1. To whom it may concern:
My name is Tamara Lawson, I am currently seeking an opportunity to advance my customer service
skills. I have been in the customer service field for 20 years, and I have a strong desire to serve other. I am
confident with my skills of communication, multi-tasking, friendly attitude, ability to adapt in all situation, and
dependability I will be a great asset to the organization.
Skills I have gained through the years include listening to customers and being able to problem solve,
organization, cash handling, order taking, inventory control and tracking. I have computer skills such as
internet searching, Microsoft Office 2007 and 2010, typing skills are 35 wpm, and I am in my third year of
college majoring in Service Management and Human Resources. I enjoy working others and I am capable of
working on my own, completing task in a timely manner is essential to my work ethic.
I am confident that I am the best fit for hire, so I look forward to hearing from you soon. Thank your
time.
Sincerely,
Tamara Lawson
619-517-1980
Email: tamwanz2414@gmail.com

2. Tamara G Lawson
(619)517-1980 | tlawson2735@yahoo.com
Objective: To obtain a position in which I can utilize my current customer services skills and learn new
skills in order to advance within a growing or established company, looking to get into management or
human resources.
Skills: Dependable, organized, pays attention to detail. Self motivated, able to work with others or on my
own. Able to Multi-task learn quickly. Possession of communication skills via email, phone as well as in
person. Computer literate in word and some basic skills in excel. Knowledgeable of computers include
installing software, internet, MS Office 2007 & 2010. Excellent customer service skills, management
experience, Inventory and schedule writing experience, Ability to delicate task and take direction from
others. Organization skills, for example, prioritize task in order to complete task in a timely and efficient
manner, utilizing time management skills in process.
Education
Ashford University 02/2013- currently enrolled
Field of study: Business Service Management/ Human Resources
Expected Graduation Date: 06/2013
Clinton, Iowa
Work History
Domestic Engineer, 2001- still employed
Duties: vary depending on individual client needs. These duties include but are not limited to: detailed
cleaning, dusting, sweeping, mopping, laundry, etc. Other skills used, communication via email, phone,
and face-to-face, Schedule of appointments, Organizational skills are used. Main objective is to satisfy the
client always.
Vons Deli Assistant Manager 2010- Present
Customer Service, Cashiering, POS, Inventory, Schedule writing, Stocking, Ordering products. Maintain
cleanliness according to ECOLab requirements. Training of new employees.
Crash Inc., Receptionist/Volunteer 2009-2010
Communication of messages taken for employees as directed by administration department. Messages
were to be taken accurately without violating confidentiality of clients in the program. Filing of papers, and
simple office cleaning.
AppleOne Data Verifier 1998
This temporary position was for a credit company, duties I conducted during this temporary assignment
included; verifying information given by applicants prior to being approved for renting an apartment.
Required outward calling of to landlords and employers both current and previous(up to two years). This
required accuracy of note taking, documentation of all communications between myself and the employers
or previous landlords. Computer skills were needed.
Blockbuster Customer Relation Coordinator March ‘96-Sept’97
Duties performed varied: customer service, using in home software to locate movies requested by
customers. Heavy cash handling, bank deposits and such. Accurate counting of drawers during start of the
day, end of day, and during shift changes. Never short or over more than $0.05. Opening of new
customer accounts. Collection of overdue account balances and late movies (fees varied from $5 to $145
sometimes higher) .This was done timely and efficiently (Able to recover the fees and the movies as my
skills improved). Also responsible for inventory once a month and the training of new employers.
References

3. 1. Clarice Udell, Friend Security (619)724-8428
2. Dar Hamilton, current supervisor Deli Manager (619)665-2377
3. Rebecca Carlino, Former Co-Worker Customer Service (619)450-9997