1. Mary Dreyer
Morrisville,Pa
(267)622-5033
____________________________________________________________________________________
Objective: A manufacturing position requiring strong communication skills and the ability to work well
with others.
Selected Professional Experience:
-Assigned work to employees based on client experience.
-Trained and mentored new employees on all accounts processed.
-Setup workflow for start of shift and end of shift production.
-Solved customer account issues.
-Established customer loyalty.
-Operated telephone switchboard.
Accomplishments:
-Selected as a trainer for a variety of 150 different accounts.
-Member of a group that devised plan to reduce the amount of plant errors,resulting in increased
efficiencies.
-Received certification for certified trainer.
-Employee of the month.
Computer Skills:
Microsoft Word,Excel and Internet.
Work Experience:
First Data Payment Processing Center- Langhorne,Pa 2004 to Present
-Operated computers programmed with account software to access,analyze,search and retrieve
customer data.
-Processed highly confidential legal documents such as credit cards,deeds,leases and legal descriptions
that demanded a high level of trustworthiness and confidentiality.
-Examined checks for endorsement and to verify other information such as bank dates,bank
names,identifications of the persons receiving payments and the legabilty of the documents.
-Encoded checks and money orders that had damaged microlines and incorrect routing numbers,encoded
correct information using encoding machines.
-Submitted correspondence such as death certificates,bankruptcy,change of address,incorrect billing,martial
status and change in beneficiary.
-Sorted mail in correct P.O. boxes.
-Counted all trays of mail delivered by post office,recorded tray count in computer system,signed and
copied all documents from mail carrier.
-Operated postage stamp machine by weighing the packages to be shipped,printed shipping labels.
Education:Harry S Truman High School,Levittown, Pa Class of 1989

2. To Whom this may concern,
This letter is to introduce Mary Dreyer. I have many concepts and skills you may be seeking:
Teamwork,participartion in process improvement teams,and an uncompromising focus on quality.
The enviroment in which I have worked in was a demanding one,emphasizing the highest standards
of attendance,production,efficiency and quality.
Thank you for taking the time to review my resume. Currently,I am in the market for a new position
because my company is reducing staff. I feel this is an excellent time to find a challenging opportunity.
I would like the opportunity to personally discuss any position which appears to be a good match with my
qualifications.
I look forward to hearing from you.
Sincerely,
Mary Dreyer