1. 1Daniel E. Herth, Jr.
120 Brand Road Santa Rosa, Ca. 95409
707-568-7420
dehjr2003@yahoo.com
Job Objective: I am both a former Customer Service Representative, and a Account Executive, and it
is with this experience that I can assure you that I am the right person for your current opening due to
my vast experience in account managment. I treat the client as I appreciate being treated when a
consumer; promptly, and efficiently. I have the ability to fast establish a rapport with the client, and in
doing so, gain their trust in short order, and back this up with action by attaining fruition for them as
rapidly, and effectively as possible in problem solving resolution. I aspire to be the very best of CSR's
and feel that, due to my education, and practical experience, that I am the most viable candidate for
your current opening.
Highlights of Qualifications:
Over a decade of experience as a CSR, and Account Executive in the computer industry.
Account management of National, Major, and Government accounts.
Interdepartmental communications for the sake of customer satisfaction. Treated associates as clients.
Familiar with commodity sofware applications; word processing, some spreadsheet experience, and
Act contact management software.
Ability to establish and maintain effective relationships with clients.
Ability to provide clients with product information and services.
An absolute commitment to the client, and the understanding that the client is of the highest value to us.
Excellent problem solving ability.
Professional demeanor.
Attained CSR of the month award while with Egghead Software six of 12 months.
Professional Experience:
Customer Service Representative/Account Executive from 1985-1997 for over a decade of
experience in account management. This included:
1996-1997-Account Executive-Cyber Computer Products-Corporate Sales-2452 Trenton Way Denver,
Co. 80222-Leslie Riehm-Manager. 303-750-1145.
1995-1996-Account Executive-DMA Computer Solutions-Corporate Sales-515 South Tejon Street
Colorado Springs, Co. 80903-Scott Rogers-Manager. 719-475-2488.
1994-1995-Account Executive-CompUSA-Corporate Sales-2085 Montiel Road San Marcos, Ca.
92069-Neil Mauskapf-District Manager. 619-738-4618.
1992-1994-Territory Manager-Solectek Corporation-6370 Nancy Drive San Diego, Ca. 92121-Rob
Barnett, V.P. Sales. 619-450-1220.
1988-1994-CSR/Account Executive/CSR Supervisor, Office Manager-Egghead Software-Direct
Sales Group-4344 Convoy Street San Diego, Ca. 92111-Candy Lenca-Manager. 619-277-4020.
Education:San Diego Community College-1982-1984-Computer Science, Basic Programming,
Business English, Accounting, Office Administration.
Personal and professional references available upon request.