1. M r . B r a n d o n T . M c L a u g h l i n 7351 E. Speedway Blvd. Apt.# 3G
Tucson, Arizona 85710
Cell: 520-904-1698
Bmclaugh1984@gmail.com
PROFILE A confident and creative designer who is self-motivated, enjoys art, is self-sufficient, and has a strong
background in art and digital media. A unique blend of business management skills, photo lab experience,
creativity, customer service expert, as well as knowledge and comprehensive understanding of Adobe Suite
and the latest web technologies.
QUALIFICATIONS/SKILLS
 Photoshop, Illustrator, Flash, InDesign, and Dreamweaver experience.
 Customer service driven utilizing communication skills, leadership skills, assessment skills and interpersonal skills
 The ability to de-escalate situations and correct any negative outcome into a positive outcome and often had first customer
and first call resolution.
 Experience in call centers, taking incoming calls, teller, cash handling, technical specialist, serve customers, loss
prevention, supervisor, photo, etc…
 Enthusiastic team player with training skills, instructional design skills, communication skills, both one-on-one and team
environment.
 Outstanding mentoring skills, organization skills and ability to coordinate, and implement projects or events.
 Highly organized; able to strategize and prioritize effectively to accomplish multiple objectives and work well under
pressure.
 Ability to represent organization with professionalism and confidence. Proficient with Windows 7 and Windows 8,
PowerPoint 2010, Word 2010, Internet Explorer 8, Google Chrome, Snag-it, Maya, Adobe Creative Suite 6 Master
Collection.
EDUCATION/CERTIFICATIONS
Westwood College Online Expected Graduation Date: 07/2015
Associate’s Degree in Graphic Design
PROFESSIONAL EXPERIENCE
 Skywest Airlines – July 15, 2014 – Current –
 Fleet Service – Maintenance and cleaning of airplanes in a hangar.
o Cleaned the outside and inside of all the planes efficiently within an allotted period of time.
 United Health Group (OptumRx) – December 2012 – April 2014 –
 Mail Service Rep –
o Refilled 90 day prescriptions for Medicare Part D patients.
o Maintained confidentiality when dealing with patients or doctors/pharmacists.
o Cross-trained as a Copay Dialer; took calls from patients experiencing prescription delays.
o Cross-trained as a Pharmacy Clerk; outbound calls to the pharmacy due to rejection on a medication.
 Promoted to a P.O.E.T.; an Assistant Trainer –
o Guided the trainer whenever they needed help with the system or take over the class when the trainer had to
step out. Obtained hands-on experience and knowledge of the system in order to train and educate the class.
 Sears Holdings Corporation – December 2011 - December 2012 –
 Technical Specialist - Take incoming calls for Sears customer that are having problems with Lawn and Garden
products (Grills, Chainsaws, Push Lawn Mowers, Riding Tractors/Mowers, Tillers, Trimmers, Table Saws, Vacuums, and
Snow throwers) and also Kitchen and Laundry products (Refrigerators, Washers, Dryers, Ranges, Dishwashers, Water
Softeners, Freezers, and Microwave Ovens). I do basic troubleshooting with customers to get their product
working the same day or to determine what part is needed for the appliance. If a product is in need for a repair I
schedule for the technician to fix the product on site and have the ability to order some parts ahead of time to
offer a benefit for the customer and for the technician. I also offer free In-Home estimates for home improvements that
can be done throughout their house. I can cancel, reschedule, and check on the status of the customer’s service order.
 Hughes Federal Credit Union – March 2007 – March 2008 –
 Teller – Customer/member services, Balanced, Opened, Closed, Attended meetings and paid training classes. Dealt
with large sums of money in drawer, Vault, and ATM’s. Balanced and audited drawers and (TCD’s) Transactional cash

2. dispensers. Used computer equipment all the time. Able to have some authority to place holds on checks to protect
member. Did the daily scheduled paperwork needed to be done which include closing and opening paperwork. Always
met or surpassed my goal for sales and cross-selling.
 CVS/Pharmacy – May 2004 – July 2006 –
 Shift Supervisor (Assistant Store Manager) – Merchandising planograms, Open and close store, Stocking, Receiving,
Vendor check-in, Push overstock, Register till counting, Paid-outs for Vendors, Facing store shelves, Trash collection and
removal, Signing, Labeling, Price increases, Managing employees, Employee communications, Return authorizations,
Train new employees.
 Photo Lab Supervisor – Cashiering, Maintenance, Ordering, Photo Lab operations, Customer service, Customer
complaints, Housekeeping.
RECOGNITION/ACIEVEMENTS
 Dean’s List Award – Westwood College Online
 President’s Award – Westwood College Online
 High Performance Team Award – OptumRx
 White Ribbon (Customer Experience) Award – OptumRx
 Employee of the Month and Premier - InfoNXX

3. Cover Letter
Mr. Brandon T. McLaughlin
7351 E. Speedway Blvd. Apt. 3G
Tucson, Arizona 85710
Dear Hiring Manager:
I am applying for a career position and suspect you’ll find very few candidates with a background such as mineand
it’s one I’d like to put to work on behalf of a company where I am focused on the pillars of Customer Satisfaction,
Business Growth, Retaining People, Productivity, Creativity and Imagination.
As you’ll see on the enclosed resume, the depth of my experience in customer service, supervisory experience, cash
handling, teller experience and many other experiences which, in turn, offers you the opportunity to hire a real hard
worker who needs little or no training and who is comfortable and successful with the tasks at hand.
Moreover, having worked as a customer service oriented person in a variety of capacities and departments, I have
been fortunate to have several opportunities while working to; offer great customer service to many people, being able
to train and understand the company policies and guidelines to the fullest, learn big equipment such as photo lab
equipment and be able to pass the training onto other employees, and being able to participate in many group
activities and projects to help better the company as a whole and make the work environment more enjoyable to work.
I am currently working hard to pursue my Associate’s degree in Graphic Design and am currently in my senior year
of college through Westwood College. My graduation date is scheduled for July 30th 2015. I am very open minded
and have a creative mind when also designing art and using my talents to excel in my area’s as a Graphic artist. I have
a passion for art and design and also interested in working in an area that I can pursue from a possible intern job to
full-time work with a career that I would enjoy doing in the future.
I am looking for new paths and continued growth with a new company. I would like the opportunity to advance my
career and seek new challenges for the future. I am currently laid off and would like to return to work with a
company.
A personal interview would allow me to further define my talents. I look forward to hearing from you so that we can
schedule a meeting.
Sincerely,
Mr. Brandon T. McLaughlin
Enclosure