1. “Innovative and adaptive problem solver…developed unique workarounds to systemic problems.”
MICHAEL L. LINDSAY
SEATTLE, WA
PMP in progress • LSSBB
912-980-8741 LinkedIn: michael-lindsay-lssbb MLLINDSAY10@GMAIL.COM
OPERATIONS MANAGER • PROGRAM / PROJECT MANAGER • PROCESS IMPROVEMENT
SUMMARY
Accomplished Multi-Faceted Leader with more than 20 years of experience within a large, diverse organization.
Expertise in Operations, Program, and Project Management, and Process Improvement initiatives, improving
efficiency and saving operational costs. Additional experience in managing multiple programs, projects, strategic
planning, and daily activities, simultaneously, delivering exceptional outcomes. Thrives in unconventional
environments, having led Special Operations teams in strategic worldwide operations. A natural communicator,
liaising at all levels, while building and leading cross functional, technically proficient teams in matrixed
organizations. Believes in mentorship, providing coaching, training, and development to junior staff.
United States Army Veteran, available immediately.
Open to a leadership opportunity with an organization seeking an inclusive mentor with a passion for
organizational excellence, process improvement – and total customer satisfaction.
AREAS OF EXPERTISE
Project Management Program Management Operations Management
Process Improvement Budget / Resource Management Crisis Communications
Management Strategy Leadership / Mentor Business Analysis
High Stakes Negotiation Training & Development SharePoint Administrator
CAREER HISTORY
UNITED STATES ARMY 1997 – 2017
VP OF STRATEGIC COMMUNICATIONS, INFORMATION OPERATIONS – JBLM, WA 2016 – 2017
Built, assessed, and synchronized all communication and marketing efforts for the CEO and subordinate units of over 40,000
personnel by building narratives, themes, and messages that were used throughout the US and multiple foreign nations.
• Managed daily operations, including all finance and budget issues, HR, calendars, and schedules.
• Trained and mentored Lean Six Sigma Green and Black Belt candidates, and their certification projects, while
serving as the Senior Lean Six Sigma Black Belt for Joint Base Lewis-McChord, improving numerous processes
across the entire installation and creating sustained enterprise-level efficiencies.
VP OF OPERATIONS/PROGRAM MANAGER, PLANS, TRAINING AND OPERATIONS – JBLM, WA 2013 – 2016
Served as the senior operations authority supporting over 1,200 personnel in seven organizations, providing operational and
planning support, leading annual / quarterly training guidance, directives and plans.
• Planned, coordinated, and managed numerous high visibility programs, nationally and internationally.
Communicated updates / progress to key stakeholders, ensuring cross-functional team coordination.
• Managed over 17 recurring programs with quantified analysis, maintaining momentum and providing
leadership and guidance to the project managers and their teams.
• Developed and published all annual and quarterly training guidance, internal and external training
directives, tasking orders, plans, and operations orders.
• Implemented, coordinated and supervised the NETZERO program (an installation program to reduce refuse,
energy, and pollution) which reduced paper use by 38%, reduced refuse by 23%, and energy use by 6%.
• Redesigned divisional SharePoint portal, allowing seamless flow of information between divisions.
• Sought out by leadership due to vast knowledge of operations, planning, mentorship and guidance.
DIRECTOR OF OPERATIONS, INFORMATION OPERATIONS – JBLM, WA AND KABUL, AFGHANISTAN 2011 – 2012
Managed $4M+ of facilities for Headquarters International Security Assistance Forces- Afghanistan, setting new standards
for maintenance and issue resolution.
• Identified and led the proper disposition of over $800K of excess US equipment in Afghanistan.
• After identifying gaps in standards and conduct across Afghanistan, authored the Standards, Conduct, and
Uniform Policy for all US personnel in the region, consolidating 45+ policies into one comprehensive policy,
enabling leadership to enforce proper standards across the region.
• Led the seamless return of a 172-person unit from Afghanistan to the US.
SR. OPERATIONS / HUMAN RESOURCES / PROGRAM MANAGER – JBLM, WA AND AFGHANISTAN 2009 – 2012
GENERAL MANAGER, HUMAN RESOURCES
Responsible for tactical employment, training, administration, personnel management, maintenance, and sustainment of
over 1,100 personnel and over 250 line items of equipment valued at $20M+.

2. MICHAEL L. LINDSAY PAGE 2
“Earned reputation as a Subject Matter Expert, a trusted advisor, and an invaluable leader.”
