
Personnel, 24 hours, six days a week.
• Maintain the customers EDI system per individual
Requirements.
• Liaison for ALL inbound/outbound shipping and logistics
Issues as well as customer service concerns.
• Ensure all raw and finished materials are properly
placed and cleanliness of the warehouse and outside
storage areas.
• Numerous other duties as they arise.
Hospital Housekeeping Systems, Johnson City, TN 8/2009 – 9/2010
Assistant Director Environmental Services: The contract provider
for all housekeeping services at Johnson City Medical Center,
Johnson City, Tennessee. As the administrative liaison between
key client contacts and the department my duties include.

2. • Direct the management of the Housekeeping Program,
maintaining the highest possible standards, good public
relations with all persons concerned. Instill in the
facility leadership, a feeling of complete trust, security,
and satisfaction through demonstrations of confidence and
willingness to serve.
• Establish and review standards and work procedures for all
Housekeeping staff in accordance with established policies
and practices of the facility. Plan work schedules, hours,
areas of work, and job duties to ensure adequate
housekeeping services are rendered to all areas; take
corrective action when necessary.
• Develop a stable, competent work force through proper
screening of all applicants and proper training through
supervisory personnel. Encourage personal growth of all
personnel through coaching and periodic evaluation and
review.
• Conduct daily staff meetings to promote safety and
communicate company directives with team members.
• Schedule major project work, assuring that adequate staff
and supplies are available to perform said tasks.
Norfolk Southern Corporation, Norfolk, VA. 10/2006 – 3/2009
Operations Supervisor/Yardmaster: The day-to-day leader in the
rail yard. My general duties include the supervision of all crews
in service at three separate terminals, and expediting the safe
and on-time movement of freight through the terminal.
Continuously supervising that yard and road crews were at the
proper place, performing duties in an appropriate and timely
manner, to ensure the efficient handling of yard work and the
prompt movement of cars. Daily interact with customers
guaranteeing the placing and pulling of cars in a manner
consistent with the customers' needs. Directly supervise
employees engaged in the movement of inbound and outbound trains
and ensuring shipping papers are furnished together with any
special instructions concerning their train. Conduct rule
compliance checks, safety audits and safety contacts with crew
members daily and in accordance with federal regulations and
company policies.
• Efficiently organized the movement of coal trains in excess
of $10mm daily.
• Improved safety and operating efficiency through careful
management of personnel and equipment.
• Increased customer car velocity to 100% by fully utilizing
all available trackage to build and forward trains.
• Terminal Health and Safety manager ensuring the compliance
to company, FRA and OSHA guidelines

3. • Monitored several railroad operating systems to effectively
forecast train arrivals, crew management, utilize available
car and locomotive inventory and customer loading calendar.
• Perfect safety record.
United States Marine Corps 3/1985 – 1/2006
Operations Chief – Military Policeman: Law enforcement
supervisor for eighty-five military policemen. Responsible for
the prevention, discovery, investigative and dealing with the law
enforcement/security concerns for the air station, flight
operations area and a 1500 unit off base family housing area.
Monitor compliance to all Marine Corps directives, Department of
Defense security procedures and policies, coordinate preventive
security measures supervise the inspection of commercial traffic
entering the installation and provide a rapid response force to
incidents. Direct a sophisticated control center employing
numerous electronic security devices and an array of high tech
cameras. Review all security and investigative-generated
paperwork for accuracy and completeness. Discuss weekly with the
security director, problem areas, overall adequacy, effectiveness
and efficiency of the base security posture. Ensure the
professional growth of the Marines under my supervision by
providing monthly performance evaluations, leadership, skill
training and administrative functions.
• Established a successful career track record of management-
level achievements, training and experience in key
leadership roles that are easily transferable to any
business or industry.
• Received numerous promotions based on management
achievements and leadership capabilities throughout my
career and earned numerous medals/awards for service and
leadership.
• Develop training policies, directives, and procedures to
ensure achievement of objectives. Review, evaluate, and
approve training programs and recommend modifications that
improve program
effectiveness
• Managed, maintained, and secured a $20 million property
inventory including vehicle fleet and several other
sections related to ammunition, communication, supplies,
training.
• Career Retention Specialist responsible for the career
goals of over 600 military members. Managed administrative
functions such as reenlistments, special duties, romotions,
benefits, performance evaluations and special pay.
EDUCATION

4. M.A., (Dual Degree) Human Resources Development/Management
Webster University, St Louis, MO GPA 3.72
B.S., Social Psychology (Cum Laude)
Park University, Parkville, MO GPA 3.56
A.S., Criminal Justice/Police science
Middlesex County College, Edison, NJ GPA 2.61