1. 1 LesiaM. Rivera
Lesia M. Rivera
625 Greencove Terr. Unit 120
Altamonte Springs, FL 32714
321-900-3386
lesiamrivera@gmail.com
Career Snapshot
14 years AdminExp.
Twelve years inthe Insurance
Industry
Team Leader and
Management Skills
Certifications
AssociatesDegree in Business
Management.
MissionStatement
Always open and ready to
learn and take that extra step
to excel. Always ready to be
part of team working towards
excellence. I know how to
handle the Demands of a high
volume, fast passed
environment with ease, quality
customer care service and with
skill and dedication.
Customer Service
Statement
Proactive in mybelief in excellent
customer service…consistently
thinking outside the box of new
and more efficient ways to problem
solve customer needs Identifying
opportunities to increase customer
needs and investigating new ways
and ideas to help resolve their
needs. I have the abilityand
experience to multitaskand
prioritize work load to ensure my
work list is complete by the end of
the day, with Quality skills.
OfficeManager/Executive Admin Support
Specialist
Key Skills
Excellent Management/TeamLeaderSkills
OutstandingCustomer Service
Problemsolving/making
recommendation/decisionmaking
Active/comprehensive listeningtobuild
strong relationshipwithcustomers
DailySupportfor H.OClaims TPA
Environment
Abilitytolearnquicklyandaskquestionsas
needed.
Fast pace andveryorganized
Expert Computer skills-
Demonstrating Proficiencywithall
computer systems.
WorkedwithScheduling
Qualitysupport andbackupwith
myassociatesandmanagement.
Qualityfollow throughtoensure
all tasksare completedcorrectly
HR Payroll, Benefits
Professional Experience
York Risk Services Group, Inc. – Recruiter Sourcer – 10/1/2014 to 05/1/2015
– I was hired as a recruiter sourcer.
Researched, sourcing,cold-calling,pre-screening,developingrecruiting
strategy and writingof comprehensive job descriptions.
Experience with buildinga pipelineof talented job seekers that fitthe
profileof the firm’s core competencies.
Evaluated and identified qualified candidates through advanced resume
search techniques.
Ability to work effectively in a fast-paced,multi-taskingenvironment
Interact with company management in a fastpaced environment,
sometimes under pressureand deadlines.
Ability to meet individual recruitmentgoals/targets.
Excellent written and verbal communication skills,alongwith strong
decision makingability and attention to detail are equally important.
Strong personal integrity,superb interpersonal skills and customer
serviceacumen.
Strong computer and organizations skills
Resourceful and efficient, always maintaininga high level of
professionalismand strictconfidentiality.
Interviews and gathers information on candidates' education,
experience, training,job skillsand salary requirements.
Partners with the firms HR Manager and senior leadership to develop,
execute and complete the sourcingstrategy to meet business
requirements and recruitment goals.
Updates applicanttrackingsystemwith candidateinformation and data
Posted all jobs on careerbuilder,linkedin and any other website that I
was advised to post a job on.
In charge of the company linkedin account
Temp recruiting – I was asked to take over the temp recruiting.
2. 2 LesiaM. Rivera
References:
YORK RISK SERVICES GROUP
Cris Clonch
Email: cris.clonch@yorkrsg.com
SEIBELS CLAIMS SOLUTIONS
1-786-256-1689
Andy Vazquez
FREE STATE STAFFING
407-262-0544
Diane Mummaw
Email:
diane@freestatestaffing.com
Nancy Fluitt -
Email:
nancy@freestatestaffing.com
NCAGROUP (TPA)
James Pearl -800-411-0013
Email: jpearl@ncagrp.com
SUNSHINE STATE INS.
(Carrier, Client)
Pavla Grant
Email:
pgrant@ssic-insco.com
904-584-1024 Ext: 126
SeibelsClaimsSolutions,Inc. – Field Admin Support Tech.– June 5, 2013 to
09/30/2015
Billing of 1099’sfeeScheduleandPay,Field ReportMonitoring,Diaries,1099Field
Adjuster ClosureQAreporting.
FREE STATE STAFFING
SERVICES, INC. – LONGWOOD,
FL (INSURANCECLAIMS INDUSTRY)
WORKED INTERANLLYAT FREESTATE
UNTIL I WAS LAID OFF IN 2007 THEN
WORKED FOR THEMAS A TEMP, FROM
2008 TO 2011WHILERAISING MYTWO
DAUGHTERS.
StaffingAssistant – 2002-2007
North American RiskServices(licensing
Supervisor) –June 2007 to December 2008–Laid
off due to company merger.
Homemaker - 2008 to 2011
NCA Group – April2011 to July23,2012 –Claims
SupportTPATeam Leader.
Free State Staffing –Talent Sourcing– October
30,2012 to May 2013
Support Tech.– June 5, 2013 to Present
Billingof 1099’sfeeScheduleandPay,Field
ReportMonitoring,Diaries,1099Field Adjuster
ClosureQAreporting. WentPerm.
W.K. WHITE & ASSOCIATES,
INC.
Laid off
Office Manager – 1996 to 2001
Case Manager/Secretary
EVEREST UNIVERSITY College Student – Graduated January 2011
Associates Degree–BusinessAdministration
Administrative Management Performance and Skills:
Providedtelephone, filing, record keeping, Ingoingandoutgoing mail, online,
faxes andface-to-face customer service.
Assist the Claims department staff inupdating anddocumentingof claim files.
Monitor andaccuratelyattachmail/email/faxes to open/closedfiles.
Reviewed, preparedletters, billing and reports monthlyfor TPA as well as
Insurance Carriers.
Accounts Payable, Receivables. Exceptional tracking and following upskills.
Bank Reconciliations.
Prepare monthlyandadjustingjournalentries. Maintain general ledger,
Create andmaintainsupporting Excel spreadsheets
Purchase orders, Billing, Answer multiple phoneslines and dispatch technicians.
Manageda small office of 5 people
Team leader for 5 clerical staff
Adjuster Licensing Compliance for North AmericanRiskServices as wellas a
StaffingCo. for Adjusters.
Staffingindustryassistant for over 8 years, for the Insurance Industry.
3. 3 LesiaM. Rivera
Claims Support Performance and Skills:
Assist the H.O. , Subro and SIU Claims Departments.
Team leader for the Admin Claims Unit.
Processing Transactions, Reserves, Closings, opening and checks.
Provide daily reports to the Claim Unit Managers and Director.
Successfully navigate the Claims workstation to answer Insured’s inquiries and
accurately document pertinent situations.
Managing of claim file eminence to include closings, transfers, splits, claim file
audit pulls, etc.
Train and create training manual for new staff, Admin and new Claims Adjusters.
Daily Claim reconciliation- Processing financial transactions within internal audit
and departmental guidelines (e.g., stop pays, reissues; payment transfers, etc.)
Counsel file coping – prepared entire file for claims counsel.
Creating and maintaining technical and production logs
Effectively managing Task Assistant emails within established time frames.
Assisting with special projects as required/requested
ISO Reporting/tracking- Cause of Loss Coding, H.O Property & Liability, Medicare
Reporting. Thoroughly trained by Sunshine State Insurance Co. Carrier.
Adjuster and TPA, Carrier licensing coordinator. File and track.
Counsel File Coping for the litigation department.
Continuing Education:
Member of many Admin Organizations.
LinkedIn