• Provided a timely and accurate tactical picture to the key stakeholder and subordinate units while making
precise and decisive decisions and effectively communicating guidance to 17 direct report team leads.
• Managed the logistics program for HQ ISAF in Afghanistan with accountability and maintenance of
equipment valued over $1.2M. Ensured transportation was secured, five warehouses were operating above
standard, and each class of supply was properly accounted for, maintained, and on hand.
• Served simultaneously as Senior Executive, Operations, and Program Manager for 5 months in a complex
environment. Excelled while increasing the productivity of the 172- person organization by over 32%.
• Reviewed all counseling and individual development plans, evaluation reports, and awards. Trained 1,100
personnel on procedures, ensuring professional development within multidisciplinary teams of each DOD
Branchs. Mentored 25 senior staff leads to ensure proficiency and cultural understanding of each branch.
INFORMATION OPERATIONS
Led a 60 member, weekly, cross-functional team planning session which planned and executed high visibility exercise
training missions in more than eight countries.
• Flawlessly managed a $2.5M budget for two major international training exercises.
• Developed and ensured approval of the $8.5M Fiscal Year Exercise budget. Accomplished all pre-exercise
training, ensured conference attendance, and met over 325 training objectives.
• Developed training plan, schedule, and activities, for a 250+ personnel multinational training exercise.
CURRENT OPERATIONS
Planned, developed, and coordinated 14 foreign training exercises for division and subordinate units, with US based training
exercise involvement, which included training at the Combat Training Centers.
• Expertly implemented proper accountability, care, and maintenance of over $105M of government assets
and facilities. Enacted strict policies governing turn-in and environmental compliance.
• Trained / mentored hundreds of staff in strategic operations, resulting in a 35% increase in productivity.
SR. DOCTRINE / TRAINING DEVELOPER / WRITER, DOCTRINE DIVISION – FORT BRAGG, NC 2008 – 2009
Managed the Professional Development Program, and advised senior leadership on all doctrinal initiatives, current projects,
and future military occupational specialties.
• Completed the division level capabilities base assessment which provided quantifiable data to justify
increasing the division personnel by 20% for a Special Operations Command (SOCOM) man power survey.
• Led Lean Six Sigma Black Belt for a 12-month cross-team working group that refined the literature
development cycle directly supporting mission requirements. Reduced inefficiencies and the cycle from 5
years to 2, saving over $1.2M annually.
• Published the Army Marketing Targeting Manual that filled a doctrinal gap in support of all operations.
• Served as division SME for training entire division on literature development cycle.
OPERATIONS / PROGRAM MANAGER, INFORMATION OPERATIONS – FORT STEWART, GA AND IRAQ 2003 – 2007
Served as SME in developing staff estimates and participation in the decision-making process for division plans and orders,
at the exercise and real-world level. Wrote annex for all division operating plans / orders, and coordinated division support.
• Managed marketing campaigns and programs valued at $4.2M+, equipment / facilities valued at $1.2M+.
• Led the Multinational Division-Baghdad Communication Program, special projects, and media buying that
reached an audience of 7.2 million people daily.
• Developed the first ever Civic Education Training Program with Baghdad University, which taught civics
subjects and topics to Iraqi University students which they had never been exposed to before.
EARLY POSITIONS OF INCREASING RESPONSIBILITY 1997 – 2003
EDUCATION • CERTIFICATION • OTHER
BA, BUSINESS MANAGEMENT CANDIDATE, WASHINGTON STATE UNIVERSITY – PULLMAN, WA IN PROGRESS
170 credits complete toward degree, appointed to the Student Body Government as the Director of
Legislative Affairs.
PMP, Project Management Professional Certification candidate, PMI Expected 2017
Lean Six Sigma Black Belt (LSSBB) and Certification Course – Fort Bragg, NC
High Stakes Negotiations Course – Joint Base Lewis-McChord, WA
Advanced Leader, Senior Leader, and Basic Leader Courses – Fort Bragg, NC
Language Skills: Spanish – Working Proficiency
Professional Publications
"From One Leader to Another, Volume II" pages 289-291.
• "Toxic Leadership, An Internal Look on Unit Practices” (http://1.usa.gov/1B52YFB)
• “Combating Toxic Company Leadership” (http://www.nwguardian.com/2012/02/02/12179/combating-
toxic-company-leadership.html)
”IO Sphere” pages 17-18.
• "Preparing For, Conducting, and Analyzing Engagements" (http://home.iosphere.org/?page_id=67074)